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Director Workforce Management Remote Jobs in Paramus, NJ

TEKsystems

Practice Manager

Manhattan, NY · Remote

$125K - $180K/yr

... execution, workforce management, and people leadership of the AWS Platform Services customer ... Development • Provide direct people leadership for AWS Platform Architects, engineers ...

DailyPay

Director, Business Development

New York, NY · Remote

$136K - $209K/yr (+ commission)

Strategic embedded partnerships with high-ICP workforce management (WFM) and HCM platforms ... A self-directed outbound motion: comfort building a pipeline from scratch, running market mapping ...

Retensa

AI Product Manager (Remote)

New York, NY · On-site +1

$90K - $120K/yr

They must know requirements gathering, road mapping, development team management, user testing, and ... Direct experience bringing AI innovation to on-demand SaaS software * Proficiency to source and ...

ACHIEVE TEST PREP

Director of Sales - Remote

Newark, NJ · On-site +1

Demonstrated success managing teams and consistently exceeding targets * Ability to thrive in a ... remote environment and drive results in the US market What We Offer: * 100% remote work with a ...

BluZinc

Affiliates Marketing Manager Director

NY · On-site +1

$100K - $170K/yr

... Remote, USA).eCommerceDirect ResponsePerformance Marketing. Let's be blunt. Most affiliate roles are glorified account management. This isn't one of them. This is for someone who knows how to drive ...

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Showing results 21-40

All JobsWorkforce Management JobsDirector Workforce Management Remote JobsDirector Workforce Management Remote Jobs in Paramus, NJ

Director Workforce Management Remote information

See Paramus, NJ salary details

$33.9K

$118.9K

$197.8K

How much do director workforce management remote jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director workforce management remote in Paramus, NJ is $118,881.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $158,900.00 per year, depending on experience, location, and employer.

What does a director of workforce management do?

A Director of Workforce Management (Remote) oversees the strategic planning, implementation, and optimization of workforce scheduling, forecasting, and staffing operations for an organization. They use data analytics to ensure the right number of employees are scheduled at the right times to meet business goals, often working across multiple locations or remote teams. This role typically involves collaborating with HR, operations, and leadership to improve efficiency, manage labor costs, and enhance employee satisfaction. Remote Directors use digital tools and communication platforms to lead their teams and ensure smooth operations from a distance.

What key skills and qualifications are needed to thrive as a director of workforce management?

A Director Workforce Management (Remote) needs a solid background in workforce planning, analytics, and organizational leadership, typically supported by a bachelor’s or master’s degree in business, HR, or a related field. Expertise with workforce management software (such as Kronos or ADP), forecasting tools, and data analytics platforms is crucial. Exceptional communication, strategic thinking, and problem-solving skills are vital for leading dispersed teams and aligning workforce strategies with business goals. These competencies ensure effective resource allocation, high team performance, and the ability to adapt to dynamic remote work environments.

How does a director of workforce management typically collaborate with other departments in a remote work environment?

As a Director of Workforce Management in a remote setting, you will regularly partner with leaders from operations, IT, HR, and finance to ensure workforce strategies align with business goals. Collaboration often involves virtual meetings to analyze staffing data, address productivity challenges, and implement scheduling solutions across distributed teams. You'll also coordinate with technology teams to optimize workforce management tools and with HR to drive employee engagement and retention initiatives tailored for remote teams. Effective communication and cross-functional teamwork are essential for success in this role.

What is the difference between Director Workforce Management Remote vs Workforce Management Analyst?

AspectDirector Workforce Management RemoteWorkforce Management Analyst
CredentialsBachelor's degree in Business, Analytics, or related field; often requires experience in workforce planningBachelor's degree in Business, Analytics, or related field; entry to mid-level experience
Work EnvironmentRemote leadership role overseeing teams and strategic planningRemote or on-site data analysis and reporting
Industry UsageCommon in call centers, customer service, and large enterprise sectorsUsed across similar industries for data-driven workforce decisions

The main difference is that the Director Workforce Management Remote focuses on strategic leadership and managing teams remotely, while the Workforce Management Analyst concentrates on data analysis and reporting to support workforce decisions. Both roles require similar educational backgrounds but differ in scope and seniority.

What cities near Paramus, NJ are hiring for Director Workforce Management Remote jobs?

Cities near Paramus, NJ with the most Director Workforce Management Remote job openings:

Director Workforce Management Remote jobs near you
Infographic showing various Director Workforce Management Remote job openings in Paramus, NJ as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, and 4% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $118,881 per year, or $57.2 per hour.

Senior Product Manager

Krest Global Solutions

Jersey City, NJ • On-site, Remote

$50 - $60/hr

Contractor

Re-posted 9 days ago

Job description

Job Title: Senior Product Manager

Location : Hybrid

Compensation : 50-60$/Hr on C2C/1099

Work Authorization:  GC, USC

Position Summary

We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards.

The ideal candidate will have a strong background in healthcare payer environments, deep experience with contact center technologies, and a proven ability to drive digital transformation initiatives in regulated industries.

 Key Responsibilities

· Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout.

· Define and execute the product strategy and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements.

· Collaborate with IT, telephony/voice infrastructure teams, business operations, clinical teams, and customer service leadership to define functional and technical requirements.

· Serve as the primary voice of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management tools, claims systems).

· Evaluate and optimize customer journeys across voice and digital channels (chat, SMS, email), ensuring seamless and empathetic support experiences.

· Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment analysis, and real-time analytics.

· Develop and track key KPIs and performance metrics (e.g., average handle time, NPS, first call resolution, abandonment rates) to ensure quality and efficiency.

· Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools.

· Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams.

· Drive change management, training, and adoption strategies across operational teams to ensure successful platform transition. 

 Required Qualifications

· 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting.

· Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review.

· Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design.

· Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications.

· Experience with voice UX, IVR design, and contact center reporting/analytics.

· Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features.

· Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners.

· Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard. Education

· Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or related field required.

· Master’s degree or certifications in Product Management, Cloud Technologies (especially AWS), or Healthcare IT preferred. 

 Preferred Experience

· Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based environments.

· Knowledge of CRM platforms (e.g., Salesforce, ServiceNow) and their integration into contact center ecosystems.

· Experience designing omnichannel strategies across voice, chat, and digital self-service.

· Familiarity with workforce management tools and quality assurance processes for contact centers.

· Experience managing cross-market rollouts in multi-state health plans or Blue Cross organizations.

 Job Type: Full-Time Location: US (Remote/Hybrid – Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / Health Insurance / Digital Transformation / Cloud Contact Centers