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Director Operations Support Jobs in Caldwell, ID

KBS

Bilingual Operations Coordinator

Nampa, ID · On-site

$20/hr

Bilingual Operations Coordinator / Operations Support Specialist Kellermeyer Bergensons Services ... direct deposit. Quick Pay provides a way for employees to access a portion of their pay prior to ...

Kosmos

Director of Operations

Boise, ID · On-site

Growing Manufacturer in Butte, MT has a need for a Director of Operations. This is a direct hire ... support business goals * Promote organization culture to meet the goals * Design, implement and ...

IV Nutrition

Assistant Clinic Director - RN

Eagle, ID · On-site

We are hiring an Assistant Clinic Director to support the management and daily operations of our clinic, while delivering high-quality intravenous vitamin infusion services. This role combines ...

IV Nutrition

Assistant Clinic Director - RN

Eagle, ID · On-site

We are hiring an Assistant Clinic Director to support the management and daily operations of our clinic, while delivering high-quality intravenous vitamin infusion services. This role combines ...

Amat

Director, Process Support Engineering

Boise, ID · On-site

$180K - $247K/yr

The Director will lead a team of Process Support Engineering managers and engineers while ... Business & Operational Excellence * Support resource planning, organizational growth, and financial ...

City of Boise

Zoo Director

Boise, ID

$135K - $157K/yr

... for operations, financial stewardship, facilities, and long-range planning. The Director will ... Support global animal and environmental conservation projects in areas such as Gorongosa National ...

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Director Operations Support information

See Caldwell, ID salary details

$36.9K

$117.8K

$182.7K

How much do director operations support jobs pay per year?

As of Aug 28, 2026, the average yearly pay for director operations support in Caldwell, ID is $117,809.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $169,200.00 per year, depending on experience, location, and employer.

How does a Director of Operations Support collaborate with other departments to drive organizational efficiency?

A Director of Operations Support works closely with leaders across departments such as HR, IT, finance, and frontline operations to identify process bottlenecks and implement solutions that enhance overall efficiency. Regular cross-functional meetings, project management initiatives, and data-driven reporting are common tools used to ensure alignment of goals and effective communication. By fostering these collaborative relationships, the Director helps streamline workflows, support change management initiatives, and ensure that operational improvements align with the company’s strategic objectives.

What are the key skills and qualifications needed to thrive as a Director of Operations Support?

To thrive as a Director of Operations Support, you need a strong background in operations management, strategic planning, and process improvement, often supported by a bachelor's or master's degree in business or a related field. Familiarity with ERP systems, project management software, and data analytics tools is typically required, along with certifications such as PMP or Six Sigma. Exceptional leadership, problem-solving, and communication skills help drive team performance and foster cross-functional collaboration. These skills and qualities are crucial for optimizing operational efficiency and ensuring the success of organizational objectives.

What is the difference between Director Operations Support vs Operations Manager?

AspectDirector Operations SupportOperations Manager
ResponsibilitiesOversees multiple departments, develops strategic initiatives, manages large teamsManages daily operations, supervises staff, implements policies
CredentialsBachelor's or master's degree, leadership experience, industry certificationsBachelor's degree, relevant experience, operational certifications
Work EnvironmentCorporate offices, cross-departmental collaborationOperational sites, team management

The main difference is that the Director Operations Support focuses on strategic oversight and interdepartmental coordination, while the Operations Manager handles daily operational activities and team supervision. Both roles require relevant experience and industry knowledge, but the Director role typically involves higher-level planning and decision-making.

What job categories do people searching Director Operations Support jobs in Caldwell, ID look for?

The top searched job categories for Director Operations Support jobs in Caldwell, ID are:

What cities near Caldwell, ID are hiring for Director Operations Support jobs?

Cities near Caldwell, ID with the most Director Operations Support job openings:

Director Operations Support jobs near you

Director, Operations Performance Office

Blue Cross of Idaho Health Service, Inc.

