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Director Straight Talk Customer Service Jobs (NOW HIRING)

Williams Volkswagen Inc

Service Advisor

Okemos, MI · On-site

$60K - $100K/yr

They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that ...

Williams Volkswagen Inc

Service Advisor

Lansing, MI · On-site

$60K - $100K/yr

They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that ...

Recruit Monitor

Customer Service Specialist

El Paso, TX

$15.50 - $20.25/hr

... even inquiries Talk to ideal concerns and listen closely definitely while documenting demanded ... Should have the ability to attach straight into net-- via hard cable (either straight to cable box ...

SmartRent

Director, Customer Service

Phoenix, AZ · On-site

The Director of Customer Service oversees the strategic and operational management of the Customer Service department, ensuring alignment with organizational objectives. This role is responsible for ...

SmartRent

Director, Customer Service

Phoenix, AZ · Hybrid

The Director of Customer Service oversees the strategic and operational management of the Customer Service department, ensuring alignment with organizational objectives. This role is responsible for ...

Reser's

Director, Customer Service

Beaverton, OR · On-site

Director- Customer Service FLSA Status: Exempt Location: Corporate Job Family: Customer Service Reports to: Vice President- Supply Chain Career Track/Level: M5 Job Summary: The Customer Service ...

MRINetwork Jobs

Director Customer Service

Chicago, IL · On-site

The Director, Customer Service is accountable for providing professional and ethical leadership on all issues relating to customer interactions; for managing and providing expertise and direction ...

ConMet

Director, Customer Service

Vancouver, WA · On-site

$148K - $255K/yr

ConMet is seeking an experienced, customer-focused Director of Customer Service to lead our customer service and warranty organizations. This strategic leadership role is responsible for improving ...

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Director Straight Talk Customer Service information

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$196.5K

How much do director straight talk customer service jobs pay per year?

As of Aug 21, 2026, the average yearly pay for director straight talk customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Straight Talk Customer Service vs Customer Service Manager?

AspectDirector Straight Talk Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; leadership experienceUsually requires a high school diploma or bachelor’s; customer service experience
Work EnvironmentOversees multiple teams, strategic planning, high-level decision makingManages daily customer service operations, team supervision
Industry UsageCommon in telecommunications, retail, and service sectorsWidely used across various industries including telecom, retail, and hospitality

The main difference is that the Director Straight Talk Customer Service focuses on strategic leadership and overseeing multiple teams, while the Customer Service Manager handles daily operations and team management. The director role involves higher-level planning and decision-making, often with broader responsibilities.

What does a director of Straight Talk customer service make?

A Director of Straight Talk Customer Service typically earns a salary ranging from $70,000 to $130,000 annually, depending on experience and location. They oversee customer service operations, manage teams, and implement strategies to improve customer satisfaction, often requiring leadership skills and industry knowledge.

What is the role of a director straight talk customer service?

A Director of Straight Talk Customer Service oversees the customer service department, develops strategies to improve customer satisfaction, manages staff, and ensures that service standards are met. They often analyze performance metrics, implement training programs, and coordinate with other departments to enhance the customer experience.

Who is the director of Straight Talk Customer Service?

The Director of Straight Talk Customer Service oversees the customer support team and ensures service quality. The specific individual in this role may vary and is typically listed on the company's official website or organizational chart.

What cities are hiring for Director Straight Talk Customer Service jobs?

Cities with the most Director Straight Talk Customer Service job openings:

What are the most commonly searched types of Straight Talk Customer Service jobs?

The most popular types of Straight Talk Customer Service jobs are:

What states have the most Director Straight Talk Customer Service jobs?

States with the most job openings for Director Straight Talk Customer Service jobs include:

Director Straight Talk Customer Service jobs near you

Release Customs Analyst

Livingston International

Laredo, TX

Full-time

Re-posted 7 days ago

Livingston International rating

7.7

Company rating: 7.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Release Customs Analyst 

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.  

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston. 

JOB SUMMARY

Reporting to the Manager, Service Delivery (Production Supervisor – in some US locations), this position is responsible for the timely processing, rating (some locations) and release of all client shipments (some 24/7 operations) in accordance with Livingston’s operating procedures and service standards, ensuring commitment time is met to earn the clients' complete satisfaction.

KEY DUTIES & RESPONSIBILITIES
  • Ensure accurate and timely processing of shipments which could include all modes of transportation.
  • Create customs entries through review, proper selection of client and client records, proper vendor and keyword selection, interpretation of documentation for all clients' shipments, in a one-step process for both high and low value shipments.   
  • Data entry of shipment information for release (NSC), rating and billing and ensuring that all mandatory fields are completed and accurate.
  • Ensure correct value for duty is reported based on invoice details and terms of sale. Establish correct value for duty and tariff treatment by selecting the correct keyword/HS code
  • Contact Release Import Analyst or the client service team as required for missing documentation, information or instructions necessary to release a shipment. 
  • Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).
  • Ensure that all LI,I SOP's, ESPs (Exceptions to Standard Procedures) and business rules are adhered to following special client instructions, notes and alerts. Identifies those that have become outdated or ineffective, making recommendations for change.   
  • Identify ESPs and SOPs to improve efficiencies to enhance client service and improve day to day Client Service team operations.
  • Research and respond to Call Center requests for information (ranges from BOL update to driver waiting) in a professional manner via phone or email in non-Air/Sea locations.
  • Prioritize and complete work in accordance with client and customs requirements as assigned by the Production Manager / Manager, Release Operations in compliance with Customs requirements Livingston standards.
  • Escalate two-step release requirements, authorization or release issue resolution to the Client Import Analyst, Release Import Analyst or Supervisor in the US or the Customs Specialist supporting Release Operations in Canada, for escalation authorization or issue resolution.
  • Update, approve and release information for billing as required. (Canada only)
  • When applicable, assist in billing and data entry (ASR – automated systems rating) where required.
  • Participate fully with other team members in the day-to-day operation of Release Operations.
  • Endeavor to utilize and take advantage of system automation tools that are available to support release processing.
  • Perform other related duties as assigned by management. 
  • Adhere to established policies and procedures.
KNOWLEDGE & SKILLS
  • Excellent oral and written communication and organizational skills
  • Client Service oriented -- interpersonal skills with internal/external clients and coworkers
  • Ability to handle large volumes and meet tight deadlines
  • Attention to detail; organization, completeness and accuracy
  • Good analytical skills with problem-solving ability
  • Ability to make decisions and recommendations within authorized limitations
  • Excellent time management skills
  • Ability to present a professional image.
  • Knowledge of Word and Excel software.
  • Office equipment/machinery used: Personal computer and common business machines/software
WORK EXPERIENCE – MINIMUM REQUIRED
No experience required
EDUCATION
Required: High School/GED or equivalent
Preferred: Associates Degree or post-secondary education
CERTIFICATIONS DESCRIPTION

Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained.

Successful completion of the CCS examination is a mandatory requirement for further advancement.

COMPETENCIES
Business Acumen and Straight Talk
Customer First Focus
Inclusion and Collaboration
Leading and Developing
Agility
Accountability

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.  

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is $16.50 - $25.48 USD. Actual compensation will be determined based on these factors and may vary accordingly. 

Diversity, Equity, and Inclusion at Livingston 

We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do.   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. 

Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.  

Job Type: Full Time 

Location: TX Laredo McPherson Blvd - US031  |  Hybrid Schedule  

Schedule:  Mon - Fri |  11:00 am - 8:00 pm CST + 1X per month Saturday Coverage

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