ZipRecruiter

Log In

1

Directory Assistant Jobs in Tennessee (NOW HIRING)

SpaceXAI

IT Services Technician (Memphis)

Memphis, TN

$61K - $91K/yr

Manage and administer user accounts, permissions, and access controls in systems like Active Directory. * Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops ...

SpaceXAI

IT Services Technician (Memphis)

Memphis, TN

$61K - $91K/yr

Manage and administer user accounts, permissions, and access controls in systems like Active Directory. * Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops ...

SpaceXAI

IT Services Technician (Memphis)

Memphis, TN · On-site

$61K - $91K/yr

Manage and administer user accounts, permissions, and access controls in systems like Active Directory. * Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops ...

Ascend

Administrative Assistant

Franklin, TN

$17.75 - $24/hr

Update and maintain an accurate seating chart and contact directory * Distribute Access Cards for guests and new hires * Assist with preparations for the onboarding of new hires * Monitor and ...

Ascend

Administrative Assistant

Franklin, TN

$17.75 - $24/hr

Maintain inventory of office supplies and property staff directory * Monitor outside vendors for compliance of contracts and certificates of insurance * Assist with preparing and administering ...

AerSale Holdings

IT Support Analyst II

Memphis, TN · On-site

Word, Excel, and PowerPoint * Assist with mailbox management, licensing, and user provisioning ... Experience with Active Directory and Azure AD. * Experience with Mobile Device Management.

FourSeasons, Inc.

Projects Assistant

Knoxville, TN · On-site

Update/maintain Procore company Directory (vendor database) input new contact companies, as needed ... * Assist with management of electronic project documents: contracts, change orders, invoices ...

FourSeasons, Inc.

Projects Assistant

Knoxville, TN · On-site

Update/maintain Procore company Directory (vendor database) - input new contact companies, as ... * Assist with management of electronic project documents: contracts, change orders, invoices ...

Vaco by Highspring

Service Desk Tech

Nashville, TN · On-site

$20 - $25/hr

Manage Active Directory tasks such as password resets, account unlocks, and user lookups * Set up ... Support VPN, WiFi, LTE, and general connectivity concerns * Assist users with Microsoft Teams ...

First Horizon Bank

Intern - Information Technology

Memphis, TN · On-site

$13.25 - $17.75/hr

The Intern will learn and assist with the day-to-day duties of One-to-Many technology teams, which ... Gathering and analyzing data for technology KPIs which could also include directory monitoring.

next page

Showing results 1-20

All JobsDirectory JobsDirectory Assistant JobsDirectory Assistant Jobs in Tennessee

Directory Assistant information

What is the difference between Directory Assistant vs Receptionist?

AspectDirectory AssistantReceptionist
Primary RoleManaging directory inquiries, providing contact information, and assisting visitors with directionsGreeting visitors, answering phones, and handling front desk duties
Work EnvironmentOffice settings, often in large organizations or directories servicesFront desk areas in offices, hotels, or healthcare facilities
Required CredentialsHigh school diploma; communication skills; familiarity with directory systemsHigh school diploma; customer service skills; communication skills

While both roles involve front-facing communication, a Directory Assistant primarily manages directory inquiries and contact information, whereas a Receptionist handles visitor greeting, phone calls, and front desk operations. The roles often overlap in customer service skills but differ in specific responsibilities and work environments.

What is a directory assistant?

Directory Assistants are professionals who help individuals locate contact information, such as phone numbers and addresses, for people, businesses, or organizations. Traditionally, they worked for telephone companies, responding to inquiries from callers seeking specific listings. Today, their role may also include managing digital databases, assisting with online directory searches, and providing customer service. They must be detail-oriented, have strong communication skills, and be knowledgeable about privacy regulations pertaining to personal information.

What are the key skills and qualifications needed to thrive as a directory assistant, and why are they important?

To thrive as a Directory Assistant, you need strong communication skills, attention to detail, and proficiency in handling customer inquiries, often with a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer relationship management (CRM) software is typically required. Patience, professionalism, and problem-solving abilities are vital soft skills for delivering excellent customer service. These skills ensure accurate information delivery, efficient call handling, and a positive experience for callers.

What are some common challenges directory assistants face when managing large volumes of information requests?

Directory Assistants often handle a high volume of calls and inquiries, which can be challenging when requests come in rapidly or involve complex information. Staying organized and maintaining accuracy under pressure is essential, as providing incorrect contact details can impact customer satisfaction. Additionally, Directory Assistants must be comfortable using multiple databases and directory systems while maintaining a friendly, helpful demeanor. Strong communication skills and attention to detail are key to overcoming these challenges and ensuring efficient service.

What jobs does a directory assistant do?

A directory assistant helps callers find contact information for businesses, organizations, or individuals, often working in call centers or customer service environments. They use phone directories, databases, or online tools to provide accurate information quickly and may handle inquiries via phone, email, or chat. Strong communication skills and familiarity with directory resources are essential for this role.
What are the most commonly searched types of Directory jobs in Tennessee? The most popular types of Directory jobs in Tennessee are:
What are popular job titles related to Directory Assistant jobs in Tennessee? For Directory Assistant jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Directory Assistant jobs in Tennessee look for? The top searched job categories for Directory Assistant jobs in Tennessee are:
What cities in Tennessee are hiring for Directory Assistant jobs? Cities in Tennessee with the most Directory Assistant job openings:
Directory Assistant jobs near you
Infographic showing various Directory Assistant job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution.

IT Services Technician (Memphis)

SpaceXAI

Memphis, TN

$61K - $91K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

SpaceX rating

8.8

Company rating: 8.8 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

15th of 72 rated aerospace companies

Job description

ABOUT THE ROLE:

Our IT Services team is the backbone of our operational efficiency, ensuring seamless connectivity and technical assistance for all our employees, regardless of their location. We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology operations. The ideal candidate is a problem-solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding customer service. This is a full-time position, onsite with occasional on-call or after-hours support. 

RESPONSIBILITIES:
  • Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
  • Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.
  • Manage and administer user accounts, permissions, and access controls in systems like Active Directory.
  • Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications.
  • Monitor and maintain IT systems, including performing patch management, updates, and basic server administration.
  • Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts or specialized teams.
  • Contribute to and maintain IT knowledge base articles and self-service wikis to enhance user self-sufficiency.
  • Support IT projects, such as system upgrades, migrations, or new technology rollouts.
  • Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices.
  • Ensure compliance with company IT policies, security standards, and data protection protocols.
  • Provide new hire onboarding and offboarding service support
BASIC QUALIFICATIONS:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.
  • 2-4 years of experience in IT, helpdesk, or a related technical role.
  • Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software.
  • Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics).
  • Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.
  • Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., Google Workspace, Microsoft 365) is a plus.
  • Excellent problem-solving, analytical, and customer service skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, or ITIL) preferred.
PREFERRED SKILLS AND EXPERIENCE:
  • Experience with scripting (e.g., PowerShell, Bash,Python) for automation tasks.
  • Knowledge of cybersecurity best practices and tools (e.g., antivirus, endpoint protection).
  • Ability to manage multiple priorities and meet deadlines under pressure.
COMPENSATION AND BENEFITS:

$61,200 - $91,800 USD

Base salary is just one part of our total rewards package at SpaceXAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

What SpaceX employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

SpaceX logo

About SpaceX

Sourced by ZipRecruiter

Industry

Aerospace product and parts manufacturing, data services, guided missile and space vehicle manufacturing and satellite telecommunications

Company size

1,001 - 5,000 Employees

Headquarters location

Hawthorne, CA, US

View All SpaceX Jobs

Apply