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Director Product Support Jobs in Spring, TX (NOW HIRING)

ClearpointCo

Director of Product Management

Houston, TX · On-site

$222K - $232K/yr

ClearpointCo is seeking a Director of Product Management to transform their internal software ... supporting documentation • Traceability from business outcomes to delivered work • Actively ...

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All JobsProduct Support JobsDirector Product Support JobsDirector Product Support Jobs in Spring, TX

Director Product Support information

See Spring, TX salary details

$63.6K

$154.3K

$208.2K

How much do director product support jobs pay per year?

As of Aug 10, 2026, the average yearly pay for director product support in Spring, TX is $154,272.00, according to ZipRecruiter salary data. Most workers in this role earn between $137,900.00 and $169,500.00 per year, depending on experience, location, and employer.

What is a director product support?

A Director of Product Support oversees the customer support and technical service teams to ensure efficient resolution of product-related issues. They develop support strategies, improve service processes, and collaborate with product and engineering teams to enhance customer experience. This role requires leadership, problem-solving, and strong communication skills to manage teams and support operations effectively.

What are the key skills and qualifications needed to thrive as a director product support?

To thrive as a Director Product Support, you need extensive experience in product support or technical service management, strong problem-solving abilities, and a proven track record of leadership, often supported by a relevant bachelor's or master's degree. Familiarity with customer relationship management (CRM) platforms, product lifecycle management tools, and ITIL or Six Sigma certifications is highly advantageous. Excellent communication, cross-functional collaboration, and strategic thinking are essential soft skills for this role. These competencies ensure the effective delivery of support, continuous service improvement, and alignment between customer needs and organizational goals.

What are the typical challenges faced by a director product support and how can they be addressed?

Directors of Product Support often encounter challenges such as coordinating complex support operations across multiple teams, maintaining high customer satisfaction while managing resource constraints, and keeping up with rapidly evolving product updates. To address these challenges, effective communication, robust process frameworks, and proactive team training are essential. Additionally, leveraging technology to streamline support workflows and regularly analyzing customer feedback helps identify areas for continual improvement. Embracing cross-department collaboration ensures alignment between product development, engineering, and support, leading to enhanced customer experiences and operational efficiency.

What job categories do people searching Director Product Support jobs in Spring, TX look for? The top searched job categories for Director Product Support jobs in Spring, TX are:
What cities near Spring, TX are hiring for Director Product Support jobs? Cities near Spring, TX with the most Director Product Support job openings:
Director Product Support jobs near you

Product Design Engineer II

Benoit Premium Threading LLC

Houston, TX • On-site

$108K - $130K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 11 days ago

Job description

Benoit is a leading provider of premium threading, completion products, and engineered services for the upstream oil and gas industry. With 215,000 sq ft of total manufacturing space company-wide, we design and manufacture a comprehensive range of wellbore and running tools for exploration and production operations. With over 200 million feet of tubulars run worldwide and more than 400 deepwater and ultra-deepwater completions executed, we bring proven experience to every project. Our operations are guided by four core values: Service, Quality, Integrity, and Innovation. These principles shape our decisions, define our standards, and ensure consistent alignment across our organization.

At Benoit, we believe our people are our greatest asset. We foster a diverse and inclusive workforce and offer a competitive compensation and benefits package that includes paid time off (PTO), holidays, health benefits, 401k profit sharing, basic and supplemental life insurance, long- and short-term disability coverage, and education assistance. If you are driven and seeking to contribute your skills to a company with a strong legacy, proven performance, and a forward-looking vision, we invite you to apply.

Summary

The Product Design Engineer role is to design, test, support and improve products through the entire product lifecycle. Including assisting Manufacturing, Sales, and Quality Assurance in tasks related to products. Product Design Engineer receives authority from and reports to the Manager-Product Technology.

Duties and responsibilities


Specific duties include, but are not limited to:

  1. Document research, design, testing and validation for new and existing products.
  2. Develop criteria and documents for manufacturing, testing and inspection of the products.
  3. Understand tools, testing devices, and data collection devices for the effort of designing, testing, and manufacturing products.
  4. Understand manufacturing tools, devices and devices for the effort of designing efficient products.
  5. Assist in the manufacturing of products as needed to improve performance or reduce the cost.
  6. Assist the Quality Department as needed for product acceptance or field related issues.
  7. Assist the Sales Department with the materials and information necessary for selling products.
  8. Communicate with external parties that may be providing testing, design, or analysis support to Benoit.
  9. Follow Benoit’s best practice and industry standards while conducting all job roles and responsibilities.


Qualifications:

  • Bachelor’s degree in Engineering or related field; or 4 years of related experience in lieu of a degree.
  • At least 2 years of related experience
  • Works independently but occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job.
  • Experience or aptitude in product design, product testing, manufacturing support, inspection, quality support, technical services, or related work preferred.
  • Read and understand drawings, specifications, test plans, work instructions, and product documentation.
  • Perform and document research, design, testing, validation, product support, and product-improvement activity.
  • Use or learn tools, testing devices, data collection devices, CAD, CAE, or related technical systems as required by the role.
  • Use or learn 2D simulations to understand and improve product performance using FEA software such as Abaqus.
  • Evaluate, understand, and apply product testing requirements, drawings, industry standards, specifications, inspection procedures, and test procedures.
  • Effective written and oral communication skills with the ability to work with Product Technology, Manufacturing, Quality, Sales, and external support parties.
  • Must have and maintain a clean driving record and pass motor vehicle report (MVR) checks when operating personal or company vehicles for business purposes.


Physical Requirements

  • Ability to effectively listen, read, speak and write in English for communication.
  • Sufficient visual acuity to perform job duties safely and accurately.
  • Ability to work, stand and move throughout an office, warehouse, production, testing, or outdoor environments as required.
  • Lift, move, adjust, push, pull, and carry objects to waist height up to 30 lbs without assistance as needed.
  • Lift, carry, move, push, pull, and adjust objects from waist to shoulder height up to 30 lbs without assistance as needed.
  • Sit for extended periods for computer work, documentation, and design or analysis activity.
  • Standing, walking, bending, stooping, reaching, and use of stairs as required for testing, inspection, product review, or shop support activities.
  • Frequent use of computer, phone, printer, and other office equipment.
  • Occasional use of handheld tools, testing devices, data collection devices, and product-review equipment.
  • Fine motor skills are required to manipulate tools, components, testing devices, and computer equipment.
  • Occasional exposure to noise, temperature variations, outdoor elements, and shop environment.
  • Drive operating personal or company vehicles and travel for business purposes as needed.


We may consider applicants for a lower-level position depending on the qualifications of the applicant and business needs.


Must be able to work in the United States without sponsorship, now or in the future.

Equal Opportunity Employer, Veterans, and Individuals with Disabilities

E-Verify Employer / Empleador de E-Verify


Monday - Friday, 8a - 5p. Required work hours may shift while testing, visiting sites, or traveling.