Manage operational risk by exercising sound judgment and ensuring adherence to legal and compliance ... Hiring, developing, motivating, and directing staff * Ensuring documentation of standard ...
New
Manage operational risk by exercising sound judgment and ensuring adherence to legal and compliance ... Hiring, developing, motivating, and directing staff * Ensuring documentation of standard ...
New
Manage operational risk by exercising sound judgment and ensuring adherence to legal and compliance ... Hiring, developing, motivating, and directing staff * Ensuring documentation of standard ...
New
... feedback. - Direct the team through complexity, demonstrating composure through ambiguous ... You will play a pivotal role in identifying and mitigating risks, confirming that operations and ...
... feedback. - Direct the team through complexity, demonstrating composure through ambiguous ... You will play a pivotal role in identifying and mitigating risks, confirming that operations and ...
Graham, KY · On-site
$175K - $225K/yr
This role serves as the operational leader for a 150-person, high-risk manufacturing site, with ... Direct experience in energetics or explosives manufacturing (e.g., propellants, detonators, high ...
Graham, KY · On-site
$175K - $225K/yr
This role serves as the operational leader for a 150-person, high-risk manufacturing site, with ... Direct experience in energetics or explosives manufacturing (e.g., propellants, detonators, high ...
The Role As a Director within the Defined Benefit Operations, you blend deep Defined Benefit domain ... in handling risk by mitigating or eliminate potential operational defects and procedural gaps
New
The Role As a Director within the Defined Benefit Operations, you blend deep Defined Benefit domain ... in handling risk by mitigating or eliminate potential operational defects and procedural gaps
New
Graham, KY · On-site
$175K - $225K/yr
This role serves as the operational leader for a 150-person, high-risk manufacturing site, with ... Direct experience in energetics or explosives manufacturing (e.g., propellants, detonators, high ...
Graham, KY · On-site
$175K - $225K/yr
This role serves as the operational leader for a 150-person, high-risk manufacturing site, with ... Direct experience in energetics or explosives manufacturing (e.g., propellants, detonators, high ...
Louisville, KY · On-site
... feedback. - Direct the team through complexity, demonstrating composure through ambiguous ... You will guide teams in identifying and mitigating risks, confirming that operations and core ...
Louisville, KY · On-site
... feedback. - Direct the team through complexity, demonstrating composure through ambiguous ... You will guide teams in identifying and mitigating risks, confirming that operations and core ...
This role partners with Business Banking, Sales, Risk, Operations, Compliance, and payment ... Major changes in areas of responsibility may occur, as directed by management, and will require ...
This role partners with Business Banking, Sales, Risk, Operations, Compliance, and payment ... Major changes in areas of responsibility may occur, as directed by management, and will require ...
Be Seen First
This role partners with Business Banking, Sales, Risk, Operations, Compliance, and payment ... Major changes in areas of responsibility may occur, as directed by management, and will require ...
Quick apply
Be Seen First
This role partners with Business Banking, Sales, Risk, Operations, Compliance, and payment ... Major changes in areas of responsibility may occur, as directed by management, and will require ...
Lexington, KY · On-site
Lead planning, review, and execution of high-risk activities (e.g., crane & rigging, energy ... Lead safety planning and execution in alignment with project leadership and operational goals
Lexington, KY · On-site
Lead planning, review, and execution of high-risk activities (e.g., crane & rigging, energy ... Lead safety planning and execution in alignment with project leadership and operational goals
Ashland, KY · On-site
Lead planning, review, and execution of high-risk activities (e.g., crane & rigging, energy ... Lead safety planning and execution in alignment with project leadership and operational goals
Ashland, KY · On-site
Lead planning, review, and execution of high-risk activities (e.g., crane & rigging, energy ... Lead safety planning and execution in alignment with project leadership and operational goals
Covington, KY · On-site
$130K - $264K/yr
Drive coordination across product, engineering, legal, risk, and operations teams. * Manage ... Effective communication and stakeholder management, with ability to influence without direct ...
Covington, KY · On-site
$130K - $264K/yr
Drive coordination across product, engineering, legal, risk, and operations teams. * Manage ... Effective communication and stakeholder management, with ability to influence without direct ...
Graham, KY · On-site
$175 - $225/hr
Lead production ramp, capacity expansion, and operational readiness aligned to customer demand ... Strong understanding of explosive safety, hazard analysis, and risk mitigation * Experience with ...
