Job Summary:
Otter is a company that supports restaurateurs in succeeding in online food delivery through innovative technology. They are seeking a Technical Program Manager to lead the Data Quality program, collaborating with various teams to ensure reliable data governance and eliminate customer-facing data errors.
Responsibilities:
• Own and drive complex, cross-functional technical programs from concept to launch, bringing clarity to ambiguous problem spaces.
• Steer program direction by proactively identifying risks and dependencies, driving alignment through strong stakeholder relationships.
• Drive the Data Quality program end-to-end, aligning initiatives across engineering, data, and product toward strategic goals.
• Lead the Data Governance Council (DGC), driving policy decisions on certification, contract standards, and metric ownership.
• Guide key workstreams including data contracts, pipeline observability, testing, lineage tracking, and freshness SLA compliance.
• Facilitate program OKRs, roadmaps, and execution plans while ensuring delivery through prioritization, dependency tracking, and blocker resolution.
• Champion data quality across the organization by enforcing metric definitions, SLAs, and clear ownership standards.
Qualifications:
Required:
• A Bachelor’s degree in a related field is required
• 3+ years experience as a technical program manager or related discipline
• Proven track record of delivering complex technical programs in a matrixed organization
• Strong experience with data-related programs centered around quality, governance, or platform infrastructure
• Ability to influence outcomes across teams without direct authority through trust, data, and clear communication
• Technical fluency with data systems (comfortable reading code, writing SQL, understanding pipeline architecture)
• Comfort with ambiguity, shifting priorities, and high-pressure environments
Company:
All-in-one Restaurant Operating System. Founded in 2020, the company is headquartered in Los Angeles, US, , with a team of 501-1000 employees. The company is currently Late Stage.