Director Service Excellence Jobs in Delaware (NOW HIRING)

Director of Operations - ABA Centers of Delaware

Sewell, DE

Compensation: 70,000 - 80,000 a year 

*Final compensation will be determined by a candidate's experience, background and education

Who We Are 

We are the nation's fastest-growing provider of autism care, delivering high-quality Applied Behavior Analysis (ABA) therapy across a rapidly expanding footprint. Since our founding in 2020, we've scaled from a single clinic to nearly 70 operating areas in more than a dozen states, supported by a high-performance corporate infrastructure and data-driven decision-making.

Recognized as the #5 fastest-growing private company in America by Inc. magazine, ABA Centers of America is a self-funded, founder-led organization-a rarity in today's healthcare landscape. We've achieved this growth without private equity, relying instead on operational discipline, smart capital allocation, and a relentless focus on outcomes.

Our corporate team plays a mission-critical role in this success-developing scalable systems, managing risk, and driving the analytics that power our growth. If you're a strategic thinker who thrives in a fast-paced, purpose-driven environment, we offer a unique opportunity to help shape the future of autism care-while building on a legacy of operational excellence.

Our Origin Story 

ABA Centers of America was founded by a father whose personal journey navigating autism care for his daughter revealed deep gaps in access, consistency, and quality across the system. Determined to disrupt the status quo in the autism care field and eliminate the unacceptably long wait lists for treatment, he built a company rooted in compassion, clinical excellence, and a relentless commitment to care that makes a difference.

Recognition & Awards 

Our commitment to operational excellence, ethical leadership, and transformative care has earned our company and leadership national recognition from trusted sources, including: 

• Inc. 5000 -5th Fastest-Growing Private Company in America
• Financial Times - #1 on "The Americas' Fastest Growing Companies"
• EY Entrepreneur Of The Year U.S. Overall
• South Florida Business Journal's Top 100 Companies
• Florida Trend Magazine's 500 Most Influential Business Leaders
• Inc. Best in Business, Health Services

Leadership Opportunity

Are you an experienced business leader with expertise in financial performance? Are you eager to put your skills to work in a stable, growing company where your voice will be heard? You belong with us!

 The Director of Operations is responsible for ensuring that the daily activities of a clinic run smoothly, including monitoring and correcting processes that allow the clinic and our company to run efficiently.
What You'll Do

• Provide day-to-day leadership and management to the organization that mirrors the adopted mission and core values of the company. Bottom line: Build a sustainable company.  
• Collaborate with leadership on the development, communication and implementation of effective growth strategies and processes.   
• Motivate and lead a high-performance operations team.  
• Act as lead "client-care officer" through direct contact with every client and stakeholder. 
• Responsible for ensuring proper training to subordinates.  
• Ensures adherence to the timely documentation process.   
• Work with leadership to ensure compliance with accrediting and licensing bodies. 
• Work alongside management to ensure company finances are in order, including approval of all department expenses. This includes ensuring that all departments remain within their allocated quarterly and annual budget.  
• Oversee and manage the safety of employees and clients. 
• Conduct tours of the facility, as needed. 
• Stay in communication with referral sources and families.  
• Collaborate with leadership on compliance and quality assurance projects. 
• To be available to work on weekends, nights, and holidays. Must be available to work overtime when needed.  
• Maintain weekly, monthly, and quarterly reports that will be submitted upon request.  
• Complete all company trainings within 3 months of hire date. For a list, see your direct supervisor or visit the electronic onboarding portal. 
• Must follow all defined company policies outlined in the Employee Handbook. 
• Works with clinical team to facilitate crisis intervention. 
• Collaborate with leadership and support staff to ensure adherence to medication policy and procedure. 
• Responsible for mitigating missed services. 

Requirements

• Bachelor's Degree or higher strongly preferred.  
• 5+ years of experience in the Behavioral Health Industry preferred 
• Knowledge of Accounting and Finance. 
• Knowledge of EMR/EHR and proper documentation. 
• Strong planning skills.  
• Leadership Experience.  
• Strong people and communication skills.   
• Ability to communicate with various departments.  

Benefits

Outstanding Benefits 

21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match. 

ABA Centers of America is an Equal Opportunity Employer and is committed to building an inclusive workplace free from discrimination. We make employment decisions based on qualifications, merit, and business needs, and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

ABA Centers participates in the U.S. Department of Homeland Security E-Verify program.

We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the hiring process and employment. If you require assistance or accommodation, please let us know.