Disney Plus Customer Service Jobs in Raleigh, NC

Job Posting Title:

Software Development Engineer in Test II - Disney Media Player

Req ID:

10153353

Job Description:

Disney Entertainment and ESPN Product & Technology

Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses.We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.

Here are a few reasons why we think you'd love working here:

• Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
• Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally.
• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and solve complex and distinctive technical problems.

Product Engineering is a unified team responsible for the engineering of Disney Entertainment & ESPN digital and streaming products and platforms. This includes product engineering, media engineering, quality engineering, and the engineering behind personalization, commerce, lifecycle, and identity.

Job Summary:

The DEEP & Technology team is looking for a Software Development in Test Engineer to join our expanding quality engineering efforts supporting the Disney Media Player across clients and devices. As part of our mission to scale automation and enhance quality across our streaming platforms, this role will focus on building robust test automation frameworks and quality processes for media player verification across web, mobile, connected TV, and gaming console platforms.

Your work will help ensure that the Disney Media Player delivers seamless, high-quality streaming experiences to millions of viewers. You'll ensure the integrity and performance of playback across diverse device platforms and network conditions. You'll help maintain reliable player behavior by catching integration and service-level issues early in the development cycle.

When these systems work as intended, they drive better customer experiences, increase trust in our platform, and reduce costs associated with bugs in production. As an SDET, you will play a crucial role in strengthening test automation strategies, leading quality initiatives, and championing a culture of engineering excellence.

This is a great opportunity to be part of a talented and collaborative team, with the autonomy to influence test architecture and the support to drive meaningful change. The ideal candidate is innovative, proactive, and thrives in dynamic, fast-paced environments.

If you're excited by the opportunity to shape quality across core pillars of our business and want your work to be impactful and visible at all levels, we'd love to hear from you.

Responsibilities include:

• Work closely with Software Engineers to understand the Disney Media Player and its cross-device ecosystem at DEEP&T
• Develop automated test frameworks and suites on UI, API and Integration levels of testing using JS/Node or other modern languages
• Participate in design discussions for our platform to help evolve the platform in a way that enables richer testing scenarios that simplify defect detection and prevention
• Assist with triage, diagnosis, and resolution of issues discovered across teams.
• Contribute to end-to-end acceptance tests
• Where necessary, develop and execute manual test cases to detect issues that cannot be detected through automated means
• Drive the conversion of manual tests to automated whenever possible

Responsibilities and Duties of the Role:

• Part of product teams in building architectures which are robust, fault-tolerant, and cross-device. Builds solutions for problems of sizeable scope and complexity that have been successfully deployed to customers/users. Influences and drives software engineering best practices within the team
• Technically lead and deliver multiple projects utilizing an Agile methodology while reviewing team members code. Participates in developing technical and/or business approaches; and new/enhanced technical tools.
• Owns the design of software programs or systems within the team, and within the organization. Writes codes that establishes and enhances frameworks. Reviews code for the design, testability and clear usability. Builds solutions that scale and perform. Identifies opportunities to improve the system/product/services with each iteration.

Required Education, Experience/Skills/Training:

• Minimum 3 years of hands-on software test development experience, including both functional and non-functional test development
• Passion around driving best practices in the testing space
• Solid experience with JS/Node, Python, or other modern OO languages
• Experience with or interest in test automation across multiple device platforms (smart TVs, set-top boxes, mobile, web, gaming consoles)
• Interest in streaming media concepts (playback quality, ABR, DRM, codec behavior)
• Experience building or improving test automation frameworks .
• Experience in CICD integration and pipeline development in Jenkins, Spinnaker or other similar tools.
• Experience in Gherkin ( BDD /TDD )
• Strong communication skills and ability to collaborate effectively across engineering teams
• Bachelor's degree, preferably in Computer Science (or equivalent degree or work experience)

#DISNEYTECH

The hiring range for this position in Morrisville, NC is $92,900 - $124,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:

PE - Sports, News & Entertainment, Tech Enablement

Job Posting Primary Business:

PE - Sports, News & Entertainment, Enablement - Streaming, Media, Content

Primary Job Posting Category:

Quality Assurance Engineering

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Morrisville, NC, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2026-06-25