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Director Root Cause Analysis Jobs in Virginia (NOW HIRING)

NRECA

Director, Business Analysis

Arlington, VA · On-site

$191K - $236K/yr

The Director, Business Analysis leads a high-performing team of business analysts responsible for ... root cause analysis, and ensuring the implementation of corrective actions and continuous ...

New

Integral

Contact Center Quality Analyst Lead

Tysons, VA · On-site

$105K - $120K/yr

They should also have direct experience providing analysis for a service desk program. Given the ... Using data from the CRM system, audit results, and other sources; perform root cause analysis ...

CRI

Video Management Systems Engineer

Alexandria, VA · On-site

The Tier 3 Engineer owns root cause analysis, system optimization, and architectural improvements across distributed VMS infrastructure. Key Responsibilities Advanced Technical Support * Serve as ...

System One

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Business Intelligence Analyst

Vienna, VA · On-site

$70 - $80/hr

Produce actionable reports that show key performance indicators, identify areas of improvement in current operations, and display root cause analysis of digital performance or experience issues.

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All JobsRoot Cause Analysis JobsDirector Root Cause Analysis JobsDirector Root Cause Analysis Jobs in Virginia

Director Root Cause Analysis information

What is a director root cause analysis?

A Director of Root Cause Analysis is responsible for overseeing the investigation and resolution of systemic issues within an organization. Their primary duties include leading teams to identify the underlying causes of problems, developing corrective action plans, and ensuring that solutions are effectively implemented to prevent recurrence. They also collaborate with other departments to improve processes, maintain compliance with industry standards, and report findings to senior leadership. This role requires strong analytical, leadership, and communication skills.

What are the key skills and qualifications needed to thrive as a director root cause analysis?

To thrive as a Director of Root Cause Analysis, you need expertise in process improvement methodologies, data analysis, and a background in quality management, typically supported by an advanced degree in engineering, business, or a related field. Familiarity with tools like Six Sigma, Lean, statistical analysis software, and root cause analysis frameworks is essential. Exceptional problem-solving abilities, leadership, and strong communication skills help you drive cross-functional teams and foster a culture of continuous improvement. These skills ensure effective identification and resolution of systemic issues, leading to enhanced organizational performance and reduced operational risks.

How does a director root cause analysis typically collaborate with other departments to drive organizational improvements?

A Director of Root Cause Analysis works closely with cross-functional teams, such as operations, quality assurance, engineering, and compliance, to identify and address systemic issues. They often lead or facilitate meetings where stakeholders from different departments contribute insights and data relevant to incidents. By fostering open communication and aligning on shared goals, the director ensures that corrective actions are both practical and sustainable. This collaborative approach not only resolves immediate problems but also drives long-term process improvements across the organization.

What is the difference between Director Root Cause Analysis vs Quality Manager?

AspectDirector Root Cause AnalysisQuality Manager
Primary FocusIdentifying and resolving underlying causes of issuesOverseeing overall quality assurance processes
CertificationsSix Sigma, Lean, Root Cause Analysis certificationsISO 9001, Six Sigma, Quality Management certifications
Work EnvironmentCross-departmental teams, problem-solving sessionsQuality departments, production lines, audits
Industry UsageManufacturing, engineering, healthcareManufacturing, service industries, healthcare

The main difference is that the Director of Root Cause Analysis focuses specifically on diagnosing and solving fundamental problems, while the Quality Manager oversees broader quality assurance and compliance efforts. Both roles require similar certifications and are vital in maintaining high standards within their industries.

What are the most commonly searched types of Root Cause Analysis jobs in Virginia?

The most popular types of Root Cause Analysis jobs in Virginia are:

What are popular job titles related to Director Root Cause Analysis jobs in Virginia?

For Director Root Cause Analysis jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Director Root Cause Analysis jobs in Virginia look for?

The top searched job categories for Director Root Cause Analysis jobs in Virginia are:

What cities in Virginia are hiring for Director Root Cause Analysis jobs?

