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Disney Call Center Jobs in Florida (NOW HIRING)

The Medicus Firm

Metro Florida | NO NIGHT CALL

Tampa, FL · On-site

$13.75 - $18/hr

OBGYN No Night Call Florida Position Highlights: An organization committed to mindfulness! Avoid ... S." by Business Insider Enjoy living 30 minutes from Disney World and easy access to Florida's most ...

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Disney Call Center information

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How much do disney call center jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for disney call center in Florida is $12.87, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $14.18 per hour, depending on experience, location, and employer.

What is a Disney Call Center?

A Disney Call Center job involves assisting guests via phone, email, or chat with reservations, ticketing, vacation planning, and general inquiries. Cast Members in these roles provide exceptional customer service by answering questions, resolving issues, and ensuring a magical experience for every guest. Strong communication skills, a friendly attitude, and knowledge of Disney products and services are essential. These positions may be remote or based in specific locations, depending on the role and availability.

What are the key skills and qualifications needed to thrive in the Disney Call Center position?

To excel as a Disney Call Center representative, you typically need strong customer service experience, excellent verbal communication skills, and the ability to multitask efficiently. Familiarity with customer relationship management (CRM) software, call center telephony systems, and booking or reservation platforms is often required. Exceptional interpersonal skills, patience, and a positive attitude help individuals stand out in delivering the Disney guest experience. These capabilities are vital for maintaining high guest satisfaction and upholding Disney’s renowned service standards throughout each interaction.

What are some of the main challenges Disney Call Center employees face, and how can they overcome them?

A common challenge in a Disney Call Center role is managing a high volume of calls while maintaining the signature Disney hospitality and resolving diverse guest concerns. Representatives may encounter difficult situations, such as resolving booking issues or calming upset guests, which require quick thinking and professionalism. Training and ongoing support from supervisors help employees develop conflict resolution strategies and product knowledge. Team collaboration is encouraged, and peers often share advice to improve call efficiency and guest satisfaction. Embracing a positive attitude and utilizing provided resources can help overcome these daily challenges and ensure a rewarding experience.

Does Disney have remote call center jobs?

Disney Call Center jobs are typically performed on-site, but some customer service roles may offer remote or work-from-home options depending on the position and company policies. Candidates should review specific job postings for remote work availability and required skills such as communication and computer proficiency.

What are the most commonly searched types of Disney Call Center jobs in Florida?

The most popular types of Disney Call Center jobs in Florida are:

What are popular job titles related to Disney Call Center jobs in Florida?

For Disney Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Disney Call Center jobs in Florida look for?

The top searched job categories for Disney Call Center jobs in Florida are:

What cities in Florida are hiring for Disney Call Center jobs?

Cities in Florida with the most Disney Call Center job openings:

Disney Call Center jobs near you
Infographic showing various Disney Call Center job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $26,760 per year, or $12.9 per hour.

Cruise Vacation Agent, Disney Cruise Line (Celebration, FL) Bench - FT

Walt Disney World Resort

Kissimmee, FL • On-site

$20.10/hr

Other

Posted 8 days ago

Walt Disney Company rating

7.6

Company rating: 7.6 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

5th of 52 rated entertainment

Job description

Cruise Vacation Agent

Join the team with Disney Cruise Line by becoming a Cruise Vacation Agent! Cruise Vacation Agents create magic for our Guests before they arrive for their Disney Cruise Line vacation. We assist Guests with crafting a personalized vacation experience by handling cruise planning, using sales techniques, and deploying Guest service skills in a large-volume inbound call center. As a Cruise Vacation Agent, you will attend a paid required training class (split between both on site and virtual) where you will participate in multiple performance assessments. This is a Full-Time position which requires full availability during the Disney Cruise Line Contact Center hours of operation. This position is located in Celebration, FL where you will be working on-site and from home; based on operational needs. Required when working on-site and from home is a cell phone for two factor authentication. Required when working from home is a functional private workspace with high-speed internet. The starting pay rate for this position is $20.10/hour.

Responsibilities:
  • We sell and confirm Cruise reservations by providing comprehensive information about the Disney Cruises
  • We engage with the Guest by addressing needs, answering questions, providing directions and sharing other information
  • We assist the Guest with creating and modifying reservations, handling their accounts, and providing Guest Service
  • Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast as well as help find solutions when challenges arise
  • Meet required departmental metric expectations as well as maintaining efficiency goals
  • Complete all required Company trainings and compliance courses as assigned
  • Flexible with work schedule, including working additional hours, weekends and holidays
Basic Qualifications:
  • Sales and service experience in a guest-centric environment
  • Written, verbal, and interpersonal communications skills
  • Proven computer proficiency within Microsoft Windows environment
  • Proven ability to navigate between multiple and concurrent computer applications
  • Proven ability to learn new computer programs and information quickly
Preferred Qualifications:
  • Ability to speak Portuguese and/or Spanish
  • Prior Disney, travel industry, cruise industry or related field
  • Sales and closing skills and the ability to overcome objections
  • Previous experience within call center environment

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world. The starting pay rate for this position is $20.10/hour.

What Walt Disney Company employees say

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About Walt Disney

Sourced by ZipRecruiter

At Disney, we're storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. "We create happiness." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you'll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

Industry

Amusement, gambling, and recreation

Company size

10,000+ Employees

Headquarters location

Burbank, CA, US

Social media

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