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Director Surplus Lines Insurance Jobs in Delaware

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Director Surplus Lines Insurance information

What is a director surplus lines insurance?

Director Surplus Lines Insurance jobs involve overseeing the operations and compliance of surplus lines insurance within an organization. Surplus lines insurance covers risks that are not available through standard insurance markets, often requiring specialized knowledge of regulations and market practices. Directors in this field manage relationships with brokers, ensure adherence to state and federal laws, and develop strategies to expand surplus lines business. They also supervise staff, handle reporting requirements, and work to mitigate risks associated with non-admitted insurance products.

What skills and qualifications are needed to thrive as a director surplus lines insurance?

To thrive as a Director of Surplus Lines Insurance, you need in-depth knowledge of surplus lines insurance markets, regulatory compliance, and risk assessment, typically backed by a bachelor’s degree in business, finance, or a related field and relevant insurance licenses. Familiarity with industry-standard software like policy administration systems, compliance tools, and advanced analytics platforms is essential. Strong leadership, negotiation, and strategic communication skills set top performers apart in this position. These competencies are crucial for ensuring regulatory adherence, effective team management, and profitably navigating the complexities of non-standard insurance markets.

What are common challenges faced by a director surplus lines insurance, and how can they be addressed?

A Director of Surplus Lines Insurance often navigates complex regulatory environments across multiple jurisdictions, as surplus lines are subject to varying state laws and compliance requirements. Balancing the need for innovative product offerings while ensuring adherence to these regulations can be challenging. Building strong relationships with underwriters, brokers, and regulatory bodies is crucial, as is staying current with legislative changes. Directors often address these challenges by developing robust compliance frameworks and investing in ongoing staff training to ensure the team remains agile and informed.

What is the difference between Director Surplus Lines Insurance vs Surplus Lines Underwriter?

AspectDirector Surplus Lines InsuranceSurplus Lines Underwriter
CredentialsTypically requires insurance licenses, industry experience, and sometimes advanced degreesRequires insurance licenses, underwriting certifications, and industry experience
Work EnvironmentLeadership role overseeing teams, strategic planning, and policy developmentAnalyzes risks, evaluates policies, and underwrites surplus lines insurance
Employer & Industry UsageUsed in insurance companies, brokers, and agencies focusing on surplus linesCommonly employed within insurance companies and brokers specializing in surplus lines

The main difference is that the Director Surplus Lines Insurance focuses on leadership, strategy, and oversight, while the Surplus Lines Underwriter concentrates on risk assessment and policy underwriting. Both roles require industry knowledge and licensing, but the director has a broader managerial scope.

What are popular job titles related to Director Surplus Lines Insurance jobs in Delaware?

For Director Surplus Lines Insurance jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Director Surplus Lines Insurance jobs in Delaware look for?

The top searched job categories for Director Surplus Lines Insurance jobs in Delaware are:

What cities in Delaware are hiring for Director Surplus Lines Insurance jobs?

Cities in Delaware with the most Director Surplus Lines Insurance job openings:

Director Surplus Lines Insurance jobs near you

Senior Account Associate- Commercial Insurance

Insurance Office of America

Newark, DE • On-site

Full-time

Medical, Retirement

Re-posted 28 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

57th of 315 rated insurance

Job description

Description

Job Description:

Title: Senior Account Associate - Commercial Lines 
Work Mode: Remote/ Eastern and Central Time Zones Only | Location/Supporting: Longwood, FL | Book Focus: General  
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 

 
About the Role: Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs. 

 
Key Responsibilities: 

  • Team Leadership: Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate. 

  • Policy Management: Track policy expirations for existing clients, ensuring renewals are processed accurately and on time. 

  • Task Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. 

  • New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. 

  • Contract Review: Assist in reviewing contracts to ensure proper coverages are included. 

  • Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. 

  • System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. 

  • Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. 

  • Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. 

  • Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. 

  • Policy Compliance: Stay updated on company policies and procedures. 

  • Continuous Improvement: Seek and adopt best practices to improve individual and team performance. 

  • Champion IOA Values: Demonstrate integrity and leadership. 

Ideal Candidate Qualifications: 

  • 3+ years of customer service experience in the insurance industry 

  • Thorough knowledge of insurance brokerage and client needs 

  • Required active licensing, professional designation (CISR) preferred 

  • Strong analytical, problem-solving, and decision-making skills 

  • Exceptional customer service, communication, multitasking, and organizational skills 

  • Proficiency in MS Office (Outlook, Word, Excel) 

  • High School Diploma (or equivalent) 

 
What We Offer: 

  • Competitive salaries and bonus potential 

  • Company-paid health insurance 

  • Paid holidays, vacations, and sick time 

  • 401K with employer match 

  • Professional growth and career progression opportunities 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is 55-75K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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