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Director Restaurant Operations Jobs in Baltimore, MD

MOD Pizza

Restaurant Shift Supervisor

Glen Burnie, MD · On-site

$20.21/hr

You will lead restaurant operations during scheduled shifts and support training for all new hires ... You will lead by example, focus on directing the squad, and deliver the best possible MOD ...

Famous Dave's DMV

Restaurant Manager

Columbia, MD · On-site

$50K - $65K/yr

The Manager will oversee and direct all aspects of restaurant operations. This includes achieving sales and profit levels; maintaining Famous Dave's high food quality standards; and commitment to the ...

Famous Dave's DMV

Restaurant Manager

Laurel, MD · On-site

$50K - $65K/yr

The Manager will oversee and direct all aspects of restaurant operations. This includes achieving sales and profit levels; maintaining Famous Dave's high food quality standards; and commitment to the ...

Invited Clubs

Restaurant Manager

Phoenix, MD · On-site

... operations. Reporting Structure Reports to the Restaurant Director, Food & Beverage Director or Assistant Food & Beverage Director Day to Day Maintain Invited service standards at high levels ...

ClubCorp

Restaurant Manager

Phoenix, MD · On-site

$24 - $27/hr

... on direct service responsibilities when needed to maintain smooth operations. Reporting Structure • Reports to the Restaurant Director, Food & Beverage Director or Assistant Food & Beverage ...

Invited

Restaurant Manager

Phoenix, MD · On-site

... on direct service responsibilities when needed to maintain smooth operations. Reporting Structure • Reports to the Restaurant Director, Food & Beverage Director or Assistant Food & Beverage ...

Wendy's

Area Director

White Marsh, MD · On-site

Position Description As an Area Director, you will oversee our management staff and develop top ... You will focus on daily sales, marketing plans, and restaurant operations, including cost of goods ...

Wendy's

Area Director

White Marsh, MD

Position Description As an Area Director, you will oversee our management staff and develop top ... You will focus on daily sales, marketing plans, and restaurant operations, including cost of goods ...

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All JobsRestaurant Operations JobsDirector Restaurant Operations JobsDirector Restaurant Operations Jobs in Baltimore, MD

Director Restaurant Operations information

See Baltimore, MD salary details

$33.8K

$107K

$178.4K

How much do director restaurant operations jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director restaurant operations in Baltimore, MD is $106,995.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $134,600.00 per year, depending on experience, location, and employer.

What does a director restaurant operations do?

A Director of Restaurant Operations oversees the daily operations and strategic direction of multiple restaurant locations within a company or franchise. Their responsibilities include managing budgets, ensuring compliance with health and safety regulations, optimizing operational efficiency, and leading teams to meet sales and profitability targets. They also work on staff training, customer satisfaction, and implementing company policies across all restaurants under their supervision. This role requires strong leadership, organizational, and communication skills, as well as substantial experience in the food service industry.

What are the key skills and qualifications needed to thrive as a director restaurant operations?

To excel as a Director of Restaurant Operations, you need extensive experience in restaurant management, a strong understanding of food safety regulations, and a relevant degree in hospitality or business. Familiarity with POS systems, inventory management software, and financial analysis tools is typically required. Exceptional leadership, strategic thinking, and communication skills help you guide teams and drive operational excellence. These abilities are crucial for optimizing efficiency, ensuring compliance, and achieving profitability across multiple restaurant locations.

What are some of the common challenges faced by a director restaurant operations, and how are they typically addressed?

A Director of Restaurant Operations often faces challenges such as maintaining consistent quality across multiple locations, managing labor costs, and adapting to shifting customer preferences. To address these, directors implement standardized operating procedures, invest in staff training, and use data analytics to monitor performance and spot trends. Regular communication with location managers and fostering a culture of accountability are also key strategies for overcoming these challenges and ensuring operational excellence.

What is the difference between Director Restaurant Operations vs Restaurant General Manager?

