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Director Service Desk Jobs in Iowa (NOW HIRING)

Arete Technologies, Inc.

Help Desk Support

Coralville, IA · On-site

$18.75 - $25.50/hr

... services and focusing on both the employers and employees. Description: Provide direct support ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...

CPP

Front Desk Receptionist (Part time)

West Des Moines, IA · On-site

$14.75 - $19/hr

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments ... This role is part of a team of directors who keep our guests' needs at the forefront of every ...

Arete Technologies, Inc.

Help Desk Support 3

Coralville, IA

$18.75 - $25.50/hr

... services and focusing on both the employers and employees. Provide direct support, consultation ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...

Life Time, Inc.

Intern-Personal Trainer

Urbandale, IA · On-site

... direct mentorship from top trainers and real-world experience in Personal Training Services ... Boothing, fitness floor engagement, front desk support, member reach outs, etc. Minimum Required ...

Life Time

Intern-Personal Trainer

Urbandale, IA · On-site

... direct mentorship from top trainers and real-world experience in Personal Training Services ... Boothing, fitness floor engagement, front desk support, member reach outs, etc. Minimum Required ...

Life Time

Intern-Personal Trainer

Des Moines, IA · On-site

... direct mentorship from top trainers and real-world experience in Personal Training Services ... Boothing, fitness floor engagement, front desk support, member reach outs, etc. Minimum Required ...

Wendling Quarries, Inc.

Front Desk Administrator

De Witt, IA · On-site

$12.75 - $17/hr

The Administrative Services Coordinator provides administrative, customer service, financial ... Provide assistance to the Director of Property Management for company-owned and leased properties ...

Arete Technologies, Inc.

Help Desk Support 3

Coralville, IA · On-site

$18.75 - $25.50/hr

... services and focusing on both the employers and employees. Description: Provide direct support ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...

360 IT Professionals

Help Desk Support 3

Coralville, IA · On-site

$18.75 - $25.50/hr

Our services are vast and we produce software and web products. We specialize in Mobile development ... Provide direct support, consultation, guidance and training to users and identify technical ...

360 IT Professionals

Help Desk Support 3

Coralville, IA · On-site

$18.75 - $25.50/hr

Our services are vast and we produce software and web products. We specialize in Mobile development ... Provide direct support, consultation, guidance and training to users and identify technical ...

360 IT Professionals

Help Desk Support 3

Coralville, IA · On-site

$18.75 - $25.50/hr

Our services are vast and we produce software and web products. We specialize in Mobile development ... Provide direct support, consultation, guidance and training to users and identify technical ...

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All JobsService Desk JobsDirector Service Desk JobsDirector Service Desk Jobs in Iowa

Director Service Desk information

See Iowa salary details

$8

$32

$85

How much do director service desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for director service desk in Iowa is $32.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.62 and $43.75 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a director service desk?

A Director Service Desk is responsible for overseeing the entire service desk operation within an organization. This includes managing staff, setting customer service standards, implementing best practices, and ensuring that IT support services meet business needs. They also analyze service desk performance, drive continuous improvement, and collaborate with other IT leaders to align support services with organizational goals. The director often communicates with upper management to report on metrics, budgets, and strategic initiatives.

What are the key skills and qualifications needed to thrive as a director service desk?

To thrive as a Director Service Desk, you need extensive experience in IT service management, strategic leadership, and a solid understanding of service desk operations, often backed by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow or Jira, and certifications such as ITIL or HDI are typically required. Exceptional communication, problem-solving, and team leadership skills help in managing diverse teams and driving continuous improvement. These competencies are essential for ensuring high-quality support, optimizing performance, and aligning IT services with organizational goals.

What are some common challenges faced by a director service desk, and how can they be addressed?

As a Director of Service Desk, you may encounter challenges such as managing high ticket volumes, maintaining consistent service quality, and motivating a diverse team. Balancing rapid response times with thorough issue resolution requires strong process optimization and the effective use of key performance indicators. Additionally, fostering collaboration across IT, operations, and customer service departments is crucial for resolving complex issues and driving continuous improvement. Proactive communication, regular training, and leveraging automation tools can help address these challenges effectively.

What is the difference between Director Service Desk vs Service Desk Manager?

AspectDirector Service DeskService Desk Manager
ResponsibilitiesOversees multiple service desk teams, strategic planning, and high-level policy developmentManages daily operations, team supervision, and service delivery
Required CredentialsBachelor's degree, ITIL certification, extensive experience in IT service managementBachelor's degree, ITIL certification, experience in service desk operations
Work EnvironmentSenior leadership setting, strategic meetings, cross-department collaborationOperational environment, team management, customer interaction

The main difference between a Director Service Desk and a Service Desk Manager lies in scope and strategic focus. The Director oversees multiple teams and sets long-term goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in IT service management, but the Director's role is more strategic and high-level.

