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Director Service Operations Jobs in Pawtucket, RI

TWO MEN AND A TRUCK®

Operations Manager

Warwick, RI

$50K - $60K/yr

We are looking for a self-directed operator who can step into a fast-paced environment, solve ... leadership * field service operations * blue-collar workforce management The right candidate ...

Lenze

Director, Operations (Manufacturing)

Uxbridge, MA · On-site

$172K - $212K/yr

Director, Operations Location : Uxbridge, MA Reporting To: Vice President, Operations On Target ... Partner with Engineering, Quality, Supply Chain, Sales, Finance, and Customer Service to achieve ...

Camping World

Fixed Operations Director

Berkley, MA

$95K - $145K/yr

As the Fixed Operations Director you will be responsible for delivering the highest level of ... Support and Manage the Service Manager(s) as part of the Fixed Operations team in the location

Jj

Director, Hospital Operations - Spine

Raynham, MA · On-site +1

Drive operational excellence initiatives that improve productivity, service levels, and overall ... directed to your accommodation resource. #LI-MK2 Required Skills: Preferred Skills: Business ...

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Showing results 1-20

All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Pawtucket, RI

Director Service Operations information

See Pawtucket, RI salary details

$33.1K

$104.8K

$174.7K

How much do director service operations jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director service operations in Pawtucket, RI is $104,782.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,500.00 and $131,900.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What job categories do people searching Director Service Operations jobs in Pawtucket, RI look for?

The top searched job categories for Director Service Operations jobs in Pawtucket, RI are:

What cities near Pawtucket, RI are hiring for Director Service Operations jobs?

Cities near Pawtucket, RI with the most Director Service Operations job openings:

Director Service Operations jobs near you

Lead Director, FP&A - Aetna Service Operations

CVS Health

Woonsocket, RI • On-site

$100K - $231K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,359 frontline employees who took The Breakroom Quiz

92nd of 113 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary:

The Aetna Service Operations Finance team is looking for a dynamic Lead Director who has strong business acumen, communication skills and will maximize collaboration to drive outcomes. They will take ownership and accountability of all day-to-day financial management of the Aetna Service Operations Claim, Plan Sponsor and Payment Integrity Centers of Excellence, including leading a team and being a valued member of the COE leadership teams.

More specifically, in this role, you will:

  • Oversee the financial execution and strategy for roughly half of the Service Operations organization. This includes managing a budget of $1.3 Billion, explaining monthly results and variances, owning the quarterly forecasting process, creating multi-year strategic plans, evaluating capital investment asks, and sizing/tracking productivity initiatives.
  • Create an organizational culture with sound financial and governance processes. This includes driving a strong connection between staffing models, expense budgets and the hiring process for the COE organizations.
  • Lead process improvements to streamline forecasting processes and oversee the creation of metric driven financial and expense reports to generate strategic insights for service leadership.
  • Collaborate and create strategic partnership with service leaders and influence financially viable strategies (supports multiple VPs)
  • Provide support for a variety of finance / business needs, including the development of monthly and quarterly reporting packages, budget presentations for senior leadership, and day-to-day ad-hoc analyses.

Required Qualifications:

  • Minimum of 10 years of relevant financial experience

  • Track record that shows the following abilities: developing strategic plans, working in a cross-matrix environment, adapting, and performing in an evolving environment

  • Management experience developing and training of staff

  • Proficiency with Hyperion/S4 Hana

  • Creating measurable objectives and key results (quarterly, annual, and long-range road map) to provide actionable insights

Preferred Qualifications:

  • Healthcare, managed care or financial services experience

  • Overall P&L management and leadership with budgets, forecasts, financial analysis, trends, projections, and analytics

  • Development of plans and identification of risks and opportunities

  • Willingness to travel up to 10% (including by plane)

Education:

Bachelor's Degree; equivalent years of related professional work experience may substitute

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00


This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/11/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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