Director Ticket Operations Jobs in Rosedale, MD (NOW HIRING)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Director of Security reports to the VP of Operations and is primarily responsible for the 24/7 safety and security of CFG Bank Arena and the surrounding property. This position manages, supervises, and coordinates the day-to-day operations and risk management for security to ensure a safe and friendly environment for our guests, staff, and contractors of the CFG Bank Arena. This innovative professional will have proven experience in guest-facing interactive communication skills and be tasked with implementing policies and procedures that deliver an exceptional safe and friendly guest experience for diverse groups/clients in the professional entertainment and sports industries.

This role pays an annual salary of $125,000-$135,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until October 2, 2026.

4th Highest Grossing Venue in NORTH AMERICA-Billboard Magazine Dec 2025

11th Highest Grossing Venue WORLDWIDE - Billboard Magazine Dec 2025

CFG Bank Arena is a 14,000+ seat, reimagined world-class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the iconic landmark offers guests the ultimate entertainment experience the moment they step foot through its doors. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 105+ shows annually, including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined CFG Bank Arena.

• Plan, develop, and implement programs to ensure the security and safety of all CFG Bank Arena guests, employees, and performers.
• Develop an effective strategy to assess and mitigate risk, maintain continuity of operations, and safeguard the facility, including staff and guests.
• Oversee the Sr. Security Manager.
• Oversee all hiring, training, and scheduling for all building security officers, full-time and part-time.
• Oversee all hiring, training, and scheduling for building lot parking and Ticket Taker part-time employees.
• Ensure security staff is knowledgeable of post orders, security procedures and guidelines regarding all safety and security incidents in and around the CFG Bank Arena.
• Establish and maintain relationships with local, state, and federal governmental agencies and private sector counterparts for the purpose of security and to ensure smooth and effective day-to-day operations.
• Develop and maintain relationships with local law enforcement and fire safety agencies and personnel.
• Ensure day-to-day operational activities are managed effectively and meet efficiency and customer satisfaction standards.
• Oversee arena CCTV and Access Control daily management, screening operations, radio communications, and other physical security equipment.
• Create and maintain security strategies, including policies and procedures with a continuous improvement mindset.
• Oversee the incident management system, document incidents, and maintain timely record-keeping for all security documentation, including day-to-day and event operational activities.
• Oversee internal and external security investigations. Collaborate with CFG Bank Arena management and law enforcement agencies.
• Work with all the Organization's departments, including Legal, Insurance, and Human Resources Departments, to ensure that security incidents and related issues and claims are investigated and resolved without undue disruption of the Organization's business and activities, and that all investigations or other activities undertaken by the Organization's security personnel are conducted in a fair and objective manner, consistent with the Organization's values and codes of business conduct.
• Stay informed of critical events and be able to adjust operating procedures accordingly.
• Ensure employees adhere to safety and health policies and procedures to protect employees against workplace hazards.
• Maintain a positive and productive work environment and ensure that the organization's commitment to such an environment is communicated to and adhered to by all subordinates and contractors.
• Conduct briefings with staff and senior management on safety and security matters as needed.
• Develop and review emergency response and crisis management procedures and conduct periodic training exercises relating to such procedures.
• Maintain a professional, service-oriented relationship with fans/guests attending arena events.
• Knowledge of alcohol management, crowd management, and managing guests in sports and entertainment and sports environments.
• Establish policies and maintain records related to CFG Bank Arena access controls, including the issuance of daily, seasonal, and year-round credentials to employees, vendors, and contractors.
• Develop and manage a budget for the Security Department. Forecast staffing, equipment, and other costs. Monitor expenditures.
• Oversee and manage all security contractors.
• Complete all duties as assigned, on a timely basis, and with a high degree of professionalism.
• Make immediate decisions and communicate with management, first responders, venue guests, employers, and performers in the facility in an emergency.
• Assist the Maintenance Department with Fire & Life Safety procedures.
• Comply with all CFG Bank Arena policies and procedures. This includes safety, insurance, incident/accident reports, purchasing, HR, payroll, and accounting.
• Work with CFG Bank Arena's Event Department to ensure that each event's building needs are met and staffed accordingly.
• Work extended and/or irregular hours, including nights, weekends and holidays as

• Bachelor's degree from an accredited college/university/school Relevant education and experience may be substituted as appropriate.
• 5-7+ years of experience in security. Experience in entertainment and sports facilities and/or a public assembly environment preferred.
• Excellent written, oral, and public speaking communications skills.
• Ability to interact effectively with internal and external clients in a professional manner.
• Demonstrated excellent leadership and management skills.
• Ability to articulate multiple complex tasks in a stressful environment.
• Ability to think strategically and be resourceful, innovative, and forward-thinking.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Ability to meet tight deadlines and work effectively in a high-pressure environment.
• Ability to be on call 24/7.
• Ability to work collaboratively with management, staff, contractors, partners, and the public.
• Strong interpersonal skills with a customer service focus.
• Skills in supervision, budget management, and project management.
• Ability to coordinate and collaborate with multiple departments within the organization, including, but not limited to, Finance, Legal, and Human Resources.
• Ability to develop and maintain collaborative relationships with local law enforcement and first responders.
• Working knowledge of the National Incident Management System (NIMS) and the Incident Command System (ICS) functions preferred.
• Technical knowledge in areas of Access Control and CCTV.
• Proficient experience with Microsoft Office (Outlook, Word, and Excel) required.
• Must be able to work in a fast-paced.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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