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Disability Program Assistant Jobs in Mount Prospect, IL

Trilogy

Program Assistant - Front Door Diversion

Chicago, IL · On-site

$21.63 - $24.88/hr

Chicago IL 60619 Job Summary The Program Assistant will provide administrative and clerical support ... Life Insurance * Long-Term & Short-Term Disability * Pet Insurance * FSA (Health, Dependent Care ...

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Disability Program Assistant information

See Mount Prospect, IL salary details

$21.4K

$45.4K

$62.6K

How much do disability program assistant jobs pay per year?

As of Sep 13, 2026, the average yearly pay for disability program assistant in Mount Prospect, IL is $45,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $47,200.00 per year, depending on experience, location, and employer.

What is a disability program assistant?

A Disability Program Assistant is a professional who supports the administration and delivery of programs and services for individuals with disabilities. Their responsibilities may include assisting with case management, coordinating resources, handling documentation, scheduling appointments, and providing information to clients and their families. They often work in government agencies, non-profit organizations, or educational institutions, helping ensure that people with disabilities receive the support and accommodations they need. Disability Program Assistants play a vital role in improving accessibility and promoting inclusion within their organizations.

What are some common challenges disability program assistants face when supporting program participants, and how are these typically addressed?

Disability Program Assistants often encounter challenges such as accommodating diverse needs, ensuring effective communication, and navigating complex support systems. To address these, they work closely with program coordinators and specialists to tailor services, use adaptive technologies, and participate in ongoing training for inclusive practices. Collaboration and proactive problem-solving are essential, ensuring that every participant receives appropriate support and feels empowered within the program.

What are the key skills and qualifications needed to thrive as a disability program assistant, and why are they important?

To thrive as a Disability Program Assistant, you need knowledge of disability services, basic case management, and familiarity with relevant laws and regulations, often supported by a degree in social work or a related field. Experience with case management software, data entry systems, and accessible communication tools is typically required. Strong organizational skills, empathy, and effective communication are crucial soft skills for supporting clients and collaborating with team members. These skills ensure effective program delivery, compliance with regulations, and positive outcomes for individuals with disabilities.

Program Assistant - Front Door Diversion

Chicago, IL • On-site

Trilogy
Travel Arrangement Services • 51 - 200 employees
Learn more about Trilogyexternal

$21.63 - $24.88/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Key responsibilities

  • Provide administrative and clerical support to the Front Door Diversion Program, including managing communication, documentation, and tracking forms.

  • Support team operations by managing client assistance purchasing, coordinating with other departments, and ensuring client documentation is received and properly stored.

  • Assist clinical staff with client tracking, scheduling follow-ups, and supporting clients' transition to community-based placements.

Job description

Pay Range: $21.63 - $24.88/hr
Schedule: Monday - Friday, 8am - 4:30pm
Office Location: 1607 W Howard St. Chicago IL 60626 or 8541 S State St. Chicago IL 60619
Job Summary
The Program Assistant will provide administrative and clerical support to the Front Door Diversion Program (FDD) at Trilogy, which supports individuals diverting from psychiatric hospitalization into community-based placements. They will manage systems of communication and documentation between the clinical staff, administrative roles, and external stakeholders to ensure compliance.
Essential Responsibilities
  • Provide support to program leadership with team operations; i.e. attendance at team meetings, maintenance of contact lists, completion of tracking forms and logs, etc.
  • Manage transition fund and client assistance purchasing and tracking for all FDD clients across the agency.
  • Manage the temporary unit turnover process in partnership with the Housing Department.
  • Support with administrative functions of teams; i.e. supply management, mail distribution, petty cash, food orders, etc. Coordinate assistance from other departments to address team needs, i.e. Maintenance, Information Technology, etc.
  • Monitor staff data entry and compliance in CareLogic.
  • Provide on-site support to employees and coverage to reception/open access as needed
  • Ensure client documentation is received and scanned into appropriate systems.
  • Actively participate in daily group chats with assigned teams to support in navigating questions regarding schedule changes, medications, client contact information, etc.
  • Assign due dates to employees regarding IM+CANs and LOCUS completion
  • Support clinical staff with linkage to Statewide Referral network for clients, and support ongoing efforts to transition clients towards alternative permanent housing pathways.
  • Support teams in tracking client medical appointments and ensuring that clients are following up with providers i.e. psychiatry, primary care, and specialists
  • Complete tracking forms i.e. housing instance tracking forms, emergency room tracking, etc. for teams supported
  • Assist with recognition announcements and planning of employee appreciation activities
  • Represent Trilogy in a positive and professional manner; and communicate effectively and appropriately to others about potential organizational issues.
  • Perform other related duties and/or projects and participate in committees/workgroups as assigned

Qualifications
  • Must have one of the following:
    • GED or High School Diploma
    • Associate's or Bachelor's degree in any field
  • Demonstrated work experience in an administrative, clerical, or site management position
  • Thorough knowledge of Microsoft applications (Outlook, Teams, Word, Excel, etc.), report generation, and database management tools
  • Excellent customer service and organization skills
  • Ability to be flexible and adaptable in a variety of situations

Benefits
  • FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
  • PAID Maternity/Paternity leave
  • Medical Insurance (BCBS of IL)
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long-Term & Short-Term Disability
  • Pet Insurance
  • FSA (Health, Dependent Care, Transit)
  • Telemedicine
  • EAP
  • 403(b) Retirement Plan with Employer Match

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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