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Shelter- Willow Tree, 225 E 45th St, New York, New York, United States of America

Posted Tuesday, May 19, 2026 at 4:00 AM

Project Renewal is a leading non‑profit organization with the mission of building supportive communities where people achieve dignity and independence, renewing their lives with health, homes, and jobs. Our comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of 950+ and an annual budget of $140 million, Project Renewal is one of the larger social service nonprofits in New York City.

Title: Clinical Director

Program: Willow Tree Residence

Salary Range: $74,000 - 78,000

Program Description:

Willow Tree Residence is a 130‑unit congregate care supportive housing program located in East Midtown Manhattan. The facility is unique in that it is co‑located with a women’s shelter that occupies the first 6 floors of a 21‑story building and offers a street‑facing Article 28 clinic on the first floor dedicated to providing primary and behavioral health care services. Willow Tree provides 79 permanent, supportive housing units for chronically homeless single adults with a serious mental illness [SMI], a substance use disorder [SUD], or those who may have a co‑occurring SMI and SUD. Candidates are referred through the Department of Homeless services [DHS]; however, the facility is funded by DOHMH. The remaining 51 units are “fair market” and reserved for low‑income tenants, referred from the local community.

Overall Responsibilities:

Under the general direction of the Program Director, with some latitude for independent action and decision making, the Clinical Director will be responsible for the overall coordination and delivery of human services to the tenants of the Willow Tree residence. The Clinical Director serves as a liaison between Willow Tree and ACT Teams and Access to Treatment Substance Use Disorder and/or support providers. The Clinical Director coordinates service delivery with healthcare providers, psychiatric, front desk, and behavioral health departments; ensures staff adherence to DOHMH and Project Renewal policies and procedures; conducts regular quality assurance reviews; partners with the Program Director to liaise with DOHMH, shelters and the Leasing Compliance and Asset Management (LCAM) department regarding tenant candidacy, move‑ins, and move‑outs; performs related work.

Essential Duties and Responsibilities:

The essential duties of the Clinical Director include but are not limited to the following activities:

• Collaborate with the Program Director and other senior staff to develop and implement program policies and procedures, disseminate these to staff, and update them as needed. Develops and implements policies and procedures to comply with requirements from the Department of Health and Mental Health (DOHMH).
• Supervises a team of Case Managers and Peer Specialists to deliver rehabilitative and restorative services to the tenants at Willow Tree Residence.
• Provides the day‑to‑day coordination of clinical services in the facility through collaboration with medical, psychiatric and social service personnel, to ensure that tenants’ assessments, linkages to services and coordination of services are being provided by staff.
• Conducts performance assessments by auditing charts and reviewing data in external databases.
• Develops staff through team meetings, individual supervision and in‑service education as needed for all levels of staff.
• Facilitates weekly case reviews.
• Monitors the staff’s timely completion of all tenants’ intake processes, assessments, psychosocial, progress notes, referrals and service plans.
• Develops and trains staff in protocols to be followed in clinical emergencies.
• Ensures that post‑discharge follow‑ups are completed and documented in a timely manner, as indicated.
• Performs other duties as assigned by the Program Director.
• Available to respond to emergencies on a 24/7/365 basis, especially after normal work hours, on weekends or during the Program Director’s absence. Serves as interim primary lead in the absence of the Program Director.

Physical Activities:

While performing the duties of this position, the Clinical Director must stand to talk to clients and staff, sit for extended periods of time at the computer, and reach or squat to get records from the files.

Education and Skills Requirements:

• Master’s degree in social work or related human services field is strongly preferred
• Bachelor’s degree from an accredited college or university with 2 years’ experience working with individuals who struggle with homelessness, mental illness, substance use and/or other special needs populations; 1 year of which must be supervisory in nature.

Preferred Skills:

• Leadership: Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills.
• Program Evaluation and Performance Management: Capacity to develop/exhibit, in collaboration with the staff and the Performance Evaluation and Quality Assurance Department (PEQA), the ability to independently evaluate and manage program performance using data.
• Team building: Ability to develop and foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population.
• Communication: Excellent oral, writing, and listening and negotiating skills.
• Organizational: The ability to work well within a high‑pressure environment and meet the short‑ and long‑term mandates of the program.
• Interpersonal: An ability to interface with clients as well as all levels of staff.
• Computer: Knowledge of case management software as well as proficiency in Microsoft Office Suite.
• Language: Bilingual or multilingual a plus.

Project Renewal is an equal opportunity employer. Its long‑standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender (see separately issued Gender Discrimination policy for more detail), physical or mental disability, age (18 and over), military status, arrest record, marital status, domestic partnership status, genetic information or predisposing genetic characteristic, sexual orientation, status as a victim or witness of domestic violence, sex offenses or stalking, unemployment status or any other basis protected by applicable federal, state and local laws.

Shelter- Willow Tree, 225 E 45th St, New York, New York, United States of America