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Disa Help Desk Jobs (NOW HIRING)

Integral

Help Desk Manager

Fort George G Meade, MD · On-site

$120K - $135K/yr

The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that address ...

Integral

Help Desk Manager

Fort George G Meade, MD · On-site

$120K - $135K/yr

Overview The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that ...

C3EL

Senior Help Desk Manager

Honolulu, HI

Experience supporting DISA, USARPAC, and USARC IT Tiered Support Services. * Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery environments.

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Position Title: Help Desk SpecialistPosition Overview:S2Technologies is seeking a Help Desk ... applicable DISA and Air Force security policies. * Ability to maintain secure systems and ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

Position Title: Help Desk Specialist Position Overview: S2Technologies is seeking a Help Desk ... applicable DISA and Air Force security policies. Ability to maintain secure systems and ...

C3EL

Senior Help Desk Technician

Anchorage, AK

$20.50 - $27.50/hr

Experience providing IT Tiered Support Services within DISA, USARPAC, or USARC environments. * Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Help Desk Specialist Position Overview: is seeking a Help Desk Specialist to provide hands-on ... applicable DISA and Air Force security policies. • Ability to maintain secure systems and ...

CSA Global LLC

Help Desk Manager

Washington, DC · On-site

Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates ... Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP ...

CSA Global LLC

Help Desk Manager

Washington, DC · Hybrid

Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates ... Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP ...

C3EL

Experience supporting DISA, USARPAC, and USARC IT Tiered Support Services. * Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery environments.

JCS Solutions LLC

Help Desk Specialist

Washington, DC · On-site

$55K - $74K/yr

Prior experience supporting DoD or DISA end users * Experience with DoD help desk ticketing systems * Familiarity with military network environments and protocols JCS Solutions (JCS) is a premier ...

JCS Solutions LLC

Help Desk Specialist

Washington, DC · On-site

$55K - $74K/yr

Prior experience supporting DoD or DISA end users * Experience with DoD help desk ticketing systems * Familiarity with military network environments and protocols JCS Solutions (JCS) is a premier ...

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How much do disa help desk jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for disa help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

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For Disa Help Desk jobs, the most frequently searched job titles are:

Infographic showing various Disa Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Manager

Fort George G Meade, MD • On-site

Integral Consulting Services, Inc.
See more jobs at Integral Consulting Services, Inc.external

$120K - $135K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Key responsibilities

  • Oversee the daily operation of the service desk, including monitoring performance metrics and service level agreements (SLAs).

  • Manage and mentor service desk staff to ensure effective handling of inquiries and technical issues.

  • Plan and implement IT capacity to ensure information and technology services meet performance expectations.

Job description

Overview

The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that address key areas such as personnel management, financial management, telecommunication services, contract management, and customer relations, among other support services to the DISA mission.

Responsibilities
  • Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance.
  • Manage and mentor service desk staff, ensuring they are well-trained and equipped to handle inquiries and technical issues effectively.
  • Oversee the daily operation of the service desk to include monitoring performance metrics and service level agreements (SLAs).
  • Responsible for identifying and implementing service improvement initiatives.
  • Coordinate with other IT sections to resolve issues and ensure that the service desk continually evolves to meet changing business needs.
  • Analyze performance data to identify trends and areas of improvement to provide regular reports to management on service desk performance.
Qualifications

Required:

  • Bachelor's Degree with 5 years of experience in IT support
  • 2 years of support as a Help Desk Manager
  • ITIL v4 Certified
  • Secret Clearance

Preferred:

  • Experience in implementing ITIL-based methods of using industry-recognized Service Desk ticket management software.

Salary range: $120,000 - $135,000

This role is in the proposal stage. The above salary range represents a general guideline. Integral Federal considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and/or discretionary bonuses in addition to base pay.

Company Overview

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes:

  • Medical, Dental & Vision Insurance
  • Flexible Spending Accounts
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • Paid Time Off & Holidays
  • Earned Bonuses & Awards
  • Professional Training Reimbursement
  • Employee Assistance Program

Equal Opportunity Employer/Protected Veteran/Disability

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