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Director Service Operations Jobs in Barrington, RI

TWO MEN AND A TRUCK®

Operations Manager

Warwick, RI

$50K - $60K/yr

We are looking for a self-directed operator who can step into a fast-paced environment, solve ... leadership * field service operations * blue-collar workforce management The right candidate ...

Camping World

Fixed Operations Director

Berkley, MA

$95K - $145K/yr

As the Fixed Operations Director you will be responsible for delivering the highest level of ... Support and Manage the Service Manager(s) as part of the Fixed Operations team in the location

EnerSys

Director National Accounts

Adamsville, RI · On-site

$125K - $156K/yr

Job Purpose The Director of National Accounts is responsible for developing and leading national sales and service operations to meet or exceed assigned revenue, bookings, and profitability goals.

Jj

Director, Hospital Operations - Spine

Raynham, MA · On-site +1

Drive operational excellence initiatives that improve productivity, service levels, and overall ... directed to your accommodation resource. #LI-MK2 Required Skills: Preferred Skills: Business ...

DaVita

Regional Operations Director (ROD)

Bristol, RI · On-site

As a Regional Operations Director (ROD), you'll provide strategic and tactical leadership, counsel ... Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun.

Burke Plumbing and Heating

Service Manager

Norton, MA · On-site

Job Summary: The Service Operations Manager leads all HVAC, plumbing, and electrical field ... Direct day-to-day HVAC * Plumbing and electrical field operations * Develop, implement, and enforce ...

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Director Service Operations information

See Barrington, RI salary details

$33.8K

$107.1K

$178.6K

How much do director service operations jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director service operations in Barrington, RI is $107,114.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,100.00 and $134,800.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What job categories do people searching Director Service Operations jobs in Barrington, RI look for?

The top searched job categories for Director Service Operations jobs in Barrington, RI are:

What cities near Barrington, RI are hiring for Director Service Operations jobs?

Cities near Barrington, RI with the most Director Service Operations job openings:

Director Service Operations jobs near you

Regional Director of Service

Cranston, RI • On-site

Thielsch Engineering
Clean Energy Semiconductors Manufacturing • 51 - 200 employees
Learn more about Thielsch Engineeringexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

The Regional Director of Service is responsible for overseeing all service operations across multiple HVAC business units within the Southeastern Massachusetts and Rhode Island regions. This role drives consistency, operational efficiency, safety, technician performance, and customer satisfaction by standardizing service processes, improving productivity, and supporting local service teams. The Regional Service Manager partners closely with Installation Managers, Sales, Dispatch, and Operations leadership to ensure profitable, high-quality service delivery and long-term customer retention.
Essential Duties & Responsibilities include, but are not limited to:
  • Oversee day-to-day service operations across multiple branches, ensuring alignment with company standards and performance expectations
  • Drive consistency in service processes, dispatching, documentation, and customer experience across all business units
  • Establish and enforce field service best practices, SOPs, and safety protocols
  • Monitor and improve key performance indicators (KPIs) including technician productivity, average ticket value, maintenance agreement growth, first-time fix rate, callback rates, and gross margin
  • Partner with ServiceTitan and operations teams to ensure accurate scheduling, invoicing, technician tracking, and service closeout processes
  • Review service performance metrics, labor utilization, and operational reporting to identify risks and implement corrective actions
  • Collaborate with Sales and Customer Service teams to support lead generation, customer retention, and service agreement growth
  • Support workforce planning, including headcount forecasting, technician allocation, on-call scheduling, and subcontractor utilization
  • Lead regular operational reviews with branch leadership to track performance and drive accountability
  • Ensure compliance with all company safety standards, licensing requirements, and regional code regulations
  • Standardize inventory management, truck stock processes, and parts procurement to reduce delays and improve efficiency
  • Identify opportunities for continuous improvement, including process optimization, technology adoption, and workflow enhancements

