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Director Service Desk Jobs in Rialto, CA (NOW HIRING)

Hofman Hospitality Group

Lucilles BBQ - Front Desk

Orange, CA · On-site

$15 - $20/hr

Providing guests with hospitality in a manner that achieves Company service standards and exceeds ... Performing other duties as directed KNOWLEDGE, SKILLS, AND ABILITIES * Excellent verbal and written ...

Hofman Hospitality Group

Lucilles BBQ - Front Desk

Chino, CA · On-site

$14.75 - $20/hr

Providing guests with hospitality in a manner that achieves Company service standards and exceeds ... Performing other duties as directed KNOWLEDGE, SKILLS, AND ABILITIES * Excellent verbal and written ...

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Director Service Desk information

See Rialto, CA salary details

$9

$36

$95

How much do director service desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for director service desk in Rialto, CA is $36.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.57 and $48.88 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a director service desk?

A Director Service Desk is responsible for overseeing the entire service desk operation within an organization. This includes managing staff, setting customer service standards, implementing best practices, and ensuring that IT support services meet business needs. They also analyze service desk performance, drive continuous improvement, and collaborate with other IT leaders to align support services with organizational goals. The director often communicates with upper management to report on metrics, budgets, and strategic initiatives.

What are the key skills and qualifications needed to thrive as a director service desk?

To thrive as a Director Service Desk, you need extensive experience in IT service management, strategic leadership, and a solid understanding of service desk operations, often backed by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow or Jira, and certifications such as ITIL or HDI are typically required. Exceptional communication, problem-solving, and team leadership skills help in managing diverse teams and driving continuous improvement. These competencies are essential for ensuring high-quality support, optimizing performance, and aligning IT services with organizational goals.

What are some common challenges faced by a director service desk, and how can they be addressed?

As a Director of Service Desk, you may encounter challenges such as managing high ticket volumes, maintaining consistent service quality, and motivating a diverse team. Balancing rapid response times with thorough issue resolution requires strong process optimization and the effective use of key performance indicators. Additionally, fostering collaboration across IT, operations, and customer service departments is crucial for resolving complex issues and driving continuous improvement. Proactive communication, regular training, and leveraging automation tools can help address these challenges effectively.

What is the difference between Director Service Desk vs Service Desk Manager?

AspectDirector Service DeskService Desk Manager
ResponsibilitiesOversees multiple service desk teams, strategic planning, and high-level policy developmentManages daily operations, team supervision, and service delivery
Required CredentialsBachelor's degree, ITIL certification, extensive experience in IT service managementBachelor's degree, ITIL certification, experience in service desk operations
Work EnvironmentSenior leadership setting, strategic meetings, cross-department collaborationOperational environment, team management, customer interaction

The main difference between a Director Service Desk and a Service Desk Manager lies in scope and strategic focus. The Director oversees multiple teams and sets long-term goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in IT service management, but the Director's role is more strategic and high-level.

What are the most commonly searched types of Service Desk jobs in Rialto, CA?

The most popular types of Service Desk jobs in Rialto, CA are:

What job categories do people searching Director Service Desk jobs in Rialto, CA look for?

The top searched job categories for Director Service Desk jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Director Service Desk jobs?

Cities near Rialto, CA with the most Director Service Desk job openings:

Director Service Desk jobs near you
Infographic showing various Director Service Desk job openings in Rialto, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $76,572 per year, or $36.8 per hour.

Customer Care & Front Desk Associate

Specialty Equipment Market Association

Diamond Bar, CA • On-site

$20 - $23/hr

Full-time

Re-posted yesterday

Job description

Description:

ORGANIZATION OVERVIEW:

The Specialty Equipment Market Association (SEMA) and Performance Racing Industry (PRI) together represent the heart of the automotive aftermarket and motorsports industries. United by a passion for cars, trucks, SUVs, and racing of every kind, these organizations support a vibrant global marketplace that spans performance parts, advanced racing technologies, restoration, restyling, and the full spectrum of specialty automotive innovation.


SEMA is a dynamic, business-minded nonprofit trade association made up of manufacturers, distributors, retailers, builders, publishers, race teams, and more—an industry ecosystem powering a nearly $53-billion-a-year retail market. Through industry-leading programs, advocacy, research, and world-class events—including the annual SEMA Show, one of the largest automotive trade shows in the world—SEMA helps its members grow, innovate, and succeed.


PRI extends this influence into the global racing marketplace. Since 1986, PRI has been the premier source of business intelligence, cutting-edge technology insights, and community connection for racing professionals. The annual PRI Trade Show in Indianapolis brings together over 1,000 exhibiting companies and thousands of racing stakeholders across every major discipline, supported by PRI’s industry-leading advocacy, media platforms, education programs, and year-round engagement.

Together, SEMA and PRI fuel the success of thousands of businesses, connect industry professionals worldwide, and preserve and grow the future of automotive performance and racing.


POSITION SUMMARY:

The Front Desk & Member Services Coordinator serves as the first point of contact for members, guests, exhibitors, and employees visiting or contacting SEMA. This role is responsible for creating a welcoming and professional experience while efficiently managing front desk operations, answering incoming calls, directing inquiries, supporting Customer Care operations, and assisting with administrative tasks.

The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment while maintaining exceptional professionalism and attention to detail.


KEY RESPONSIBILITIES:

Front Desk Operations:

  • Welcome visitors, members, vendors, and guests with professionalism and exceptional customer service.
  • Manage the front desk and reception area to ensure a positive first impression.
  • Answer and direct incoming phone calls to the appropriate departments.
  • Assist visitors with general information regarding SEMA services and events.
  • Coordinate visitor check-in procedures and maintain visitor logs.
  • Receive and distribute incoming mail and deliveries.
  • Maintain conference room schedules when applicable.
  • Monitor lobby appearance and ensure a clean, organized reception area.

Customer Service & Member Support:

  • Respond to basic member inquiries regarding membership, events, and general organization information.
  • Assist members with account lookups and routing complex requests to the appropriate department.
  • Create and assign customer service tickets within the CRM system.
  • Process basic administrative requests.
  • Support outbound customer communication initiatives when needed.
  • Provide exceptional customer service across phone, email, and in-person interactions.

Team Support:

  • Provide backup support for Customer Care Representatives during peak periods.
  • Assist with data entry and CRM updates.
  • Support cross-functional departments as needed.
  • Participate in departmental meetings and ongoing training.


Pay Range: $20 - $23 Hourly

Requirements:

REQUIRED QUALIFICATIONS:

  • High school diploma or equivalent.
  • 2+ years of customer service or receptionist experience.
  • Excellent verbal and written communication skills.
  • Professional phone etiquette.
  • Strong organizational and multitasking abilities.
  • Proficiency with Microsoft Office Suite.
  • Experience using CRM systems is preferred.
  • Ability to remain calm and professional in a fast-paced environment.

Preferred Qualifications:

  • Experience working in a membership association or nonprofit organization.
  • Experience with Salesforce, Nimble, NetForum, or similar CRM platforms.
  • Bilingual (English/Spanish) is a plus.
  • Previous administrative support experience.

This job description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills, relationships or working conditions associated with the position. While it is intended to be an accurate reflection of the job requirements,

management reserves the right to modify, add or remove duties and assign other duties as necessary.