Cities in Virginia with the most Director Root Cause Analysis job openings:

Director Root Cause Analysis jobs near you

Senior Business Intelligence Analyst

INSPYR Solutions

Merrifield, VA • On-site

$66/hr

Other

Posted 12 days ago

Job description

Title: Senior Business Intelligence Analyst
Location: Merrifield, VA (Hybrid) OR Pensacola, FL OR Winchester, VA
Duration: Initial 6 Month Contract with Extensions 
Compensation: $59 - $66/HR W2
Work Requirements: ,
Role focus: Supports Digital BI and analytics through performance measurement of new digital enhancements and stewardship of mobile/online application and employee-facing product experiences.
DESCRIPTION
Support business decisions within the Digital department by providing quantitative and qualitative data analysis, reporting, and insights that evaluate the performance of new digital enhancements and help steward the overall experience and performance of Navy Federal''s mobile and online applications, as well as employee-facing experience products. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Work independently to interpret and analyze complex business challenges that have a significant impact on the function or branch, providing well-supported recommendations that improve digital experiences and business outcomes.
RESPONSIBILITIES
• Collect, aggregate, and analyze data from multiple internal and external sources, including structured and unstructured data sets, to drive insights into digital performance, member behavior, employee experience, and business outcomes.
• Communicate findings and insights to stakeholders and provide business strategy recommendations for optimizing digital performance, adoption, containment, self-service, and experience outcomes.
• Develop, maintain, and manage advanced reporting, dashboards, scorecards, and BI solutions that monitor the health, adoption, effectiveness, and operational performance of mobile, online, and employee-facing digital products.
• Evaluate new digital enhancements before and after release by defining success measures, establishing baselines, monitoring adoption and performance, and identifying usability, journey, or experience opportunities.
• Identify, analyze, and interpret trends or patterns across digital journeys and prepare ongoing reports and data visualizations, including charts, dashboards, heat maps, funnels, and scorecards, to support business decisions.
• Produce actionable reports that show key performance indicators, identify areas of improvement in current operations, and display root cause analysis of digital performance or experience issues.
• Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, member impacts, employee impacts, and benefits of new business or digital initiatives.
• Understand data gaps and connect data components across systems to support reliable reporting, visualization, and digital product performance measurement.
• Provide reporting solutions and respond to ad-hoc report requests across Digital and partner business areas, including Product, Marketing, Contact Center Operations, IT, Member Service Operations, and Risk partners as appropriate.
• Create specifications for reports, analysis, dashboards, and measurement plans based on business needs, product objectives, digital release plans, and required or available data elements.
• Assist with the development and enhancement of practices, procedures, data definitions, measurement standards, and documentation that improve consistency across Digital reporting.
• Develop and maintain strong working relationships with team members, subject matter experts, product owners, journey owners, and leaders; work with senior management on complex issues as needed.
• Lead small to medium projects and support larger initiatives that improve Digital BI capabilities, strengthen performance management, or advance digital experience measurement.
• Provide guidance to lower level staff on analytic methods, dashboard design, stakeholder communication, and root cause analysis.
• Manage a portfolio of dashboards and analytic products, monitor usage and performance, and make recommendations to management for enhancements, retirements, or governance changes.
QUALIFICATIONS
• 7+ years of experience in data analysis, business intelligence, reporting, or digital analytics.
• Advanced skill using business intelligence applications and/or cloud services to develop reporting, dashboards, and analytic solutions.
• Advanced knowledge of reporting capabilities from enterprise data platforms, ERP, CRM, digital analytics, product analytics, or database software vendors.
• Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis, experiment measurement, and root cause analysis.
• Advanced skill with data analysis tools and programming languages such as Python, R, SQL, or comparable analytic tools.
• Advanced knowledge of reporting and dashboarding best practices, data storytelling, data visualization, data research, and root cause analysis techniques.
• Strong stakeholder management skills, with demonstrated ability to influence business partners and translate complex analysis into clear recommendations.
• Advanced knowledge of data integration, data quality, cleaning, validation, metadata, and measurement governance techniques.
• Advanced research skills, including the ability to complete data research, business research, reporting and dashboarding best practices research, needs assessments, and digital performance analysis.
• Strong interpersonal, facilitation, and communication skills, with the ability to collaborate across technical and non-technical audiences.
DESIRED
• Bachelor''s Degree in Business Administration, Statistics, Analytics, Information Systems, Computer Science, or related field, or equivalent combination of education, training, and experience.
• Experience supporting mobile, online banking, digital product, digital experience, or employee-facing technology analytics.
• Experience developing dashboards, scorecards, release measurement plans, funnel analysis, journey analytics, or feature adoption reporting.
• Experience with Power BI, SQL-based data environments, digital analytics platforms, product telemetry, survey/voice-of-member data, or contact center/digital interaction data.

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