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Director Student Support Service Jobs (NOW HIRING)

Ransom Everglades

Student Support Services Assistant

Miami, FL · On-site

$14.50 - $18.50/hr

Student Support Services Assistant - Part-Time Reporting to the Student Support Services Supervisor ... Enter and update approved accommodations following Director review * Maintain master accommodation ...

Louisiana Workforce Commission

Coaching services at LSU have been historically misunderstood and underutilized. As a result ... Direct Student Support - 30% Coaches and supports student individually on wellness matters and ...

Louisiana State University

Coaching services at LSU have been historically misunderstood and underutilized. As a result ... Direct Student Support - 30% Coaches and supports student individually on wellness matters and ...

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Director Student Support Service information

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$26.5K

$83.5K

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How much do director student support service jobs pay per year?

As of Sep 11, 2026, the average yearly pay for director student support service in the United States is $83,534.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $99,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Student Support Service vs Student Counselor?

AspectDirector Student Support ServiceStudent Counselor
Required CredentialsBachelor's or Master's degree in education, counseling, or related field; leadership experienceMaster's degree in counseling, psychology, or social work; licensure or certification often required
Work EnvironmentAdministrative offices, school or university settings, overseeing support programsOne-on-one or group counseling sessions within schools or colleges
Employer & Industry UsageEducational institutions, universities, collegesSchools, colleges, universities, mental health clinics

The main difference is that the Director Student Support Service manages and oversees student support programs and staff, focusing on administration and program development. In contrast, a Student Counselor provides direct counseling services to students, addressing individual mental health and academic concerns.

What cities are hiring for Director Student Support Service jobs?

Cities with the most Director Student Support Service job openings:

What are popular job titles related to Director Student Support Service jobs?

For Director Student Support Service jobs, the most frequently searched job titles are:

Infographic showing various Director Student Support Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $83,534 per year, or $40.2 per hour.

Director Student Support Services

Frankfort, KY • On-site

Kentucky State University
Colleges, Universities, and Professional Schools • 201 - 500 employees
Learn more about Kentucky State Universityexternal

Other

Re-posted 6 days ago

Key responsibilities

  • Provides leadership and oversight for the TRIO Student Support Services Program, including managing program operations and staff supervision.

  • Ensures compliance with federal regulations, grant requirements, and institutional policies through reporting, monitoring, and evaluation activities.

  • Develops and implements student success strategies, including academic support, mentoring, and interventions, to improve retention, persistence, and graduation outcomes.

Job description

TITLE: Director, Student Support Services

DEPARTMENT: Student Support Services

REPORTS TO: Dean of Students

CLASSIFICATION: Staff-12 months

EFFECTIVE DATE: TBD

STANDARD WORK HOURS: 37.5 hours per week

LOCATION: On-Site Main Campus

EMPLOYMENT STATUS: Full-Time 

EMPLOYMENT CLASSIFICATION: Exempt


JOB SUMMARY: 

Under the general direction of the Dean of Students, the Director of Student Support Services provides leadership, oversight, and administrative direction for the federally funded TRIO Student Support Services (SSS) Program. The position is responsible for ensuring compliance with U.S. Department of Education regulations, grant requirements, and institutional policies while advancing student retention, persistence, and graduation outcomes for program participants.


The Director manages program operations, staff supervision, reporting requirements, participant services, and strategic initiatives designed to support low-income, first-generation college students and students with disabilities. This position exercises independent judgment in program administration, compliance reporting, resource allocation, and student success strategies. This role requires a regular, reliable, and consistent on-campus presence to effectively perform leadership, compliance, and student support responsibilities and is not suitable for remote work except as approved in accordance with University policy.


