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Director Operations Support Jobs in Indiana (NOW HIRING)

CareTria

Director of Operations, 3PL

Charlestown, IN · On-site

... operations. The Director, 3PL Distribution develops and manages a defined business plan that ... support of Company's strategic plan, communicate goals throughout area of responsibility, track ...

Right at Home

Operations Director

South Bend, IN · On-site

$100K/yr

The Operations Director works closely with office staff, caregivers, and leadership to drive growth, maintain service excellence, and support both clients and employees. Key Responsibilities ...

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Director Operations Support information

See Indiana salary details

$39K

$124.5K

$193.2K

How much do director operations support jobs pay per year?

As of Jun 4, 2026, the average yearly pay for director operations support in Indiana is $124,531.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,600.00 and $178,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Operations Support, and why are they important?

To thrive as a Director of Operations Support, you need a strong background in operations management, strategic planning, and process improvement, often supported by a bachelor's or master's degree in business or a related field. Familiarity with ERP systems, project management software, and data analytics tools is typically required, along with certifications such as PMP or Six Sigma. Exceptional leadership, problem-solving, and communication skills help drive team performance and foster cross-functional collaboration. These skills and qualities are crucial for optimizing operational efficiency and ensuring the success of organizational objectives.

How does a Director of Operations Support typically collaborate with other departments to drive organizational efficiency?

A Director of Operations Support works closely with leaders across departments such as HR, IT, finance, and frontline operations to identify process bottlenecks and implement solutions that enhance overall efficiency. Regular cross-functional meetings, project management initiatives, and data-driven reporting are common tools used to ensure alignment of goals and effective communication. By fostering these collaborative relationships, the Director helps streamline workflows, support change management initiatives, and ensure that operational improvements align with the company’s strategic objectives.

What does a Director of Operations Support do?

A Director of Operations Support oversees and improves the efficiency of an organization's operational processes by managing support teams, developing procedures, and ensuring smooth day-to-day operations. Their responsibilities often include coordinating cross-functional projects, implementing best practices, and optimizing resources to achieve business goals. They act as a bridge between upper management and operational staff, ensuring clear communication and alignment with organizational objectives. Additionally, they analyze performance data and implement strategies to enhance productivity and customer satisfaction.

What is the difference between Director Operations Support vs Operations Manager?

AspectDirector Operations SupportOperations Manager
ResponsibilitiesOversees multiple departments, develops strategic initiatives, manages large teamsManages daily operations, supervises staff, implements policies
CredentialsBachelor's or master's degree, leadership experience, industry certificationsBachelor's degree, relevant experience, operational certifications
Work EnvironmentCorporate offices, cross-departmental collaborationOperational sites, team management

The main difference is that the Director Operations Support focuses on strategic oversight and interdepartmental coordination, while the Operations Manager handles daily operational activities and team supervision. Both roles require relevant experience and industry knowledge, but the Director role typically involves higher-level planning and decision-making.

What are popular job titles related to Director Operations Support jobs in Indiana? For Director Operations Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Director Operations Support jobs in Indiana look for? The top searched job categories for Director Operations Support jobs in Indiana are:
What cities in Indiana are hiring for Director Operations Support jobs? Cities in Indiana with the most Director Operations Support job openings:
Director Operations Support jobs near you
Support Operations Lead

Support Operations Lead

Your Money Line

Indianapolis, IN • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

About the Role

This role blends strong technical aptitude with robust client-facing communication skills. As the Support Operations Lead, you'll be the first dedicated support hire at Your Money Line, which means you'll handle day-to-day customer interactions and design, implement, and continuously improve our support infrastructure, processes, and standards. You've built something like this before, and you're ready to do it again.

You will own the customer support experience across chat, email, and ticketing systems while helping to refine best practices - reporting to the Director of Client Success. This is a hybrid role based out of our Indianapolis office.

To succeed as a Support Operations Lead, you should be an effective communicator, possess broad technical competency, and strong multitasking skills.

About Your Money Line

Money is the #1 stressor for American workers-and we're on a mission to create financial stability and confidence for all. YML is a leading financial wellness benefit pairing AI-powered software with empathetic human coaching to change the financial lives of thousands of households-from teachers to nurses and everyone in between. With YML, employees get help with everyday money challenges, and employers see gains in team wellness, retention, and engagement.

Your Money Line was founded by Peter Dunn (aka Pete the Planner) and is funded by leading Midwest investors, such as Allos Ventures, First Trust Capital Partners, Elevate Ventures, and CareSource.

Key Responsibilities

  • Design and own the support infrastructure, processes, and standards that will scale with the business
  • Analyze ticket trends to identify product issues, user friction, and improvement opportunities
  • Partner with Product and Engineering teams to escalate bugs and advocate for resolution
  • Create and maintain internal documentation and customer-facing help resources
  • Serve as the primary point of contact for customer support inquiries via chat, email, and support tickets
  • Deliver timely, accurate, and empathetic support to end users and employer clients
  • Troubleshoot technical issues across mobile and desktop applications
  • Translate complex technical issues into clear, user-friendly explanations
  • Track and report on Service Level Agreements (SLAs) and resolution time standards
  • Help refine support processes to improve efficiency and customer satisfaction

Requirements

  • 2-4 years of experience in customer support or technical support, preferably in a SaaS environment
  • Strong technical aptitude with the ability to troubleshoot software issues
  • Ability to read API documentation, trace integration issues, and communicate technical failures to engineering teams (no coding required, but you need to understand what's breaking and why)
  • Experience working with ticketing/support platforms
  • Excellent written communication skills (clear, concise, professional)
  • Ability to manage multiple priorities and meet SLA/Time Service expectations
  • Experience building or scaling a support function from scratch (preferred)
  • Familiarity with mobile (iOS/Android) and web application support (preferred)
  • Experience supporting B2B customers and/or employer-sponsored benefits platforms (preferred)

Benefits

  • Medical Insurance
  • Dental and Vision Insurance
  • Life Insurance
  • 401k with a 4% match
  • Company equity options
  • Work laptop
  • Unlimited wellness time off
  • Unlimited paid time off
  • Hybrid office model
  • Paid holidays
  • Paid maternity, paternity, and adoption leave
  • HSA and employer HSA contribution
  • Office snacks
  • Regular employee events
  • Fun startup culture
  • Voted a "Best Place to Work in Indiana" 2023, 2024, 2025, 2026

If you feel you meet these qualifications, you get excited by the idea of helping millions of people achieve financial stability, and you want to work with a diverse, hardworking team - we'd love to meet you.

Employment Type: FULL_TIME

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