AspectDirector Restaurant OperationsRestaurant General Manager
Primary FocusOversees multiple restaurant locations, strategic planning, and overall brand performanceManages daily operations of a single restaurant, staff, and customer service
Required CredentialsExperience in multi-unit management, leadership skills, industry knowledgeExperience in restaurant management, customer service, team leadership
Work EnvironmentCorporate offices, multi-location oversightOn-site at individual restaurant
Scope of ResponsibilityHigh-level strategic decisions, brand growth, financial performanceOperational efficiency, staff management, customer satisfaction

The main difference between a Director Restaurant Operations and a Restaurant General Manager is the scope of responsibility. The Director oversees multiple locations and focuses on strategic growth, while the General Manager manages daily operations of a single restaurant. Both roles require industry experience, but the Director's role is more strategic and broad in scope.

What are the most commonly searched types of Restaurant Operations jobs in Baltimore, MD?

The most popular types of Restaurant Operations jobs in Baltimore, MD are:

Director Restaurant Operations jobs near you
Infographic showing various Director Restaurant Operations job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $106,995 per year, or $51.4 per hour.

Customer Experience Restaurant Director

Chick-fil-A

Chester, MD • On-site

$71K - $80K/yr

Full-time

Re-posted 25 days ago

Chick-fil-A rating

6.3

Company rating: 6.3 out of 10

Based on 7,695 frontline employees who took The Breakroom Quiz

15th of 107 rated fast food restaurants

Job description

Job Title: Operations Director

Company: Chick-fil-A Kent Island

Location: Kent Island, Maryland

Chick-fil-A Kent Island is seeking an experienced and motivated Operations Director to join our team. As an Operations Director, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of quality, cleanliness, and efficiency.

Responsibilities:

  • Develop and implement operational policies and procedures that ensure the highest level of customer service and food quality
  • Drive-thru execution
  • Monitor and manage food and labor costs to ensure profitability and efficiency
  • Collaborate with the marketing team to develop and implement promotional campaigns that drive sales and increase brand awareness
  • Ensure compliance with all health and safety regulations and maintain a clean and sanitary environment for customers and staff
  • Work with the Operator to develop and execute long-term strategic plans for the restaurant, including identifying opportunities for growth and expansion

Requirements:

  • 5+ years of experience in restaurant operations, with a proven track record of success in a leadership role
  • Strong leadership and management skills, with the ability to motivate and inspire a team to achieve exceptional results
  • Excellent communication and interpersonal skills, with the ability to build relationships with customers, staff, and stakeholders
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions
  • Strong knowledge of restaurant operations, including food preparation, inventory management, and customer service
  • Bachelor's degree in Business Administration, Hospitality, or a related field preferred

If you are passionate about providing exceptional customer service and have a proven track record of success in restaurant operations, we want to hear from you. Apply today to join the Chick-fil-A Kent Island team as our Operations Director.

Chick-fil-A is one of the largest American fast food restaurant chains and the largest specializing in chicken sandwiches. The company is headquartered in College Park, Georgia. Chick-fil-A operates 2,836 restaurants, primarily in the United States.

What Chick-fil-A employees say

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About Chick-fil-A

Sourced by ZipRecruiter

Chick-fil-A, based in Atlanta, GA, US, is a well-known company in the quick-service restaurant industry. The company's official website is chick-fil-a.com. Chick-fil-A specializes in freshly prepared chicken sandwiches and other delicious chicken meals. It was founded by Truett Cathy in 1946, initially as a diner named 'The Dwarf Grill'. In 1967, the first Chick-fil-A restaurant was established. Today, Chick-fil-A operates more than 2,400 restaurants across the U.S. The core values of the company include integrity, excellence, continuous improvement, and caring. The mission of Chick-fil-A is to "Be America's best quick-service restaurant." The company prides itself on providing high-quality food and service, fostering a positive dining experience, and giving back to the communities they serve. Notable achievements include pioneering in-mall fast food and introducing the original boneless chicken sandwich.

Industry

Restaurants, food services and drinking places and traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

Social media

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