Dispatch Associate Jobs in Reading, PA (NOW HIRING)

Overview
Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.
Transportation Coordinator
Support transportation operations, freight planning, carrier management, dispatch activities, and shipment tracking to support our transportation network moving efficiently.
Factory Location: Breinigsville, PA (ALP - West)
Compensation: $32.00
Schedule: 8:00am - 5:00pm, Monday-Friday
Ability to work holidays and weekends per business needs
Benefits of working for Primo Brands:
Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA, heath savings account (HSA)
Retirement/Investing: 401K with a 5% match, Employee Stock Purchase Plan (ESPP)
Insurance: Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment
Other great benefits: Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits
Responsibilities
Docking support for all accounts managed, to include manually docking pickups in TMS, supporting carrier training with how to dock in TMS, and key escalation contact for pick up issues with warehouse and 3pl carriers
Weekend support for dispatch, customer service, and OS&D, to include load coverage as needed, track and track, and 3pl carrier issue escalation
Follow up on late loads and provide the appropriate warehouse with the carrier's new ETA.
Coordinate and manage daily freight movements, ensuring timely and cost-effective transportation of goods across multiple modes (truckload, LTL, intermodal).
Monitor and optimize load planning and routing using transportation management systems (TMS) to maximize efficiency and reduce empty miles.
Communicate with carriers, drivers, and internal stakeholders to resolve delays, disruptions, or exceptions in real-time.
Analyze transportation data and KPIs to identify trends, improve service levels, and support continuous improvement initiatives.
Maintain and update the after-hours carrier contact phone & e-mail list.
All other duties as assigned.
This role may require additional hours as needed to meet business and operational demands
Qualifications
High school diploma required
College Degree preferred
Prefer 1-2 years of work experience in logistics/transportation operations.
Excellent Customer Service Skills
Proficient in Excel
SAP and TMS experience preferred
Excellent problem solving, critical thinking, planning, and organizing skills
Ability to communicate with internal and external team members
Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.
Primo Brands' established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.
Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.