Director Patient Communication Jobs (NOW HIRING)

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Director Patient Safety 

• Prevent future harm by initiating and overseeing proactive evaluation and redesign of systems to improve care processes (e.g. forcing functions, checklists, error causation thinking, human factors, applied informatics
  
• Effectively report, investigate, and analyze patient safety incidents, medical errors and potential risks in the facility
  
• Champion completion of Culture of Safety Survey. 
  
• Facilitate analysis of culture of safety survey results such that data-driven action plans lead to targeted outcomes
• Include patient safety in new hire orientation presentation (e.g. PSO membership, reporting expectations, safety culture) 
  
• Provide ongoing education to leaders, clinicians and staff on the science of safety (high reliability, effective communication, sustaining awareness/alertness) and patient safety initiatives. 
  
• Work with facility leaders and managers to ensure thorough, credible and timely event management. 
  
• Join with facility leaders to identify and hardwire behavioral norms that promote a culture of safety
  
• Engage patients/families when appropriate in the patient safety program. 
  
• Seek input from patients/families involved in harm or close call events as appropriate. 
  
• Oversee the management and use of event information to benchmark and track progress to zero avoidable harm. 
  
• Provide analysis and identifying trends from reports (e.g. event reports, SHARP report, Service Line Dashboards) to track progress of improvement strategies. Spread and sustain improvement. 
  
• Work with defense counsel to coordinate the investigation, processing and the defense of claims against facility: records, collects, documents, maintain and provides to defense attorneys any requested information and documents necessary to manage facility claims while maintaining privilege PSWP

• CPPS) Certified Professional in Patient Safety is required - if not already CPPS, must obtain within 12 months of hire
• Bachelor's Degree in a healthcare related field is required - Master's Degree is preferred
• Clinical background is preferred
• Three to five years healthcare experience in patient safety, risk, and/or quality preferred. Healthcare experience should be recent and within a clinical setting such as Hospital, Ambulatory Surgery Center is required
• Other licenses/certificates as required by the State

Medical City Dallas, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Medical City Dallas is recognized for its advanced medical facilities and commitment to excellence in patient care. We are an 895+ bed tertiary care center. Our medical team consists of more than 1,500 physicians, many are recognized as the world's best in their specialties. Patients travel to Medical City Dallas from all over the United States and from other countries. We offer sophisticated treatment by our 400+ in-house physician specialists. Medical City Dallas has a full-service adult hospital and pediatric hospital. We have separate adult and pediatric emergency rooms, outpatient clinics and diagnostic centers. Our providers have access to state-of-the-art technology and are pioneering new medical procedures to accommodate patient needs. As a part of the Medical City network of hospitals, patients are ensured access to leading medical experts and advanced healthcare innovations across the network.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

If you find this opportunity compelling, we encourage you to apply for our Director Patient Safety opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.