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Director Ticket Operations Jobs in Rosedale, MD (NOW HIRING)

Everyman Theatre

Data & Systems Manager

Baltimore, MD · On-site

This position reports to the Director of Philanthropy and works in close partnership with the ... Collaborate on subscription and single-ticket campaign setup, including pricing structures and ...

New

CVS Health

District Pharmacy Coordinator

Havre De Grace, MD · On-site

$18.25 - $23.75/hr

... to support pharmacy operations Managing Vaccine Clinic Scheduling for flu season including ... Review communications from CSC (Weekly myWork Communication) and Region Director to brief DL, RX on ...

New

Stage Front

Senior Accountant

Columbia, MD · On-site

$72K - $91K/yr

Our mission is to empower ticket sellers with smart technology, deep industry insights, and ... Direct applicants only, thank you!

New

Warehouse Cinemas

Floor Team

Baltimore, MD · On-site

$15 - $18.25/hr

... to-day operations of the cinema. In any given shift, Floor Team Members may assist guests at our ticket kiosks, work the concession stand, serve popcorn, and direct guests to their seats. We're ...

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Showing results 21-40

All JobsTicket Operations JobsDirector Ticket Operations JobsDirector Ticket Operations Jobs in Rosedale, MD

Director Ticket Operations information

See Rosedale, MD salary details

$32.6K

$103.3K

$172.2K

How much do director ticket operations jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director ticket operations in Rosedale, MD is $103,280.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,400.00 and $130,000.00 per year, depending on experience, location, and employer.

How does a director ticket operations collaborate with other departments to ensure successful event execution?

A Director of Ticket Operations works closely with marketing, finance, and venue management teams to coordinate ticket sales strategies, manage inventory, and ensure seamless event entry processes. They regularly communicate with event promoters and customer service staff to address any ticketing issues and provide real-time updates on sales performance. Effective collaboration is crucial to resolving challenges quickly, maximizing revenue, and delivering a positive experience for attendees.

What are the key skills and qualifications needed to thrive as a director ticket operations, and why are they important?

To thrive as a Director of Ticket Operations, you need expertise in ticketing systems, revenue management, and event logistics, often supported by a degree in business, sports management, or a related field. Proficiency with ticketing platforms such as Ticketmaster or Paciolan, CRM systems, and data analytics tools is typically required. Exceptional leadership, analytical thinking, and strong customer service skills help drive team performance and ensure a positive fan experience. These competencies are crucial for optimizing ticket sales, maintaining operational efficiency, and delivering seamless events.

What does a director of ticket operations do?

A director of ticket operations oversees the management and coordination of ticket sales, distribution, and customer service for events or venues. They develop strategies to maximize ticket revenue, ensure smooth ticketing processes, and lead teams using ticketing software and data analysis tools. The role often requires strong leadership, organizational skills, and knowledge of ticketing systems and industry regulations.

What cities near Rosedale, MD are hiring for Director Ticket Operations jobs?

Cities near Rosedale, MD with the most Director Ticket Operations job openings:

Director Ticket Operations jobs near you
Infographic showing various Director Ticket Operations job openings in Rosedale, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $103,280 per year, or $49.7 per hour.

