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Director Service Desk Jobs in Rialto, CA (NOW HIRING)

Ciela Senior Living

Front Desk Assistant

Highland, CA · On-site

$22 - $23.50/hr

To maintain the front desk area with an attitude of customer service, and to help create a positive ... Administrative • Assists with projects and reports to support department directors as needed, and ...

iStaffing

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Jr. Recruiter/Front Desk

Riverside, CA · On-site

$19 - $20/hr

... customer service, and assisting with the hiring process. Key Responsibilities Front Desk ... Answer incoming calls and direct them to the appropriate department. * Respond to applicant ...

iStaffing

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Jr. Recruiter/Front Desk

Rialto, CA · On-site

$19 - $21/hr

... customer service, and assisting with the hiring process. Key Responsibilities Front Desk ... Answer incoming calls and direct them to the appropriate department. * Respond to applicant ...

D.A. Davidson

Computer Support Specialist

Claremont, CA · On-site

Qualifications: • Working knowledge of the Service Desk system, phone system, supporting business ... directed • Organized and detail oriented • Ability to work in a fast paced environment • ...

Lodging Dynamics

Front Desk Agent

Anaheim, CA · On-site

$20 - $21/hr

The Front Office Agent is responsible for providing consistent excellent service to guests/clients ... approval as directed by hotel policy. Verify rate and departure date. Confirm and modify ...

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Director Service Desk information

See Rialto, CA salary details

$9

$36

$95

How much do director service desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for director service desk in Rialto, CA is $36.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.57 and $48.88 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a director service desk?

A Director Service Desk is responsible for overseeing the entire service desk operation within an organization. This includes managing staff, setting customer service standards, implementing best practices, and ensuring that IT support services meet business needs. They also analyze service desk performance, drive continuous improvement, and collaborate with other IT leaders to align support services with organizational goals. The director often communicates with upper management to report on metrics, budgets, and strategic initiatives.

What are the key skills and qualifications needed to thrive as a director service desk?

To thrive as a Director Service Desk, you need extensive experience in IT service management, strategic leadership, and a solid understanding of service desk operations, often backed by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow or Jira, and certifications such as ITIL or HDI are typically required. Exceptional communication, problem-solving, and team leadership skills help in managing diverse teams and driving continuous improvement. These competencies are essential for ensuring high-quality support, optimizing performance, and aligning IT services with organizational goals.

What are some common challenges faced by a director service desk, and how can they be addressed?

As a Director of Service Desk, you may encounter challenges such as managing high ticket volumes, maintaining consistent service quality, and motivating a diverse team. Balancing rapid response times with thorough issue resolution requires strong process optimization and the effective use of key performance indicators. Additionally, fostering collaboration across IT, operations, and customer service departments is crucial for resolving complex issues and driving continuous improvement. Proactive communication, regular training, and leveraging automation tools can help address these challenges effectively.

What is the difference between Director Service Desk vs Service Desk Manager?

AspectDirector Service DeskService Desk Manager
ResponsibilitiesOversees multiple service desk teams, strategic planning, and high-level policy developmentManages daily operations, team supervision, and service delivery
Required CredentialsBachelor's degree, ITIL certification, extensive experience in IT service managementBachelor's degree, ITIL certification, experience in service desk operations
Work EnvironmentSenior leadership setting, strategic meetings, cross-department collaborationOperational environment, team management, customer interaction

The main difference between a Director Service Desk and a Service Desk Manager lies in scope and strategic focus. The Director oversees multiple teams and sets long-term goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in IT service management, but the Director's role is more strategic and high-level.

What are the most commonly searched types of Service Desk jobs in Rialto, CA?

The most popular types of Service Desk jobs in Rialto, CA are:

What are popular job titles related to Director Service Desk jobs in Rialto, CA?

For Director Service Desk jobs in Rialto, CA, the most frequently searched job titles are:

What job categories do people searching Director Service Desk jobs in Rialto, CA look for?

The top searched job categories for Director Service Desk jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Director Service Desk jobs?

Cities near Rialto, CA with the most Director Service Desk job openings:

Director Service Desk jobs near you
Infographic showing various Director Service Desk job openings in Rialto, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $76,572 per year, or $36.8 per hour.

Detail / Car Wash Associate Toyota

Toyota of Redlands

Redlands, CA • On-site

$16.90 - $19/hr

Full-time

Re-posted 15 days ago

Job description

Wash and dry customer, company, loaner and stock vehicles as directed by the Detail Supervisor and Dealership Management. Maintain a professional appearance. Maintain a courteous manner and helpful attitude. Keep showroom, lots, and property clean and organized.

Specific Responsibilities:

  • Wash and dry all vehicles in for service
  • Assist in arranging cars on lots
  • Clean and prep new vehicles
  • Clean service loaners as they are returned
  • Maintain lot cleanliness
  • Clean showroom cars
  • Install customer license plates
  • Move and park cars in service drive
  • Assist in shuttle of cars between lots for service/wholesale
  • Vehicle get ready at delivery
  • Maintain appropriate appearance
  • Must wear uniforms provided
  • Other shop and sales duties as directed by managers
  • Secure equipment and tools
  • Maintain appearance of rental/loners
  • Lock and secure cars on lot (put keys on board)
  • Complete nightly checklist
  • Must wear safety glasses/equipment as REQUIRED.
  • Perform all tasks (unrelated to above) as assigned by all staff
  • Report to Service Manager
  • Report to Sales Manager when service closed
  • Report to Service Desk and Service Manager when tasks above current
  • Above duties to be performed on demand
  • Use finger punch system to record timecardif deviation from scheduled shift is necessary advise management first prior to overtime.
  • Vehicles Driven Or Moved As Part Of The Job:
    • Moving new or used vehicles for customers.
    • New and used car repositioning on sales lots as required.
    • Other Driving as assigned
The Porter Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation of between $16.90 and $19.00.