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What are some common challenges faced by a Director of Remote Health Informatics, and how can they be addressed?

A Director of Remote Health Informatics often encounters challenges related to integrating diverse health IT systems, ensuring data security across remote platforms, and promoting user adoption among clinicians. Addressing these issues typically involves collaborating closely with IT, compliance, and clinical teams to develop standardized protocols, provide thorough training, and implement robust cybersecurity measures. Staying up to date with regulatory changes and fostering clear communication channels are also essential for overcoming these challenges and driving successful informatics initiatives.

What are the key skills and qualifications needed to thrive as a Director of Remote Health Informatics, and why are they important?

To thrive as a Director of Remote Health Informatics, you need a strong background in health informatics, data analysis, and healthcare management, typically supported by an advanced degree in health informatics or a related field. Familiarity with electronic health record (EHR) systems, telehealth platforms, data privacy regulations (such as HIPAA), and certifications like Certified Health Informatics Systems Professional (CHISP) are often required. Leadership, strategic thinking, and excellent communication skills are crucial for managing teams and collaborating with diverse healthcare stakeholders. These competencies are vital to ensure effective implementation of health informatics strategies that improve patient outcomes and operational efficiency in remote healthcare settings.

What does a Director of Remote Health Informatics do?

A Director of Remote Health Informatics oversees the strategy, implementation, and management of health information systems that support remote or telehealth services. They lead teams to ensure secure, efficient, and compliant handling of patient data across digital platforms. Their responsibilities often include integrating new technologies, collaborating with healthcare providers, and ensuring adherence to privacy regulations such as HIPAA. Additionally, they play a key role in data analysis to improve healthcare delivery and patient outcomes in remote settings.
What are the most commonly searched types of Remote Health Informatics jobs in Georgia? The most popular types of Remote Health Informatics jobs in Georgia are:
What are popular job titles related to Director Remote Health Informatics jobs in Georgia? For Director Remote Health Informatics jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Director Remote Health Informatics jobs in Georgia look for? The top searched job categories for Director Remote Health Informatics jobs in Georgia are:
What cities in Georgia are hiring for Director Remote Health Informatics jobs? Cities in Georgia with the most Director Remote Health Informatics job openings:
Director Remote Health Informatics jobs near you
EHR Technical Support - Health Informatics - Lawrenceville, GA - (Hybrid/Remote)

EHR Technical Support - Health Informatics - Lawrenceville, GA - (Hybrid/Remote)

View Point Health

Lawrenceville, GA • On-site, Remote

Full-time, Part-time, Per diem

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Job description

Description
View Point Health
Job Title: EHR Technical Support - Health Informatics
Shift: Full Time
Job Hours: 8:00 AM to 5:00 PM / Monday - Friday
Base Location: Lawrenceville - (Hybrid / Remote)
Division/Department/Program: Health Informatics
Full-time X
Part-time
PRN
Exempt X
Nonexempt
Provides technical and administrative support to the Health Informatics (HIT) team, including EHR system support, user access management, ticket resolution, reporting, and training coordination. Ensures timely system access, accurate data, and efficient response to staff needs in a fast-paced, multi-site healthcare environment.
Duties & Responsibilities:
  • Manage HIT ticketing system: triage, assign, resolve, and track trends.
  • Respond to support requests via phone, email, and virtual platforms; escalate urgent issues.
  • Maintain EHR user accounts, access permissions, and troubleshoot login issues.
  • Support system maintenance, data cleanup, and error resolution.
  • Run reports, assist with data collection and basic analysis.
  • Support training content and materials, and participant coordination.
  • Provide administrative support, including meetings, documentation, and inventory tracking.
  • Provides education, training, and ongoing support to staff.
  • Performs other duties as assigned.

Additional functions include:
  • Demonstrate strong organizational skills, attention to detail, and excellent written and verbal communication.
  • Perform daily responsibilities independently with minimal supervision.
  • Execute projects with a focus on high-quality results and meeting assigned deadlines.
  • Participate in HIT support activities, special projects, VPH initiatives, trainings, and statewide meetings as assigned.

Minimum Qualifications:
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred in Health Informatics, IT, Business, or related field)
  • Experience in administrative support, data entry, or technical support role
  • Basic proficiency with computer systems, Microsoft Office Suite, and office equipment

Preferred Qualifications:
  • Experience with Electronic Health Records (EHR) systems
  • 1+ year of experience in healthcare, behavioral health, or health informatics setting
  • Familiarity with ticketing systems and user access management
  • Basic understanding of data reporting and analysis

Requirements/Competencies:
  • Must be able to lift 20 pounds.
  • Requires long periods of sitting/standing.
  • Must have valid Georgia driver's license and Motor Vehicle Record in accordance with company policy.
  • Candidates for selection must pass a criminal background check (including fingerprinting).
  • Must pass a pre-employment drug screen and subject to random drug screens.
  • Any combination of training and experience, which would have enabled the applicant to acquire the necessary knowledge, skills and abilities Note: Some positions may require a valid driver's license.
  • Other duties as assigned.

Benefits (for qualified employees):
  • State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts).
  • Paid New Hire Training.
  • Company contributes additional 7.5% of salary to 401(a) Retirement Plan.
  • No employee deduction for Social Security.
  • Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology, and travel.
  • Supervision, training, and continuing education opportunities available.

View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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