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Director Operations Support Jobs in Massachusetts

TriOptus LLC

Operational support specialist

Boston, MA · On-site

$84/hr

* Agent Rewards Operations and Support Consultant * Join the Frontline Strategy team as an Agent ... Self-directed, organized, and able to manage competing priorities * Agile and adaptable in a fast ...

RSM

Operations Director

Boston, MA

Consulting Operations supports the practice by collaborating with all functional areas and enabling ... team environment - direct or indirectly * Experience in navigating in a matrix reporting ...

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Director Operations Support information

See Massachusetts salary details

$44.8K

$142.9K

$221.7K

How much do director operations support jobs pay per year?

As of Aug 8, 2026, the average yearly pay for director operations support in Massachusetts is $142,926.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,300.00 and $205,300.00 per year, depending on experience, location, and employer.

How does a Director of Operations Support collaborate with other departments to drive organizational efficiency?

A Director of Operations Support works closely with leaders across departments such as HR, IT, finance, and frontline operations to identify process bottlenecks and implement solutions that enhance overall efficiency. Regular cross-functional meetings, project management initiatives, and data-driven reporting are common tools used to ensure alignment of goals and effective communication. By fostering these collaborative relationships, the Director helps streamline workflows, support change management initiatives, and ensure that operational improvements align with the company’s strategic objectives.

What is the difference between Director Operations Support vs Operations Manager?

AspectDirector Operations SupportOperations Manager
ResponsibilitiesOversees multiple departments, develops strategic initiatives, manages large teamsManages daily operations, supervises staff, implements policies
CredentialsBachelor's or master's degree, leadership experience, industry certificationsBachelor's degree, relevant experience, operational certifications
Work EnvironmentCorporate offices, cross-departmental collaborationOperational sites, team management

The main difference is that the Director Operations Support focuses on strategic oversight and interdepartmental coordination, while the Operations Manager handles daily operational activities and team supervision. Both roles require relevant experience and industry knowledge, but the Director role typically involves higher-level planning and decision-making.

What are the key skills and qualifications needed to thrive as a Director of Operations Support?

To thrive as a Director of Operations Support, you need a strong background in operations management, strategic planning, and process improvement, often supported by a bachelor's or master's degree in business or a related field. Familiarity with ERP systems, project management software, and data analytics tools is typically required, along with certifications such as PMP or Six Sigma. Exceptional leadership, problem-solving, and communication skills help drive team performance and foster cross-functional collaboration. These skills and qualities are crucial for optimizing operational efficiency and ensuring the success of organizational objectives.
What are popular job titles related to Director Operations Support jobs in Massachusetts? For Director Operations Support jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Director Operations Support jobs in Massachusetts look for? The top searched job categories for Director Operations Support jobs in Massachusetts are:
What cities in Massachusetts are hiring for Director Operations Support jobs? Cities in Massachusetts with the most Director Operations Support job openings:
Director Operations Support jobs near you
Infographic showing various Director Operations Support job openings in Massachusetts as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $142,926 per year, or $68.7 per hour.

Network Engineer, Operations & Support

Meta

Boston, MA

$162K/yr

Full-time

Re-posted 24 days ago

Meta rating

7.8

Company rating: 7.8 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

136th of 242 rated software companies

Job description

Meta is looking for a forward-thinking engineering leader with technical skills in systems, tooling/automation, and network operations to join the Edge and Network Services (ENS) Operations organization. In this role, you will lead initiatives to improve efficiency, reliability, and risk management via process, systems, and data in one of the largest scale networks in the world. The person in this role will work within a fast-moving operations organization and enjoy digging into complex operational and reliability challenges in order to implement processes and technical system solutions at a global scale.Own and shape the operations of Meta’s next-generation edge and CDN infrastructure. This role has direct influence over how we design, deploy, and operate the environments that connect our global infrastructure. Scope and outcomes: Move responsibility/duty statements to the RESPONSIBILITIES section—work that is immediately felt by partner teams. Blend of strategic and hands-on technical leadership: You will drive long-term process and tooling direction while also being close enough to the ground to unblock restoration issues, optimize workflows, and ensure operational performance expectations. Cross Functional teams reach across Product Engineering, Security, Compliance, and Investment teams: This role interfaces with a broad cross-functional group of stakeholders, providing the opportunity to influence standards, champion automation, and extend best practices across the subsea ecosystem. Opportunity to build and scale a team. You’ll develop talent, define operational guardrails, and shape a team centered around ownership, precision, and continuous improvement.
Network Engineer, Operations & Support Responsibilities:
  • Be a key Subject Matter Expert in operations management with a focus on reliability and business process engineering, networking, and AI tooling/automation
  • Formulate the right metrics and definitions of success to report and drive quality, efficiency, cost, and timeliness, and evolve these over time to match changes to the infrastructure and business requirements
  • manage related programs, project budget plans, and budgets
  • Develop operations process improvement plans and transform with partner teams the improvements to scalable and automated AI-powered workflows by writing and reviewing the code to improve operational efficiency
  • Perform deep dives on complex operations and technical issues across programs & networks (e.g., business process defects, opportunities for AI-automated tooling, operations compliance nonconformance, troubleshooting and resolving time-sensitive network issues
  • Support detailed planning with management, and the reporting of all regulated controls throughout the relevant project lifecycles
  • Participate in team oncall rotation and improve issue/event escalation and emergency/incident response, including detailed after-action reviews to prevent future recurrences
  • Build cross-functional relationships and deliver results with partner teams (internally and externally) associated with all coordination, colocation operations, and compliance issues, including with vendors, contractors, and stakeholders/partners
  • Support real-world operations and production challenges that affect network capacity and reliability, and take the lessons to improve current and future generation coordination products and business processes
  • Up to 15 percent travel (domestic and international)

Minimum Qualifications:
  • Lean Six Sigma or related certification (green belt or higher)
  • Experience working within a global team and collaborating with cross-functional teams in a fast-paced and dynamic environment with limited supervision
  • Experience in implementing, maintaining the monitoring, alerting, and repairing systems for production networks in a DevOps environment
  • Strong organization/multitasking skills and ability to adapt to quickly-changing priorities with excellent communication skills (verbal and written)
  • 7+ years of experience with network operations and/or operations leadership while supporting large-scale operations in heterogeneous network environments
  • Project Management Professional (PMP) or related certification
  • Experience with networking protocols and concepts, including BGP/OSPF, TCP/IP, and IPv6
  • Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience

Preferred Qualifications:
  • Familiarity and experience with the creation and management of Standard Operating Procedures (SOPs), Methods of Procedure (MOPs), and policies, alongside comprehensive technical and operations guidance and knowledge management practices
  • Some coding experience in Python, or a willingness to learn
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • M.S. in Computer Science/Information Technology, Computer Engineering, Operations leadership, or a related discipline, or an equivalent mix of business process and technical experience
  • Familiarity with physical infrastructure design: rack elevations, cable types, connector types, optic types, patch panels, power/cooling, and facility infrastructure
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Understanding of AI methods and tools, as well as training workloads and the demands they exert on the network
  • Knowledge of data-driven analysis and analytics applied to a full project lifecycle
  • Experience in providing technical and operational guidance to internal partners and external vendors/MSPs
  • Working knowledge of project and ticket management tools
  • Certificates and/or demonstrated experience in technical operations management, compliance, and auditing

About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$162,000/year to $227,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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