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Directory Assistant Jobs in Decatur, GA (NOW HIRING)

CloudAndAll,Inc

ForgeRock Architect

Atlanta, GA · Remote

... assist clients in employing Security information systems, resources, and controls to maximize ... Core Directory Services * Security & Risk Intelligence * Data Security & Loss Prevention * Cloud ...

CloudAndAll,Inc

ForgeRock Architect

Atlanta, GA · Remote

... assist clients in employing Security information systems, resources, and controls to maximize ... Core Directory Services * Security & Risk Intelligence * Data Security & Loss Prevention * Cloud ...

TRC Talent Solutions

Executive Assistant

Atlanta, GA

Coordinate with external marketing, PR, photography, and website vendors. Assist with award submissions, directory listings, and business development initiatives. Help ensure brand consistency across ...

Cousins Properties

Administrative Assistant

Atlanta, GA · On-site

$17.25 - $23.25/hr

The Administrative Assistant is a front-line position who assists building tenants, contractors ... Coordinate production of tenant signs, keys and directory information. * Coordinate tenant ...

Cousins Properties

Administrative Assistant

Atlanta, GA · On-site

$17.25 - $23.25/hr

The Administrative Assistant is a front-line position who assists building tenants, contractors ... Coordinate production of tenant signs, keys and directory information. * Coordinate tenant ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

... Active Directory, DNS, Management Workstations (MWS), Registers, Printers, Cash Drawers, Site ... Assist Level 2 Technicians with troubleshooting more complex software, hardware, and networking ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

... Assist Level 2 Technicians with troubleshooting more complex software, hardware, and networking ... Experience with Microsoft Active Directory * Experience with end user security software

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

... Directory, Entra ID, and Intune (user provisioning, license management, device enrollment). * Monitor system alerts and follow established procedures or escalate as appropriate. * Assist with regular ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

... Directory, Entra ID, and Intune (user provisioning, license management, device enrollment). * Monitor system alerts and follow established procedures or escalate as appropriate. * Assist with regular ...

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All JobsDirectory JobsDirectory Assistant JobsDirectory Assistant Jobs in Decatur, GA

Directory Assistant information

What is the difference between Directory Assistant vs Receptionist?

AspectDirectory AssistantReceptionist
Primary RoleManaging directory inquiries, providing contact information, and assisting visitors with directionsGreeting visitors, answering phones, and handling front desk duties
Work EnvironmentOffice settings, often in large organizations or directories servicesFront desk areas in offices, hotels, or healthcare facilities
Required CredentialsHigh school diploma; communication skills; familiarity with directory systemsHigh school diploma; customer service skills; communication skills

While both roles involve front-facing communication, a Directory Assistant primarily manages directory inquiries and contact information, whereas a Receptionist handles visitor greeting, phone calls, and front desk operations. The roles often overlap in customer service skills but differ in specific responsibilities and work environments.

What is a directory assistant?

Directory Assistants are professionals who help individuals locate contact information, such as phone numbers and addresses, for people, businesses, or organizations. Traditionally, they worked for telephone companies, responding to inquiries from callers seeking specific listings. Today, their role may also include managing digital databases, assisting with online directory searches, and providing customer service. They must be detail-oriented, have strong communication skills, and be knowledgeable about privacy regulations pertaining to personal information.

What are the key skills and qualifications needed to thrive as a directory assistant, and why are they important?

To thrive as a Directory Assistant, you need strong communication skills, attention to detail, and proficiency in handling customer inquiries, often with a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer relationship management (CRM) software is typically required. Patience, professionalism, and problem-solving abilities are vital soft skills for delivering excellent customer service. These skills ensure accurate information delivery, efficient call handling, and a positive experience for callers.

What are some common challenges directory assistants face when managing large volumes of information requests?

Directory Assistants often handle a high volume of calls and inquiries, which can be challenging when requests come in rapidly or involve complex information. Staying organized and maintaining accuracy under pressure is essential, as providing incorrect contact details can impact customer satisfaction. Additionally, Directory Assistants must be comfortable using multiple databases and directory systems while maintaining a friendly, helpful demeanor. Strong communication skills and attention to detail are key to overcoming these challenges and ensuring efficient service.

What jobs does a directory assistant do?

A directory assistant helps callers find contact information for businesses, organizations, or individuals, often working in call centers or customer service environments. They use phone directories, databases, or online tools to provide accurate information quickly and may handle inquiries via phone, email, or chat. Strong communication skills and familiarity with directory resources are essential for this role.
What are popular job titles related to Directory Assistant jobs in Decatur, GA? For Directory Assistant jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Directory Assistant jobs in Decatur, GA look for? The top searched job categories for Directory Assistant jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Directory Assistant jobs? Cities near Decatur, GA with the most Directory Assistant job openings:
Directory Assistant jobs near you
Infographic showing various Directory Assistant job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Lab Assistant (Pre-Analytical Assistant I)

Quest Diagnostics

Tucker, GA • On-site

$15.14/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

98th of 120 rated laboratories

Job description


Lab Assistant (Pre-Analytical Assistant I) - Tucker, GA, Tuesday to Saturday, 8:00 AM to 4:30 PM
Pay range: $17.75+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • and so much more!

Pre-Analytical Assistant I is responsible for general support functions within the Technical Operations Department.
Responsibilities
  • Demonstrates an ability to learn the job duties assigned to the Pre-Analytical Assistant I, and develops an understanding of how all the functions in Tech Ops and Specimen Processing work together and how they impact Technical departments and result quality.
  • Identifies problems with specimen types, missing information, etc., with regard to sorting, racking, centrifuging, delivery, and storage of specimens; is able to resolve or forward information in support of timely problem resolution.
  • Demonstrates an understanding of compliance policies related to test ordering, which requires developing ability to research test order information on translation tables, computer systems, and the directory of services.
  • Meets quality and production standards within 6 months of completing training.
  • Completes all required written documentation such that it is understandable to others, legible and within the assigned time frame.
  • Reports to work on time, and follows attendance guidelines; supports the department's performance in the event of coworker absences.
  • Learns additional functions within Tech Ops and Specimen Processing to allow timely progression to the next level.
  • Performs other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Qualifications
"
Preferred Work Experience:
Previous experience in a production environment
Knowledge:
Medical background preferred which includes medical terminology applicable to a clinical laboratory.
Skills:
Minimal data entry skills
Education
  • High School Diploma or Equivalent (Required)

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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