ESSENTIAL JOB FUNCTIONS:

  • Serves as the primary point of contact for the U.S. Department of Education Program Officer and other federal, state, and institutional stakeholders regarding TRIO Student Support Services compliance and reporting.
  • Leads the preparation, submission, and ongoing management of the Annual Performance Report (APR) and all required federal, monthly, quarterly, and annual reporting requirements.
  • Ensures program compliance with all applicable federal regulations, grant requirements, and University policies governing TRIO Student Support Services.
  • Establishes, monitors, and evaluates program goals, objectives, and performance outcomes to ensure successful achievement of grant-funded deliverables.
  • Provides leadership, supervision, training, and evaluation of program staff, graduate assistants, and student employees.
  • Conducts annual performance evaluations for all program personnel and supports professional development activities.
  • Develops and implements student success strategies designed to increase retention, persistence, academic achievement, and graduation rates among program participants.
  • Oversees participant eligibility certification and ensures compliance with federal TRIO eligibility requirements.
  • Leads onboarding processes for program participants and ensures accurate documentation and recordkeeping.
  • Develops and implements academic support, mentoring, coaching, and intervention strategies for program participants.
  • Coordinates partnerships with campus departments and external agencies to support holistic student development and success.
  • Monitors student progress and provides targeted interventions for students requiring additional academic or personal support.
  • Develops outreach, recruitment, and communication strategies to increase program awareness and participation.
  • Identifies and pursues external funding opportunities to support and expand program services when appropriate.
  • Maintains accurate program records, databases, and reporting systems in compliance with federal and institutional requirements.
  • Analyzes program data and prepares reports to evaluate effectiveness and identify areas for improvement.
  • Represents the TRIO SSS Program at conferences, trainings, and professional development events to ensure compliance and continuous improvement.
  • Maintains a regular, reliable, and consistent on-campus presence to effectively perform the essential functions of the position.
  • Performs other duties as assigned.

 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Knowledge of TRIO Student Support Services regulations, U.S. Department of Education compliance requirements, and federal grant management practices.
  • Knowledge of student development theory, retention strategies, and academic support programming.
  • Knowledge of issues affecting low-income, first-generation college students, and students with disabilities.
  • Strong understanding of data collection, reporting, and program evaluation in federally funded programs.
  • Strong leadership, organizational, and program management skills.
  • Ability to supervise, train, and evaluate professional and support staff.
  • Strong communication, interpersonal, and relationship-building skills.
  • Ability to manage multiple priorities, deadlines, and compliance requirements.
  • Ability to analyze program data and use findings to improve student outcomes.
  • Ability to work effectively with diverse student populations, faculty, staff, and external stakeholders.
  • Proficiency with database systems, Microsoft Office applications, and reporting tools.
  • Ability to maintain confidentiality and exercise sound professional judgment.

 

 

SUPERVISORY RESPONSIBILITY: 

  • This position has direct supervisory responsibility for program staff and student employees. 


 

OTHER DUTIES: 

  • Performs related duties as assigned.



QUALIFICATIONS: 

  • Master’s degree from an accredited institution in Education, Counseling, Student Affairs, Higher Education Administration, or a related field is required.
  • Minimum of three (3) years of progressively responsible experience in higher education, student support services, academic advising, or federally funded program administration is required.
  • Experience with TRIO programs or similar federally funded student success initiatives is strongly preferred.



Licensing and Certifications: NA


 

WORKING CONDITIONS:

  • Work is performed primarily in a professional office environment with frequent interaction with students, faculty, staff, and external stakeholders.
  • Occasional evening or weekend work may be required to support student programming, reporting deadlines, or institutional events.
  • Work requires regular use of computers and office equipment and may involve prolonged periods of sitting, standing, and walking during student programming activities.




Applicants must be authorized to work for any employer in the United States. At this time, Kentucky State University is unable to sponsor or take over sponsorship of an employment visa

Internal candidates are encouraged to apply.


KENTUCKY STATE UNIVERSITY is an Equal Opportunity Employer

The functions, qualifications, knowledge/skills, and physical requirements listed in this job description represent the essential duties of the job, which the incumbent must be able to perform either with or without reasonable accommodation. The Job Functions listed do not necessarily include all activities that the individual may perform.