Meridian, ID • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

The Director, Operations Performance Office is responsible for enterprise operational performance management across Claims, Customer Service, Membership, Payment Integrity, and related operational functions. This role leads performance governance, business analytics, quality assurance, operational compliance monitoring, continuous improvement, vendor performance, and operational analytics. The Director translates strategic objectives into measurable outcomes through KPI management, reporting, operational controls, and data-driven decision making while advancing automation and AI-enabled capabilities to improve operational effectiveness, quality, and member experience.
This position reports to the Chief Information & Operations Officer and is located at the corporate headquarters in Meridian, Idaho. #LI-Onsite
Key Responsibilities:
Performance Management & Governance
  • Lead enterprise operational performance management through KPIs, SLAs, scorecards, and governance frameworks.
  • Facilitate operational and executive performance reviews, ensuring accountability for results and remediation plans.
  • Drive alignment between operational performance objectives, strategic priorities, regulatory requirements, and customer outcomes.
  • Monitor operational trends, risks, and performance commitments across Operations.
  • Support Star Ratings, HEDIS, CAHPS, and member experience performance monitoring in partnership with Quality and Stars program leadership, including performance commitments embedded in vendor agreements.

Analytics, Insights, & Operational Intelligence
  • Lead operational reporting, dashboards, analytics, and business insights to support executive decision-making.
  • Ensure data integrity, consistency, and governance across performance metrics.
  • Develop predictive analytics, forecasting models, and operational intelligence capabilities to identify trends, risks, and improvement opportunities.
  • Drive adoption of AI, automation, and advanced analytics to improve reporting, quality monitoring, and operational decision support.

Quality, Compliance & Risk Management
  • Oversee proactive and reactive quality assurance programs across operational functions.
  • Establish controls and monitoring practices to ensure compliance with regulatory, contractual, and organizational requirements.
  • Partner with Audit, Compliance, and operational leaders to address findings and implement sustainable corrective actions.
  • Ensure operational readiness for audits, reviews, and regulatory reporting requirements.

Continuous Improvement & Vendor Oversight
  • Lead process excellence initiatives focused on improving quality, productivity, efficiency, cost, and customer experience.
  • Apply Lean, Six Sigma, automation, and process redesign methodologies to achieve measurable business outcomes.
  • Establish vendor performance standards and monitor service delivery against contractual commitments and operational expectations.
  • Identify opportunities to leverage automation and emerging technologies to improve operational effectiveness.

Leadership
  • Build and lead a high-performing team of analytics, quality, reporting, and performance professionals.
  • Foster a culture of accountability, innovation, continuous improvement, and data-driven decision making.
  • Develop organizational capabilities in performance management, analytics, automation, and operational excellence.

To be considered for this opportunity, you have the following:
Experience:
  • Minimum of 10 years' experience in operational analytics and reporting with at least 5 years in managing teams.
  • Minimum of 5 years' experience in health plan or managed care operations, including Claims, Customer Service, Membership, Payment Integrity, or related functions.
  • Demonstrated success leading enterprise KPI programs, operational governance, and continuous improvement initiatives.
  • Experience managing vendor performance and outsourcing relationships.
  • Demonstrated ability and skills in Operational Performance Management, Data Analytics and Reporting, Quality Assurance, Root Cause Analysis, Operational Compliance, Vendor Governance, Lean Six Sigma, Performance Dashboard Development, KPI Framework Design, and Communication.
  • Experience with Artificial Intelligence (AI) and Generative AI applications
  • Experience with Business Intelligence and reporting platforms (Power BI, Tableau, etc.)
  • Ability to translate data and provide predictive analytics to improve operational excellence.

Education: Bachelor's degree in Business, Healthcare Administration, Analytics, or a related field, or equivalent experience (Two years of relevant work experience is equivalent to one year of college.). Master's degree preferred.
We'd also love it if you had:
  • Master's degree
  • Experience with CMS, Medicare Advantage Star Ratings, NCQA, state regulatory requirements, and healthcare operational compliance programs
  • Lean Six Sigma certification (Green Belt or Black Belt), PMP, or CPHQ

As of the date of this posting, a good faith estimate of the current pay range is: $134,960 - $202,440. The position is eligible for an annual incentive bonus (variable depending on company and employee performance). The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, travel requirements, internal equity, business or organizational needs, and alignment with market data.
At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer. We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program. We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.
Reasonable accommodations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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