Director Retail Operations Jobs in Spring, TX (NOW HIRING)

The Director of Operations owns day-to-day performance across Purchasing, Warehouse, Inventory, Office Administration, Field Service, and E-Commerce, and is the primary accountability owner for operational KPIs company-wide. This is a working leadership role, not a strategy-only seat: the person will still need to walk the warehouse floor and sit in on vendor calls, not just review dashboards. 

This role also carries a defined mandate: lead the implementation of the company's new ERP system, and own operational readiness for future showroom openings (2027).

• Purchasing Manager 
• Warehouse Manager 
• Inventory Manager 
• Office Manager 
• Field Service Manager 
• E-Commerce Director 

Showroom Managers, Sales Manager, and Marketing sit alongside this role, not under it, and coordinate with this position on order flow and fulfillment — not through it. 

• Owns and enforces a KPI structure for Purchasing, Warehouse, and Inventory — set targets, track actuals, and drive continuous improvement across all three functions. 
• Runs a consistent weekly or bi-weekly operations meeting with direct reports; sets agenda, tracks open issues to close. 
• Has authority to issue corrective action to direct reports and is evaluated on whether performance targets are met. 
• Is the single point of escalation for cross-department coordination (Purchasing, Warehouse, Inventory) — decisions stop with this role, not the CEO, except where policy-level or budget approval is required. 

• Sets and enforces need-date policy for purchase orders, and owns the decision on who has authority to reject or hold a PO tied to a stale or unconfirmed need date. 
• Reviews aged inventory, open PO, and purchase-to-ship ratio reporting on a standing cadence to keep inventory levels aligned with demand. 
• Assigns and enforces ownership for closing out purchase orders when a related sales order is cancelled or changed, to keep purchasing and sales order data in sync. 

• Serves as the operational lead on the new ERP implementation — represents Purchasing, Warehouse, and Inventory in configuration decisions and testing. 
• Owns data migration accuracy and user adoption in Purchasing and Warehouse post go-live. 
• Accountable for a smooth, on-schedule go-live. 

• Owns operational build-out for future showroom locations (2027) — staffing, inventory allocation, receiving/logistics setup. 
• Coordinates with Purchasing and Warehouse to ensure inventory positioning supports new-location launch without disrupting existing showrooms. 

• Oversees the Office Manager on order entry accuracy, customer service admin, and general office operations. 
• Ensures order entry and admin processes stay aligned with warehouse and purchasing workflows. 

• Oversees the Field Service Manager on dispatch, scheduling, and parts/inventory needs for field service work. 
• Coordinates field service parts and inventory needs with Purchasing and Warehouse. 

• Oversees the E-Commerce Director on website performance, product catalog accuracy, and online order fulfillment. 
• Ensures the e-commerce catalog and product data stay aligned with the ERP and inventory systems. 

• Delivers a monthly operations report to ownership: KPI performance, open risks, and status on ERP and location initiatives. 
• Surfaces risks early, before they become cash-flow or customer-facing issues. 

• 7+ years in operations leadership in distribution, wholesale, or a comparable inventory-heavy business — not retail-only or pure logistics-only background. 
• Direct experience managing purchasing and/or warehouse teams, with P&L or KPI accountability for inventory performance. 
• Experience with a mid-market ERP system — ideally has been through at least one ERP implementation, not just steady-state use. 
• Demonstrated ability to build and enforce a meeting cadence and accountability structure where none existed before. 
• Bachelor's degree in business, supply chain, or related field preferred; equivalent experience accepted. 

• 7+ years in operations leadership in distribution, wholesales, or comparable inventory-heavy business.
• Direct experience managing purchasing and/or warehouse teams, with P&L or KPI accountability for inventory performance.
• Experience with a mid-market ERP system — ideally has been through at least one ERP implementation, not just steady-state use.
• Demonstrated ability to build and enforce a meeting cadence and accountability structure where none existed before.
• Bachelor's degree in business, supply chain, or related field preferred; equivalent experience accepted.

Baths of America is a leading distributor of luxury bath and plumbing products, serving contractors, designers, and homeowners across the country. Our technology team supports a growing e-commerce and wholesale platform built on Shopify, NetSuite ERP, and a suite of custom-built internal tools -- including data pipelines, system integrations, and cloud-hosted web applications. We work with a network of external development contractors to continuously build and improve our digital operations, and we need a technically grounded project manager to keep that work organized, documented, and delivered.