Director Workforce Management Remote Jobs in Utah

Join the Connexion Point Team!
Connexion Point is looking for experienced and licensed Medicare agents to support individuals eligible for Dual Special Needs Plans (DSNP) through compassionate, consultative telesales conversations. In this role, you'll connect with prospective members, often navigating both Medicare and Medicaid, helping them understand their coverage options, answer questions, and guide them through enrollment with clarity and care. While this is a sales position, the focus is on building trust, simplifying complex benefits, and delivering a supportive, respectful experience for every individual you assist.
What we offer:

• $18.00/hr base pay
• Seasonal incentive opportunities
• Paid training and AHIP certification covered
• Non-resident licenses and renewals covered
• Continuing education credits
• Remote/work-from-home

Schedule
Training runs Monday through Friday. Once AEP begins (October 1), you'll move to your assigned production schedule from our Workforce Management team. Production schedules include at least one weekend day per week.
This is a seasonal role running through AEP/OEP. Our best-performing agents are considered for extended opportunities as client needs allow.
What You'll Do
Handle inbound and outbound calls with prospective DSNP Medicare members, focused on sales, education, and enrollment
Guide individuals through Dual Special Needs Plan options, helping them understand Medicare and Medicaid benefits and eligibility
Support prospects through the enrollment process with clarity, accuracy, and a high level of care
Meet performance expectations around sales goals, call quality, conversion metrics, and schedule adherence
Keep communication current with your supervisor and team
Attend team meetings and training sessions throughout the season
What We're Looking For
Required:

• Active Health or Health & Life license
• Minimum 1 year of Medicare experience
• Comfortable working across multiple software systems
• Strong communicator with a service-first approach
• Able to work a schedule that includes at least one weekend day during AEP
• Home office setup that meets remote work requirements
• Willing to complete a background check
• Basic computer skills and tech knowledge
• Preferred:
• Telesales or contact center experience
• Familiarity with Medicare DSNP

About Connexion Point:
Connexion Point, an Integrity Marketing company, specializes in customized contact center services. We're one of the fastest-growing companies in the U.S. and headquartered in Sandy, Utah. We help consumers make informed healthcare choices by connecting the healthcare industry to their consumers, and consumers to their healthcare. Healthcare is complicated. We make it simpler.
For more information, visit: www.connexionpoint.com
Connexion Point is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
About Integrity
Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.