Director of Security | Full-Time | CFG Bank Arena

Spectra

Baltimore, MD • On-site

$125K - $135K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Overview
The Director of Security reports to the VP of Operations and is primarily responsible for the 24/7 safety and security of CFG Bank Arena and the surrounding property. This position manages, supervises, and coordinates the day-to-day operations and risk management for security to ensure a safe and friendly environment for our guests, staff, and contractors of the CFG Bank Arena. This innovative professional will have proven experience in guest-facing interactive communication skills and be tasked with implementing policies and procedures that deliver an exceptional safe and friendly guest experience for diverse groups/clients in the professional entertainment and sports industries.
This role pays an annual salary of $125,000-$135,000 and is bonus eligible.
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).
This position will remain open until October 2, 2026.
Responsibilities
  • Plan, develop, and implement programs to ensure the security and safety of all CFG Bank Arena guests, employees, and performers.
  • Develop an effective strategy to assess and mitigate risk, maintain continuity of operations, and safeguard the facility, including staff and guests.
  • Oversee the Sr. Security Manager.
  • Oversee all hiring, training, and scheduling for all building security officers, full-time and part-time.
  • Oversee all hiring, training, and scheduling for building lot parking and Ticket Taker part-time employees.
  • Ensure security staff is knowledgeable of post orders, security procedures and guidelines regarding all safety and security incidents in and around the CFG Bank Arena.
  • Establish and maintain relationships with local, state, and federal governmental agencies and private sector counterparts for the purpose of security and to ensure smooth and effective day-to-day operations.
  • Develop and maintain relationships with local law enforcement and fire safety agencies and personnel.
  • Ensure day-to-day operational activities are managed effectively and meet efficiency and customer satisfaction standards.
  • Oversee arena CCTV and Access Control daily management, screening operations, radio communications, and other physical security equipment.
  • Create and maintain security strategies, including policies and procedures with a continuous improvement mindset.
  • Oversee the incident management system, document incidents, and maintain timely record-keeping for all security documentation, including day-to-day and event operational activities.
  • Oversee internal and external security investigations. Collaborate with CFG Bank Arena management and law enforcement agencies.
  • Work with all the Organization's departments, including Legal, Insurance, and Human Resources Departments, to ensure that security incidents and related issues and claims are investigated and resolved without undue disruption of the Organization's business and activities, and that all investigations or other activities undertaken by the Organization's security personnel are conducted in a fair and objective manner, consistent with the Organization's values and codes of business conduct.
  • Stay informed of critical events and be able to adjust operating procedures accordingly.
  • Ensure employees adhere to safety and health policies and procedures to protect employees against workplace hazards.
  • Maintain a positive and productive work environment and ensure that the organization's commitment to such an environment is communicated to and adhered to by all subordinates and contractors.
  • Conduct briefings with staff and senior management on safety and security matters as needed.
  • Develop and review emergency response and crisis management procedures and conduct periodic training exercises relating to such procedures.
  • Maintain a professional, service-oriented relationship with fans/guests attending arena events.
  • Knowledge of alcohol management, crowd management, and managing guests in sports and entertainment and sports environments.
  • Establish policies and maintain records related to CFG Bank Arena access controls, including the issuance of daily, seasonal, and year-round credentials to employees, vendors, and contractors.
  • Develop and manage a budget for the Security Department. Forecast staffing, equipment, and other costs. Monitor expenditures.
  • Oversee and manage all security contractors.
  • Complete all duties as assigned, on a timely basis, and with a high degree of professionalism.
  • Make immediate decisions and communicate with management, first responders, venue guests, employers, and performers in the facility in an emergency.
  • Assist the Maintenance Department with Fire & Life Safety procedures.
  • Comply with all CFG Bank Arena policies and procedures. This includes safety, insurance, incident/accident reports, purchasing, HR, payroll, and accounting.
  • Work with CFG Bank Arena's Event Department to ensure that each event's building needs are met and staffed accordingly.
  • Work extended and/or irregular hours, including nights, weekends and holidays as

Qualifications
  • Bachelor's degree from an accredited college/university/school Relevant education and experience may be substituted as appropriate.
  • 5-7+ years of experience in security. Experience in entertainment and sports facilities and/or a public assembly environment preferred.
  • Excellent written, oral, and public speaking communications skills.
  • Ability to interact effectively with internal and external clients in a professional manner.
  • Demonstrated excellent leadership and management skills.
  • Ability to articulate multiple complex tasks in a stressful environment.
  • Ability to think strategically and be resourceful, innovative, and forward-thinking.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Ability to meet tight deadlines and work effectively in a high-pressure environment.
  • Ability to be on call 24/7.
  • Ability to work collaboratively with management, staff, contractors, partners, and the public.
  • Strong interpersonal skills with a customer service focus.
  • Skills in supervision, budget management, and project management.
  • Ability to coordinate and collaborate with multiple departments within the organization, including, but not limited to, Finance, Legal, and Human Resources.
  • Ability to develop and maintain collaborative relationships with local law enforcement and first responders.
  • Working knowledge of the National Incident Management System (NIMS) and the Incident Command System (ICS) functions preferred.
  • Technical knowledge in areas of Access Control and CCTV.
  • Proficient experience with Microsoft Office (Outlook, Word, and Excel) required.
  • Must be able to work in a fast-paced.

Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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