Director Retail Operations Jobs in Spring, TX (NOW HIRING)

Come work with us at Houston Ballet!
Join a leading nonprofit arts organization that’s redefining what ballet can be. We’re committed to inspiring a lasting love of dance through bold performances, new choreography, and nationally recognized education programs.  At Houston Ballet, your creativity meets purpose—and your passion takes center stage.  Whether on stage or behind the scenes, every role here contributes to something bigger.

Your Passion. Our Stage.

Visit: www.houstonballet.org for more information.

* * * For full consideration, please be sure to combine your resume and cover letter into one document to upload when you apply. 

*Please note: This position requires work outside normal business

The Assistant Manager - Retail Operations plays a key role in supporting the store manager in daily operations, staff supervision, and achieving sales goals. Reporting to the Director, Retail Operations, this role requires a motivated leader with strong communication and organizational skills who thrives in Houston Ballet's focused, fast-paced retail environment. This is an In-person position located in Downtown Houston, Texas. Candidates for this role must be able to physically move, lift, or adjust merchandise and store fixtures up to 25 lbs frequently, and to 50 lbs occasionally with assistance. Evening and weekend hours are required. 

Key Responsibilities:

• Support the Store Manager in scheduling, supervising, and directing store team members for all Houston Ballet retail operations
• Select, arrange, and maintain merchandise displays to drive product visibility and sales.
• Efficiently process, pack, and ship ecommerce orders while maintaining accuracy and timeliness.
• Provide excellent customer service, resolving issues promptly and professionally.
• Operate the computerized Point-of-Sale (POS) system for transactions and reporting.
• Lead by example in customer interactions, selling techniques, and product knowledge.
• Assist with onboarding, training, and coaching staff to ensure high performance and engagement.
• Execute floor sets, stock replenishment, and product rotations according to brand guidelines.
• Ensure compliance with store policies and health/safety procedures.
• Physically move, lift, or adjust merchandise and store fixtures up to 25 lbs frequently, and up to 50 lbs occasionally with assistance.
• Climb ladders and retrieve merchandise or perform light maintenance tasks as needed.
• Maintain a safe, clean, and organized store environment.

Qualifications:

• High school diploma or equivalent required.
• At least one year of experience in specialty, high-end retail, or a selling-focused environment preferred.
• Proven leadership and supervisory abilities.
• Strong interpersonal, communication, and problem-solving skills.
• Technology proficient; able to work with POS systems, ecommerce platforms, and inventory tools.
• Strong business acumen and ability to drive sales and performance.
• Willingness and ability to work flexible hours, including evenings, weekends, and holidays.
• Physical ability to move throughout the store, bend, squat, reach, push, pull, and climb ladders regularly.

Working Conditions:

• Fast-paced retail environment requiring constant customer interaction.
• May require working in tight or confined spaces.
• Frequent physical activity including lifting, standing, and moving stock.

Benefits:

Houston Ballet presents an enticing benefits package for eligible full-time employees, including:

• Healthcare Benefits:  We've got your back (and your teeth and your eyes)!  Embrace our comprehensive coverage for medical, dental, and vision care.  Choose from plans with low-cost or zero monthly premiums, complemented by provisions for paid life and AD&D insurance, and versatile spending accounts.
• Retirement Plan: Secure your future through our 403(b) plan, bolstered by a substantial 5% annual contribution from Houston Ballet, empowering you to save and thrive.
• Paid Time Off:  Embrace a healthy work-life balance with 3 weeks of paid vacation, 10 paid sick days, and 10 paid holidays.  Paid parental leave is also available to support your personal milestones.
• Professional Development: Fuel your career ambition with access to online training and professional growth resources specific to arts management, empowering you to advance your career on your terms.
• Discounts and Perks: Immerse yourself in the vibrant Houston performing arts scene with discounted and complimentary tickets to captivating ballet performances and other Houston theater district venues. Enjoy exclusive partnerships with local businesses and eateries for unforgettable experiences.
• Wellness Programs: Prioritize your well-being with access to our on-site gym and counseling services through our employee assistance plan, providing comprehensive support for your physical and mental wellness

Inclusion, Diversity, Equity and Access Statement:

Houston Ballet is dedicated to creating meaningful change by cultivating a space that honors what is unique in all of us. Inclusion, Diversity, Equity, and Access (IDEA) are instrumental in the fulfillment of our mission and values. We recognize our responsibility to be an inclusive and open organization for students, artists, staff, trustees, and volunteers of all backgrounds.

We are an Equal Opportunity Employer.  We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us, together we are Houston Ballet.

Core Values:

Houston Ballet's shared values are essential to our success as a world-class ballet company and academy. These values guide our decisions and behaviors and shape our culture.

• EXCELLENCE: We are passionate about results. Our programs are recognized and awarded for excellence. We are committed to delivering quality programs at the highest standard. Work in all departments matches the caliber of the programming on stage.
• ENGAGED: We are proud to be a part of a company that produces art and trains artists. We attend performances and are tremendous advocates for the education and community engagement programs we offer. We are all in and well-versed in the mission of Houston Ballet.
• DRIVEN: We are driven to take goals and run with them. We are excited to deliver results beyond expectations. We are accountable for our actions and work. We reinvent Standard Operations Procedures, leaving our jobs better than we found them. Much of our work product becomes the standard for individuals who will fill our roles in the years to come.
• COLLABORATIVE: We unite around Houston Ballets mission and support each other in reaching goals. We share information widely and generously and treat our team members, customers, and patrons with respect and sensitivity. We embrace inclusion, diversity, equity, and access. We recognize our responsibility to be an open, welcoming, and anti-racist organization where students, artists, staff, trustees, and volunteers of all backgrounds collaboratively learn, work and serve. We nurture the growth and understanding of how each of us fits into the larger picture and we celebrate organizational achievements.
• PATRON-CENTERED: Our patrons (subscribers/supporters/donors/stakeholders) are at the center of all we do and are at the top of our minds in our decisions and actions. Our patrons are delighted by the excellent customer service they receive at every interaction at Houston Ballet.