What are the most commonly searched types of Service Desk jobs in Iowa?

The most popular types of Service Desk jobs in Iowa are:

What are popular job titles related to Director Service Desk jobs in Iowa?

For Director Service Desk jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Director Service Desk jobs in Iowa look for?

The top searched job categories for Director Service Desk jobs in Iowa are:

What cities in Iowa are hiring for Director Service Desk jobs?

Cities in Iowa with the most Director Service Desk job openings:

Director Service Desk jobs near you

Front Desk Receptionist

Iowa Orthopaedic Center PC

Des Moines, IA • On-site

$14 - $18/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 26 days ago

Key responsibilities

  • Open the reception area, monitor lobby activities, and take action as needed.

  • Greet visitors, determine their purpose, and direct them to appropriate personnel, while answering phones and assisting patients with check-in procedures.

  • Perform front office duties such as updating patient information, collecting co-pays, and assisting with insurance claim follow-up and billing tasks.

Job description

Front Desk Receptionist
Description
Iowa Orthopedic Center is actively seeking a Front Desk Receptionist or (Patient Experience Specialist) to support orthopedic imaging in Waukee . The role is responsible for operating an efficient front desk and providing excellent customer service. The patient specialist also performs secretarial and various general procedures associated with routine patient encounters. The patient specialist maintains a positive relationship with patients, family members, other visitors, as well as fellow employees.
  • Shift: M-F 8:30am-5pm

Must have daily reliable transportation.
Key Responsibilities:
  • Open the reception area in a timely manner and monitor lobby activities taking action as needed.
  • Welcome on-site visitors, determines nature of business and announce visitors to appropriate personnel.
  • Answer telephone, greet and direct patients, salespeople and visitors.
  • Enter and update information in HST and NextGen from documentation as required.
  • Assist with insurance claim follow up and billing tasks.
  • Check-In patients in by updating demographic and insurance information in computer, collecting co-pays and Account Balances
  • Be proficient in operation of office equipment and report malfunctions immediately to supervisor.
  • Always interact with co-workers, patients and visitors in a friendly, professional, courteous manner.
  • Perform front office duties efficiently and correctly.
  • Accept changes to the front desk procedure with an open mind and a positive attitude.
  • Provide a role model for customer service and excellent patient care.
  • Assist with other duties as assigned.
  • Must be able to regularly attend work.

Requirements
  • Prior face to face customer service experience and/or healthcare or health related field experience
  • Basic understanding of health insurance and medical billing
  • Prior experience in a medical office is preferred
  • Customer service and the desire to serve our patients and co-workers with a positive attitude.
  • Ability to add, subtract, multiply, and figure percentages on a calculator.
  • Respond to requests from other departments in a timely, positive and pleasant manner. Demonstrates the ability to make decisions, take appropriate action and follow tasks through to conclusion.
  • Recognize and analyze the implications of new situations and develop workable solutions in order to maintain productivity and morale.
  • Demonstrate willingness to accept new responsibilities.
  • Excellent communication skills

Why Choose Iowa Ortho?
At Iowa Ortho, we are guided by our IMPACT values, and we believe in fostering a culture that prioritizes both professional excellence and compassionate care:
  • Innovation that Drives Positive Outcomes (I)
  • Motivation for Exceptional Care (M)
  • Passion for Quality in Everything We Do (P)
  • Accountability Through Open and Honest Communication (A)
  • Commitment to Continued Growth (C)
  • Teamwork (T)

  • Competitive Benefit Package: Competitive pay, health, dental, paid time off, paid holidays, 401(k) with company match, profit-sharing, employee discounts and more.
  • Center of Excellence: Physician-owned orthopedic clinic and surgery center dedicated to providing exceptional medical care to the people of central Iowa. Discover why Iowa Ortho is a recognized center of excellence in orthopedic care.
  • Cutting-Edge Environment: Work in a state-of-the-art facility that embraces the latest advancements in medical technology.
  • Team Atmosphere: Join a collaborative team that supports one another and is committed to enhancing patient care.
  • Professional Growth: Opportunities for career advancement and continuous learning.

Join our team and be a part of our commitment to delivering gold-standard healthcare!
*Please note our first point of contact may be by email. Please check your spam folder, as unknown senders sometimes wind up in spam or junk.
Iowa Ortho is a privately held medical practice. Candidates who receive a conditional offer of employment at Iowa Ortho will be required to complete a criminal background check, education verification, reference checks, and an initial TB test.
Iowa Ortho is committed to a diverse and inclusive workplace. Iowa Ortho is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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