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Director Product Support Jobs in Spring, TX (NOW HIRING)

Integra

Director Production Systems

Houston, TX

... Director of Production Systems, responsible for driving full adoption, process alignment, and ... Shop Floor Tim e - Ensure time is collected at level that supports KPI's and Continuous ...

Cavender's

Chief Product Design Director

Houston, TX · On-site

$148K - $181K/yr

Overview The Chief Product Design Director serves as the company's Chief Product Designer, setting ... Support the "Cavender's Culture" and drive our Mission, Vision, and Values * Define and lead the ...

AspenTech

Product Management Director

Houston, TX

$222K - $233K/yr

Product Vision, Strategy but also Extremely Sharp Execution: Sets the vision and strategy for ... Provide transformational leadership supporting a growing and evolving solutions-based commercial ...

CyLife Church

Production Director

Cypress, TX · On-site

Production Director Note: To be considered for this position at CyLife Church, all candidates must ... When things are hard, we dig deep, support one another, and courageously finish what we set out to ...

CyLife Church

Production Director

Cypress, TX · On-site

Production Director Note: To be considered for this position at CyLife Church, all candidates must ... When things are hard, we dig deep, support one another, and courageously finish what we set out to ...

MICROVAST INC

Director of Product Marketing

Houston, TX · On-site

The Director of Product Marketing is responsible for translating Microvast's technology and product ... Maintain an approved claims library with supporting evidence, owners, usage guidance and review ...

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Showing results 21-40

All JobsProduct Support JobsDirector Product Support JobsDirector Product Support Jobs in Spring, TX

Director Product Support information

See Spring, TX salary details

$63.6K

$154.3K

$208.2K

How much do director product support jobs pay per year?

As of Aug 10, 2026, the average yearly pay for director product support in Spring, TX is $154,272.00, according to ZipRecruiter salary data. Most workers in this role earn between $137,900.00 and $169,500.00 per year, depending on experience, location, and employer.

What is a director product support?

A Director of Product Support oversees the customer support and technical service teams to ensure efficient resolution of product-related issues. They develop support strategies, improve service processes, and collaborate with product and engineering teams to enhance customer experience. This role requires leadership, problem-solving, and strong communication skills to manage teams and support operations effectively.

What are the key skills and qualifications needed to thrive as a director product support?

To thrive as a Director Product Support, you need extensive experience in product support or technical service management, strong problem-solving abilities, and a proven track record of leadership, often supported by a relevant bachelor's or master's degree. Familiarity with customer relationship management (CRM) platforms, product lifecycle management tools, and ITIL or Six Sigma certifications is highly advantageous. Excellent communication, cross-functional collaboration, and strategic thinking are essential soft skills for this role. These competencies ensure the effective delivery of support, continuous service improvement, and alignment between customer needs and organizational goals.

What are the typical challenges faced by a director product support and how can they be addressed?

Directors of Product Support often encounter challenges such as coordinating complex support operations across multiple teams, maintaining high customer satisfaction while managing resource constraints, and keeping up with rapidly evolving product updates. To address these challenges, effective communication, robust process frameworks, and proactive team training are essential. Additionally, leveraging technology to streamline support workflows and regularly analyzing customer feedback helps identify areas for continual improvement. Embracing cross-department collaboration ensures alignment between product development, engineering, and support, leading to enhanced customer experiences and operational efficiency.

What job categories do people searching Director Product Support jobs in Spring, TX look for? The top searched job categories for Director Product Support jobs in Spring, TX are:
What cities near Spring, TX are hiring for Director Product Support jobs? Cities near Spring, TX with the most Director Product Support job openings:
Director Product Support jobs near you

Director, Product Management - Data Intelligence Foundation

Relativity

Houston, TX • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Posting Type

Remote/Hybrid

Job Overview

Relativity is a leading legal data intelligence company building AI technology that helps organizations organize data, discover the truth, and act on it with confidence. Over two decades, the company has built the most trusted platform in legal data, earning deep relationships with the world's leading law firms, corporations, and government agencies, and managing petabytes of the most sensitive data in existence. That foundation is now being turned into something larger: The AI platform for legal data intelligence.
The Relativity Intelligence Model is the architecture for that transformation. At its base is the Foundational Layer (Relativity's shared data platform serving all AI applications). Five primitives give AI agents the structure, meaning, and retrieval capability they need to reason over legal data at scale: Files, Ontology, Data Capabilities, Knowledge/Metadata, and Query Plane. Relativity's Data Intelligence Foundation engineering org is building this layer. The product leadership that shapes it, drives adoption across Relativity's product teams, and builds the PM discipline to own it long-term. That's this role.
The Director of Product Management, Data Intelligence Foundation is one of the highest-leverage product roles at Relativity. The Foundational Layer is what makes every Relativity aiR application smarter, every agent more reliable, and every Relativity product team faster. Getting it right matters enormously.

