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Director Service Excellence Jobs in Delaware (NOW HIRING)

Albireo Energy

Payroll Specialist

New Castle, DE · On-site

$22.75 - $31/hr

... service excellence. * Review and enter employee payroll changes, including exemptions, benefits ... taxes, direct deposits, 401(k) contributions, Health Savings Account, and wage assignments.

Complete Care Careers

Director of Nursing (DON)

Dover, DE · On-site

$130K/yr

... clinical services. As Director of Nursing, you will play a key role in fostering a culture of clinical excellence, accountability, teamwork, and resident-centered care while ensuring regulatory ...

ICBD

Director of Operations

New Castle, DE · On-site

Recognition & Awards Our commitment to operational excellence, ethical leadership, and ... Inc. Best in Business, Health Services Leadership Opportunity Are you an experienced business ...

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All JobsService Excellence JobsDirector Service Excellence JobsDirector Service Excellence Jobs in Delaware

Director Service Excellence information

See Delaware salary details

$35K

$92.2K

$175.2K

How much do director service excellence jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director service excellence in Delaware is $92,152.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $110,100.00 per year, depending on experience, location, and employer.

What does a director of service excellence do?

A Director of Service Excellence is responsible for overseeing and enhancing the quality of customer service within an organization. They develop strategies, implement best practices, and monitor performance to ensure that service standards are met or exceeded. This role often involves training staff, analyzing customer feedback, and working across departments to create a culture focused on exceptional service. Their main goal is to improve customer satisfaction, loyalty, and the overall reputation of the company.

What are the key skills and qualifications needed to thrive as a director of service excellence?

To thrive as a Director of Service Excellence, you need a strong background in customer service management, operations improvement, and data analysis, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer satisfaction measurement tools, CRM systems, and service quality frameworks like Six Sigma or Lean is typical. Excellent leadership, communication, and problem-solving skills help drive a culture of continuous improvement and motivate cross-functional teams. These skills are crucial for ensuring exceptional service delivery, customer loyalty, and the achievement of organizational service goals.

How does a director of service excellence typically collaborate with other departments to drive organizational improvement?

A Director of Service Excellence works closely with various departments, such as operations, human resources, and quality assurance, to identify service gaps and implement best practices. This role often leads cross-functional teams, facilitates training sessions, and analyzes service-related data to recommend improvements. Collaboration is essential, as the Director must align service excellence initiatives with organizational goals and ensure cohesive efforts across all levels. Regular communication, joint problem-solving, and fostering a culture of continuous improvement are key aspects of the job.

What is the difference between Director Service Excellence vs Customer Service Manager?

AspectDirector Service ExcellenceCustomer Service Manager
ResponsibilitiesOversees company-wide service quality initiatives, develops strategies to improve customer experience, and leads multiple teams.Manages customer service teams, handles escalations, and ensures daily service standards are met.
Required CredentialsBachelor’s degree, experience in service quality, leadership skills, often certifications in customer experience or quality management.Bachelor’s degree, experience in customer service, leadership skills, sometimes certifications in customer service management.
Work EnvironmentCorporate offices, strategic planning, cross-department collaboration.Call centers, retail locations, or customer support centers.

The main difference is that the Director Service Excellence focuses on strategic, company-wide initiatives to enhance customer experience, while the Customer Service Manager handles daily operations and team management. Both roles require leadership and customer service expertise but differ in scope and level of responsibility.

What are popular job titles related to Director Service Excellence jobs in Delaware?

For Director Service Excellence jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Director Service Excellence jobs in Delaware look for?

The top searched job categories for Director Service Excellence jobs in Delaware are:

What cities in Delaware are hiring for Director Service Excellence jobs?

Cities in Delaware with the most Director Service Excellence job openings:

Director Service Excellence jobs near you
Infographic showing various Director Service Excellence job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $92,152 per year, or $44.3 per hour.

Ophthalmic Tech-Neurology

Nemours Children's Health

Wilmington, DE • On-site

$18.25 - $24.50/hr

Full-time

Re-posted 4 days ago

Nemours Children's Health rating

8.1

Company rating: 8.1 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

66th of 898 rated healthcare providers

Job description


Ophthalmology Technician - Nemours Children's Hospital, Delaware
Position Summary:
We are excited to announce a position opening for an ophthalmology technician in the Division of Neurology at Nemours Children's Health in Wilmington, DE.
We seek a technician to assist our neuro-ophthalmologist with patient care and perform auxiliary tests on patients as directed, with the paramount goal of providing service excellence. This includes performing the initial patient work-up before eye dilation and other physician-led portions of the visit, as well as performing ophthalmic imaging, such as OCT, fundus photography, visual field testing, fundus autofluorescence, and fluorescein angiogram. On-site training can be provided for specific tests.
Key Responsibilities:
  • Obtain patient history and perform initial patient assessment, as directed by the physician
  • Perform diagnostic procedures
  • Instill topical medications into the eye
  • Enter appropriate clinical information into EPIC, the electronic medical record
  • Assist the physician with the neuro-ophthalmologic examination
  • Educate patients and families, as directed by the physician
  • Approach all clinical interactions with a patient focused manner, demonstrating a strong customer service, service excellence orientation
  • Work closely with neuro-ophthalmology physician to facilitate patient flow and maintain efficiency
  • Maintain effective, team-based work relationships with physicians and other members of the heath care team in order to coordinate and facilitate the delivery of optimal patient care.

Additional Requirements:
  • High School Diploma
  • Two years of satisfactory, full-time work experience under ophthalmologic or optometric supervision; or graduation from an accredited program for Ophthalmic Technicians plus one year work experience.
  • JCAHPO certification at either the COA, COT, or COMT level preferred. Will provide on the job training if the applicant has experience in various capacities within the medical field. If trained, it is expected that the applicant sits for JCAT basic home study course within 3-9 months of employment; and test for COA Certification within 12 months of hire date. Failure to do so may result in termination of employment.
  • BLS from American Heart Association within 60 days of your start date.

About Us
Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.
Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.
Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.
Learn more at Nemours.org.

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About Nemours

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As one of the nation's leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics, primary care practices, and school-based health centers in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children - even those who may never enter our doors - through our world-changing research, education and advocacy efforts.

Industry

Health care and social assistance and hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Jacksonville, FL, US

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