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Director Service Operations Jobs in Draper, UT (NOW HIRING)

The Salvation Army

Service Center Director

Provo, UT

$60K/yr

Service Center Director FLSA Status : Full Time - exempt Reports to: Divisional EDS/SE Director ... Oversee all operations of the Service Center, including daily business functions of the office. It ...

Salvation Army

Service Center Director

Provo, UT · On-site

$60K/yr

Service Center Director FLSA Status : Full Time - exempt Reports to: Divisional EDS/SE Director ... Oversee all operations of the Service Center, including daily business functions of the office. It ...

Weave

Director of Payments Operations

Lehi, UT · On-site

The Director of Payments Operations at Weave plays a pivotal role in continuing to drive the ... services, while ensuring the supporting operational workflows, controls, and processes are ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Draper, UT

Director Service Operations information

See Draper, UT salary details

$31.8K

$100.7K

$167.8K

How much do director service operations jobs pay per year?

As of Jul 15, 2026, the average yearly pay for director service operations in Draper, UT is $100,664.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,600.00 and $126,700.00 per year, depending on experience, location, and employer.

Who is higher, COO or director of operations?

In most organizations, the Chief Operating Officer (COO) is higher than the Director of Operations. The COO typically oversees multiple departments and reports directly to the CEO, while the Director of Operations manages daily operational activities within a specific area or division. The Director of Operations usually reports to the COO or another senior executive.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a Director of Service Operations, and why are they important?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a Director of Service Operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What is the role of director operations?

A Director of Service Operations oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They develop strategies, manage teams, and coordinate resources to meet operational goals, often utilizing tools like performance metrics and process improvement methodologies.

What does a director of service operations do?

A director of service operations oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They develop strategies, manage teams, monitor performance metrics, and coordinate resources to meet organizational goals.

What are some common challenges faced by a Director of Service Operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

Is a director of operations a high position?

A director of operations is a senior leadership role responsible for overseeing daily business functions, strategic planning, and operational efficiency. It is considered a high-level position often reporting to executive management and requiring extensive experience and leadership skills.
What job categories do people searching Director Service Operations jobs in Draper, UT look for? The top searched job categories for Director Service Operations jobs in Draper, UT are:
What cities near Draper, UT are hiring for Director Service Operations jobs? Cities near Draper, UT with the most Director Service Operations job openings:
Director Service Operations jobs near you
Senior Director IT Operations & Service

Senior Director IT Operations & Service

Dyno Nobel

Salt Lake City, UT • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 5 days ago

Dyno Nobel rating

7.5

Company rating: 7.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Job Brief
Oversee and enhance all IT operations, ensure seamless IT service management, and streamline operational efficiency.
Who We Are
Dyno Nobel is a global leader in commercial explosives, manufacturing and blasting technology, delivering innovative solutions to the mining, quarry, construction, and seismic industries. With a legacy of safety, performance, and technical excellence, Dyno Nobel is known for pushing the boundaries of what's possible in commercial explosives-helping customers optimize operations, improve productivity, and reduce environmental impact. Backed by a team of dedicated professionals and a commitment to continuous improvement, Dyno Nobel sets the standard for reliable and responsible blasting manufacturing and services worldwide.
What You'll Do
As the Senior Director of IT Operations and Service, you will oversee and enhance all IT operations, ensure seamless IT service management, and streamline operational efficiency. Other duties include:
  • Accountable for end-to-end management of global IT services, whether delivered internally or sourced externally including technical & Infrastructure management (SaaS, Integration, SAP Basis, Pathing)
  • Manage Service Delivery teams (service Desk, Field Engineering)
  • Provide a Service Integration and Management framework.
  • Tracking, managing, and optimizing the IT resources and infrastructure across physical locations.
  • End to end Platform and Applications Lifecycle Management. Managing the full life cycle of assets from acquisition, operation - (SAP, PC, 3rd party apps, Microsoft etc.) including operational change management (i.e. general upgrades, maintenance activities)
  • Data Network Management (all routing, firewall, logical networking components)
  • Accountable for managing the 'non-strategic' vendors and their governance.
  • Defining and meeting the requirements of SLAs
  • Technology Service Management - Managing the provision of technology-based services to meet defined organizational needs
  • Asset Management - Managing the full life cycle of assets from acquisition, operation, maintenance to disposal
  • Platform and Application Management - Delivering management, technical and administrative services to support and maintain live applications
  • BAU vendor management - Managing and controlling the operation of formal contracts for the supply of products and services

What We're Looking For:
  • Bachelor's or Master's degree in Computer Science, IT, Engineering or a related field
  • 10+ years of experience in IT operations, service management or a related field, with substantial experience in leadership roles
  • Proven ability to manage IT services and operations across a global organization.
  • Deep understanding of ITIL framework, network operations, cloud computing, cybersecurity, system administration, disaster recovery, and data center management.
  • Knowledge of emerging technologies affecting IT operations is also crucial
  • Positive attitude, friendly demeanor, and a team player

What We Offer:
  • Paid vacation + 12 paid holidays + PTO days
  • Full health benefits including employer HSA contributions + dental plan with an orthodontic option, wellness coaching available
  • Matching 401K
  • Generous tuition reimbursement program
  • Generous paid parental leave
  • Friendly and supportive coworkers

Zero Harm for Everyone Everywhere
Value People - Respect, Recognize & Reward
Think Customer. Everyone. Every day
Treat the Business as our Own
Care for the Community & our Environment
Challenge & Improve the Status Quo
Deliver on our Promises
Dyno Nobel is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, protected veteran status, genetic information or any other characteristic protected by law.

What Dyno Nobel employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Dyno Nobel

Sourced by ZipRecruiter

Dyno Nobel is a global leader in the commercial explosives industry, and you can be a part of something big!

Industry

Coal, metals and minerals mining

Company size

1,001 - 5,000 Employees

Headquarters location

Salt Lake City, UT, US

Year founded

1865

Social media

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