Leadership & Team Development
  • Provide direct leadership and guidance to Service Managers, Dispatch teams, and field technicians across multiple locations
  • Coach and develop service leaders to improve technical skills, leadership capability, sales performance, and operational discipline
  • Support hiring, onboarding, training, and performance management of service personnel
  • Promote a culture of accountability, safety, customer service, and high performance across all teams
  • Partner with apprenticeship and training programs to ensure proper development and supervision of junior technicians

Financial & Operational Oversight
  • Own regional service P&L performance, including revenue, gross margin, labor efficiency, and maintenance agreement growth
  • Ensure accurate service reporting, forecasting, invoicing, and revenue recognition practices
  • Identify and address inefficiencies, excessive callbacks, warranty exposure, and operational cost overruns
  • Support pricing strategy, service agreement structure, and labor rate alignment in partnership with leadership
  • Monitor fleet utilization, overtime trends, and operational expenses to improve profitability

Customer & Stakeholder Management
  • Ensure high levels of customer satisfaction through responsive communication, quality service delivery, and timely issue resolution
  • Act as an escalation point for complex customer concerns or operational issues
  • Coordinate with internal stakeholders (Installation, Controls, Engineering, Sales, and Customer Service teams) to deliver integrated solutions
  • Support strategic customer relationships and key accounts across the region

Required Education and Experience:
  • 7+ years of experience in HVAC service operations, with multi-site or supervisory responsibility preferred
  • Proven experience managing commercial and/or residential HVAC service teams
  • Strong understanding of service operations, technician productivity, maintenance agreements, and operational KPIs
  • Experience with ServiceTitan or similar field service management systems strongly preferred
  • Proficiency in Microsoft Office, particularly Excel, Outlook, and Teams
  • Working knowledge of regional codes, licensing, and compliance requirements
  • Demonstrated leadership ability in managing distributed teams across multiple locations
  • Strong organizational, communication, customer service, and problem-solving skills

Work Environment, Position Type and Expected Hours:
This job operates in a professional field environment with a mix of local travel and office time. In addition to occasionally traveling to field work sites, will also be exposed to varied indoor and outdoor environments. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. It is a full-time 40+ hour position. Days and hours of work may vary but are typically Monday through Friday 8:00 AM to 5:00 PM, with periodic travel required throughout the Northeast US. This position will be based at our corporate office in Cranston, RI.
Physical Demands:
  • Ability to lift up to 40 lbs.
  • Ability to conduct site inspections in varied conditions.
  • Ability to travel to job sites and field locations.
  • Reading, typing and computer input.
  • Clarity of vision at both over 20 feet and under 20 inches
  • Able to judge depth, have a good field of vision, and identify and distinguish colors.

Compensation and Benefits:
  • Health care benefits through United HealthCare.
  • Delta Dental and Vision Service Plan.
  • Paid time off and holidays.
  • Employer-matching 401(k) retirement plan.
  • Employer-paid Employee Stock Ownership Plan (ESOP).
  • Employer-paid life and AD&D insurance; access to short and long-term disability insurance.
  • Tuition reimbursement.

Who We Are
RISE Group Inc. is an employee-owned, professional engineering firm that provides a complete range of consulting, design, and energy services to customers throughout the United States and internationally. Our multi-disciplined engineering and technical staff specialize in failure analysis, engineering design, process optimization, and condition assessment. Our work demonstrates how creative collaboration can produce outstanding results for our clients and our communities.
Our Culture
At RISE, our customers come from all walks of life -- and so do our employees! We hire amazing people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We can confidently state that we are successful as a direct result of our diversity.
From day one and throughout your career with us, you'll find a workplace culture with expansive personal & professional development opportunities, cutting edge technology, a place where relationships are valued, and work/life balance is always a priority.
We are committed to diversity, equity, and inclusion (DEI) within our workplace and in our communities. It is our policy to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.
RISE Group, Inc. is an E-Verify participant and will conduct background investigations and pre-employment screening of candidates for employment Pre-employment activities will be conducted on qualified applicants after acceptance of a job offer.
RISE Group, Inc. is an employee-owned company and an equal opportunity/affirmative action employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, veteran status, disability, or any other classification protected by law.

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