Job Description and Requirements

Whatyou'llown

The full PM layer across multiple engineering orgs (~# engineers):

  • Files / Natives: The storage primitive for legal documents, images, and native files. You define the substrate that makes immutable legal data consistently accessible across every product, partner integration, and AI workflow, with the SLAs, access contracts, and API surface that teams canbuild onwith confidence. The underlying data primitives are the foundation; the degree to which the retrieval layer (Query Plane) matches this structuredetermineshow easily the organization can navigate between "slow data" and "fast data" use cases.

  • Ontology / Relationship: The semantic layer of the Relativity Intelligence Model. Ontology encodesmeaning:what kinds of things exist in legal data and how they relate, so that AI agents can reason, not just query. You define what Relativity's Ontology becomes: the entities, relationships, and contracts that give every Skill and Agent a shared vocabulary for legal data.

  • Data Capabilities: Reporting, Audit, and internal data infrastructure. The operational backbone that makes the platform observable, auditable, and explainable. These are non-negotiable properties in legal data intelligence use cases.

  • Knowledge / Metadata: The core data model that every product team, customer, and integration partner works with. A unified materialized document layer, consistent across all workspaces, is the mandate. Your roadmap evolves this surface to serve AI application teams as first-class consumers alongside the users who have relied on it for years.

  • Query Plane: One of the most performance-sensitive and strategically important services in the product. The mandate is a unified retrieval pillar with a rich materialized document layer: standardized ingestion APIs independent of data source, hybrid retrieval (lexical + vector) with reranking, chunking as a managed capability, and tiered storage (cold/warm/hot).

Minimum qualifications

  • 12+ years in product management; 5+ yearsleading platform or infrastructure PM organizations

  • Deep fluency with data platform primitives, including storage systems, metadata layers, knowledge graphs, query engines, or equivalent. You can design an API contract, contribute to engineering scope decisions, and articulate the trade-offs in a data consistency model.

  • Demonstrated ability to manage and build a PM team through hiring, leveling, and establishing product practice for a new domain

  • Bachelor's degree in Business, Computer Science, Engineering, or Design, or comparable work experience

Preferred qualifications

  • Experience building at companies where the data platform is the product, not a supporting system.Snowflake, Databricks, Elastic, MongoDB, Palantir, and similar are strong indicators of the right background.

  • Experience building for AI systems, agents, or ML pipelines as primary consumers. You understand what a model needs from data that a humandoesn't, and you design for both.

Ways of working

  • Engineering credibility is paramount.You will be in technical discussions with skilled and knowledgeable engineering leaders regularly.You need to be a peer in those conversations, not a relay.

  • Organizational cadence.Youestablishthe operating rhythm for a multi-pillar PM org: the forum structure, planning cadence, and decision frameworks that let the team move with velocity and alignment. When priorities conflict across pillars, you hold the trade-off clearly and resolve it cleanly.

  • Internal GTM ownership.Adoption of the Foundational Layer means every product team at Relativity builds with it. You define how internal teams discover, integrate, and get value from platform services, and you measure it. This is a product strategy job and a change management job simultaneously.

  • Coaching a scaling PM org.You build PM capability, not just PM headcount, leveling people up while running at speed.

  • Cross-functional influence without authority.Youdon'tcontrol the teams that need to adopt what you build. You make the new path clearly better and bring teams along through clarity, evidence, and trust.

  • Directional clarity under ambiguity.Several of these primitives are being defined as the engineering teams build. You make good decisions with incomplete information and update them whenrequired.

  • Legal domain expertise is notrequired.However, internalizing why defensibility, chain of custody, and auditability are first-class design requirements.

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$188,000 and $282,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

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