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Dispatch Call Center Jobs in Florida (NOW HIRING)

Mission Hospital

Call Center Operator PRN

Pensacola, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Answer and route incoming calls; take process and dispatch maintenance work orders, monitor ... Prior call center or customer service experience preferred Benefits HCA Florida West Hospital ...

John C Cassidy AC and Plumbing

Call Center

West Palm Beach, FL · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... technicians and dispatch • Provide accurate information regarding services, pricing, and ... or call center experience preferred • HVAC or home services experience is a plus (training ...

John C Cassidy AC and Plumbing

Call Center

Riviera Beach, FL · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... technicians and dispatch • Provide accurate information regarding services, pricing, and ... or call center experience preferred • HVAC or home services experience is a plus (training ...

Acro Service Corporation

Be Seen First

Dispatch Coordinator

Miami, FL · On-site

$25 - $26/hr

We are seeking a Dispatch Coordinator to join the company, a premier supplier, in Miami, FL, US ... Use appropriate phone etiquette and thorough knowledge of call center processes to receive trouble ...

MedFleet LLC

Call Taker

Hudson, FL · On-site

Work is performed in a fast paced, high call volume, call center environment. Operates communications and associated peripheral equipment to dispatch assistance units and enter call records into ...

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All JobsDispatch Call Center JobsDispatch Call Center Jobs in Florida

Dispatch Call Center information

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How much do dispatch call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for dispatch call center in Florida is $14.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $15.43 per hour, depending on experience, location, and employer.

What is a dispatch call center?

A Dispatch Call Center is a specialized communication hub where operators receive incoming calls, gather information, and coordinate the dispatch of personnel, vehicles, or services to specific locations. These centers often handle emergency or service-related requests, such as police, fire, medical, roadside assistance, or utility services. Dispatchers use specialized software and communication tools to track resources and ensure timely responses. Their role is crucial in managing information flow, prioritizing requests, and maintaining effective communication between callers and field responders.

What are the key skills and qualifications needed to thrive as a dispatch call center agent?

To thrive as a Dispatch Call Center Agent, you need strong communication, multitasking, and problem-solving skills, often supported by a high school diploma and previous customer service or dispatch experience. Familiarity with dispatch software, multi-line phone systems, and GPS tracking tools is typically required. Outstanding attention to detail, calmness under pressure, and teamwork are essential soft skills for this role. These abilities are crucial for ensuring accurate information flow, quick response times, and effective coordination in fast-paced and high-stress environments.

What are some common challenges faced by professionals working in a dispatch call center, and how can they be managed?

Professionals in a Dispatch Call Center often face challenges such as managing high call volumes, handling urgent or stressful situations, and ensuring clear communication between callers and field teams. Success in this role relies on staying calm under pressure, prioritizing tasks efficiently, and using dispatch software effectively. Regular training, teamwork, and support from supervisors can help employees navigate these challenges and maintain a positive work environment.

What is the difference between Dispatch Call Center vs Customer Service Representative?

AspectDispatch Call CenterCustomer Service Representative
Primary RoleCoordinate and dispatch services or personnel to locationsAssist customers with inquiries, support, and issue resolution
Work EnvironmentCall centers, often fast-paced, focused on logisticsCall centers or retail settings, focused on customer interaction
Required SkillsCommunication, organization, problem-solvingCommunication, empathy, problem-solving
CertificationsNone typically required, may prefer logistics or dispatch trainingNone typically required, customer service skills emphasized

Dispatch Call Center roles focus on coordinating and dispatching services or personnel, often within logistics or emergency services. Customer Service Representatives primarily handle customer inquiries and support. While both roles require strong communication skills, dispatch positions emphasize logistical coordination, whereas customer service roles focus on client interaction and issue resolution.

How do you become a dispatch call center?

To become a dispatch call center professional, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to multitask. Some roles may require experience with dispatch software or relevant certifications, and training is often provided on the job to familiarize new employees with procedures and tools.

Is it hard to get hired as a dispatch call center?

Getting hired as a dispatch call center agent can vary depending on the employer and location, but generally requires good communication skills, the ability to handle stressful situations, and familiarity with dispatch software. Many positions are entry-level and may require a background check or certification, making the hiring process competitive but accessible for qualified candidates.

What disqualifies you from being a dispatch call center?

Disqualifications for a dispatch call center role typically include a lack of required communication skills, poor customer service history, or inability to pass background checks and drug screenings. Additionally, candidates may be disqualified if they do not have a valid driver's license, relevant experience, or the ability to work in a fast-paced environment with shift flexibility.

What are popular job titles related to Dispatch Call Center jobs in Florida?

For Dispatch Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Dispatch Call Center jobs in Florida look for?

The top searched job categories for Dispatch Call Center jobs in Florida are:

Dispatch Call Center jobs near you
Infographic showing various Dispatch Call Center job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $30,034 per year, or $14.4 per hour.

Call Center Agent

Walker Property Services, LLC

Palm Beach Gardens, FL

$18/hr

Full-time

Re-posted 11 days ago

Job description

At Walker Property Services, LLC, we're looking for a dedicated Call Center Agent to join our dynamic team. In this role, you'll be the first point of contact for our valued customers, providing them with the support they need to maintain their commercial properties. Your work will empower businesses to thrive by ensuring their facilities are in top shape.

You'll handle inquiries, resolve issues, and provide clear, actionable advice that builds trust and confidence in our services. We believe in fostering a supportive work environment where your professional growth is a priority. With us, you'll have the chance to advance your career while enjoying competitive pay and being part of innovative projects. Join us and be a crucial part of a company committed to excellence and personalized service.

Compensation:

$15.50 - $18 hourly


Responsibilities:
  • Handle incoming calls with a friendly and professional demeanor, ensuring each client feels heard and valued.
  • Efficiently dispatch vendors or internal crews to address maintenance requests, maintaining clear communication throughout the process.
  • Track and manage work orders from initiation to completion, ensuring timely and accurate updates are provided to clients.
  • Collaborate with team members to resolve client issues swiftly, fostering a supportive and cohesive work environment.
  • Utilize our CRM system to document all client interactions, ensuring data integrity and accessibility for future reference.
  • Proactively follow up with clients post-service to confirm satisfaction and address any additional needs.
  • Stay informed about company policies and procedures to provide accurate information and support to clients at all times.

Qualifications:
  • Experience in customer service or call center environments, ensuring each interaction is handled with care and professionalism.
  • Ability to manage multiple tasks efficiently, prioritizing maintenance requests to ensure timely resolutions.
  • Proven track record of maintaining accurate records and updating systems for seamless follow-up and reporting.
  • Strong communication skills, both verbal and written, to provide clear updates and address concerns promptly.
  • Ability to collaborate effectively with team members, fostering a supportive and innovative work environment.
  • Familiarity with company policies and procedures, ensuring compliance and consistency in all interactions.
  • Proactive problem-solving skills to identify potential issues and escalate them for swift resolution.

About Company

Founded in 2007, Walker Property Services, LLC is a highly specialized company in providing facility maintenance and self-performing projects to multiple Fortune 500 customers across the nation. We are confident in our ability to deliver exceptional service for your retail and commercial property needs.