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Director Operations Manager Jobs in Canmore, AB (NOW HIRING)

Seasonal Impact

Account Manager

Calgary, AB · On-site

Performing site walkthroughs with clients to ensure quality and service expectations are met * Assist in the resolution of customer problems or concerns as directed by the PM Operations Manager

High Tide

Accounting Manager, Operations

Calgary, AB · On-site

High Tide Inc. is looking for an Accounting Manager, Operations to lead and evolve our Accounts ... Self-directed, detail-oriented, and highly organized. * Strong verbal and written communication ...

Messer Group

Plant Manager

Calgary, AB

CA$95K - CA$120K/yr

The Plant Manager is responsible for the day-to-day operations of the plant, including production ... The ability to lead a team, motivate, and cultivate direct reports to achieve high performance ...

Circle K

District Manager - Alberta South

Calgary, AB

Operations Location: Calgary, AB Type of employment: Permanent, Full Time (40 hours) THE ROLE We ... Any special projects, as directed. WHAT YOU'LL NEED We want you to join our team! Here's what we're ...

BGRE

Director, Asset Management

Calgary, AB · On-site

... property operations, financial management, strategic objectives - financings, acquisitions and ... direct oversight of property management team * Must be a team player with exceptional work ethic ...

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All JobsOperations JobsDirector Operations Manager JobsDirector Operations Manager Jobs in Canmore, AB

Director Operations Manager information

What does a director operations manager do?

A Director Operations Manager is responsible for overseeing the daily operations of an organization or a specific department. They develop and implement operational policies, manage budgets, streamline processes, and ensure that the company meets its goals efficiently. This role often involves supervising teams, coordinating with other departments, and analyzing performance metrics to improve productivity. Their leadership ensures that business operations run smoothly, efficiently, and in alignment with the company's strategic objectives.

What are the key skills and qualifications needed to thrive as a director operations manager?

To thrive as a Director Operations Manager, you need strong leadership, strategic planning, and business management skills, typically supported by a bachelor's or master's degree in business administration or a related field. Familiarity with ERP systems, data analytics tools, and Lean Six Sigma or PMP certifications is highly beneficial. Exceptional communication, problem-solving, and team-building abilities help you drive performance and manage change effectively. These skills ensure efficient operations, foster organizational growth, and enable successful execution of company strategies.

How does a director operations manager typically collaborate with cross-functional teams to drive organizational goals?

A Director Operations Manager frequently works alongside departments such as finance, HR, sales, and IT to ensure operational strategies align with broader business objectives. This role involves leading meetings, setting shared goals, and coordinating resources across teams to streamline processes and improve efficiency. Effective communication and relationship-building are key, as the Director must balance priorities, resolve conflicts, and foster a culture of collaboration. By regularly engaging with cross-functional teams, the Director Operations Manager helps to break down silos and drive company-wide initiatives forward.

What is the difference between Director Operations Manager vs Operations Supervisor?

AspectDirector Operations ManagerOperations Supervisor
ResponsibilitiesOversees multiple departments, develops strategic plans, manages senior staffSupervises daily operations, manages frontline staff, ensures operational efficiency
Required CredentialsBachelor’s degree, often MBA, extensive experience in operations managementHigh school diploma or associate degree, relevant experience in operations
Work EnvironmentCorporate offices, strategic planning settingsWarehouse, manufacturing, retail stores, or service centers
Industry UsageCommon in large organizations across various industriesFound in operational roles within specific departments or locations

The Director Operations Manager typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Supervisor focuses on managing daily activities and frontline staff. Both roles require operational knowledge, but the Director position involves broader responsibilities and higher-level decision-making.

What are the most commonly searched types of Operations Manager jobs in Canmore, AB?

The most popular types of Operations Manager jobs in Canmore, AB are:

What are popular job titles related to Director Operations Manager jobs in Canmore, AB?

For Director Operations Manager jobs in Canmore, AB, the most frequently searched job titles are:

What cities near Canmore, AB are hiring for Director Operations Manager jobs?

Cities near Canmore, AB with the most Director Operations Manager job openings:

Director Operations Manager jobs near you
Infographic showing various Director Operations Manager job openings in Canmore, AB as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Manager, Customer Service & Inside Sales - Calgary Stampeders

Scotiabank Saddledome

Calgary, AB • On-site

Full-time

Re-posted 27 days ago

Job description

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together.  If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract!

THE POSITION 

Reporting to the Director, Operations, the Manager, Customer Service & Inside Sales is responsible for driving season ticket member satisfaction, retention, revenue growth, and fan engagement for the Calgary Stampeders. This role leads the Customer Service and Inside Sales team while developing and executing strategies to maximize renewals, generate new revenue through inside sales initiatives, and increase customer lifetime value through season tickets, group sales, premium seating, and upsell opportunities.

The Manager will oversee a team of Account Managers focused on delivering exceptional service, retaining season ticket members, identifying sales opportunities, and achieving revenue targets across season tickets, premium products, group experiences, and additional ticket inventory.

KEY ACCOUNTABILITIES 

Leadership & Staff Management

  • Manage, hire, train, coach, mentor, and supervise Account Managers.
  • Develop a high-performance culture focused on customer service, retention, sales growth, and fan engagement.
  • Establish individual and team sales and retention goals, providing ongoing coaching and performance management.
  • Plan and lead departmental staff meetings and training sessions.
  • Determine and communicate Account Manager and part-time staffing schedules.
  • Recruit, hire, train, and supervise part-time staff and volunteers.

Retention & Customer Experience

  • Achieve and exceed renewal targets as established by management.
  • Lead season ticket retention initiatives through proactive communication, relationship management, and member engagement programs.
  • Develop and execute customer service strategies that increase satisfaction, loyalty, and long-term account value.
  • Establish and review operational policies and procedures for the customer service department.
  • Act as the primary escalation point for customer inquiries and service-related issues.
  • Lead guest relations initiatives and ensure exceptional service standards are maintained.

Inside Sales & Revenue Growth

  • Develop and execute inside sales strategies to generate revenue from existing accounts and new prospects.
  • Identify and capitalize on opportunities to convert season ticket members into premium seating, suites, hospitality, and group sales customers.
  • Lead upsell campaigns focused on premium experiences, add-on products, event hospitality, and ticket package enhancements.
  • Work closely with Account Managers to maximize account revenue through cross-selling and relationship-based sales initiatives.
  • Monitor sales performance, establish pipelines, and implement strategies to achieve revenue targets.

Membership Engagement & Loyalty Programs

  • Plan and execute annual season ticket member gift programs, contests, member trips, and appreciation initiatives.
  • Create programs and touchpoint plans that strengthen member loyalty and increase retention rates.

Business Operations & Administration

  • Assist in developing and managing the department operating budget, including capital expenditures.
  • Work with Payroll to ensure timely and accurate processing of part-time staff compensation.
  • Implement and execute data capture, customer feedback, survey, and lead generation programs to support business objectives.
  • Actively participate in safety programs and follow all organizational policies and procedures.
  • Perform other related duties as assigned.

THE INDIVIDUAL 

The ideal individual will have the following background: 

  • Minimum 8-10 years of customer service and sales experience;
  • Minimum 3-5 years of leadership experience;
  • The ability to multi-task and perform under pressure while meeting deadlines is crucial;
  • Ability to work independently or as part of a team with exceptional communication skills (both written and verbal);
  • Intermediate to advanced skills using all Microsoft platforms is considered a strong asset.

This position will remain open until 3:00pm Monday, August 31st, 2026. 

CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. 

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