New
Graham, KY · On-site
$175 - $225/hr
Lead production ramp, capacity expansion, and operational readiness aligned to customer demand ... Strong understanding of explosive safety, hazard analysis, and risk mitigation * Experience with ...
New
Lincolnshire, KY · On-site
$90 - $120/hr
Partner with Regional SVPs, Market Managers, Fixed Operations Directors, and field leadership to ... risk work, including RV roof access, fall protection, forklift operations, LOTO, hot work, and ...
New
Lincolnshire, KY · On-site
$90 - $120/hr
Partner with Regional SVPs, Market Managers, Fixed Operations Directors, and field leadership to ... risk work, including RV roof access, fall protection, forklift operations, LOTO, hot work, and ...
New
... operations while managing and developing a dedicated risk management team. The position combines ... Oversee and direct claims lifecycle, ensuring timely, accurate, and effective handling from first ...
New
... operations while managing and developing a dedicated risk management team. The position combines ... Oversee and direct claims lifecycle, ensuring timely, accurate, and effective handling from first ...
New
... operations while managing and developing a dedicated risk management team. The position combines ... Oversee and direct claims lifecycle, ensuring timely, accurate, and effective handling from first ...
New
... operations while managing and developing a dedicated risk management team. The position combines ... Oversee and direct claims lifecycle, ensuring timely, accurate, and effective handling from first ...
New
... operations while managing and developing a dedicated risk management team. The position combines ... Oversee and direct claims lifecycle, ensuring timely, accurate, and effective handling from first ...
New
... operations while managing and developing a dedicated risk management team. The position combines ... Oversee and direct claims lifecycle, ensuring timely, accurate, and effective handling from first ...
New
Newport, KY · On-site
This role provides strategic leadership for claims operations, team performance, process ... Bachelor's degree in Business, Risk Management, Insurance, Logistics, Supply Chain, Legal Studies ...
Newport, KY · On-site
This role provides strategic leadership for claims operations, team performance, process ... Bachelor's degree in Business, Risk Management, Insurance, Logistics, Supply Chain, Legal Studies ...
$125K - $150K/yr
This role provides strategic leadership for claims operations, team performance, process ... Bachelor's degree in Business, Risk Management, Insurance, Logistics, Supply Chain, Legal Studies ...
$125K - $150K/yr
This role provides strategic leadership for claims operations, team performance, process ... Bachelor's degree in Business, Risk Management, Insurance, Logistics, Supply Chain, Legal Studies ...
Newport, KY · On-site
$125 - $150/hr
This role provides strategic leadership for claims operations, team performance, process ... Bachelor's degree in Business, Risk Management, Insurance, Logistics, Supply Chain, Legal Studies ...
Newport, KY · On-site
$125 - $150/hr
This role provides strategic leadership for claims operations, team performance, process ... Bachelor's degree in Business, Risk Management, Insurance, Logistics, Supply Chain, Legal Studies ...
Through the acquisition, development, and operation of live and historical racing entertainment ... Supervise Director or Claims to ensure all work is properly prioritized and completed. * Serve on ...
Through the acquisition, development, and operation of live and historical racing entertainment ... Supervise Director or Claims to ensure all work is properly prioritized and completed. * Serve on ...
$46.9K - $63.2K
6% of jobs
$63.2K - $79.4K
6% of jobs
$91.1K is the 25th percentile. Wages below this are outliers.
$79.4K - $95.7K
17% of jobs
$95.7K - $112K
16% of jobs
The median wage is $114.9K / yr.
$112K - $128.2K
23% of jobs
$137.2K is the 75th percentile. Wages above this are outliers.
$128.2K - $144.5K
11% of jobs
$144.5K - $160.8K
6% of jobs
$160.8K - $177K
4% of jobs
$177K - $193.3K
4% of jobs
$193.3K - $209.6K
2% of jobs
$209.6K - $225.8K
3% of jobs
$46.9K
$124.4K
$225.8K
| Aspect | Director Operational Risk | Risk Manager |
|---|---|---|
| Credentials | Typically requires advanced degrees (e.g., MBA, Risk Management certifications) | Often requires similar certifications but may have less emphasis on advanced degrees |
| Work Environment | Strategic, leadership-focused, overseeing risk frameworks across departments | Operational, focused on identifying and mitigating specific risks within teams |
| Employer & Industry Usage | Common in banking, finance, insurance, and large corporations | Found across various industries including finance, healthcare, and manufacturing |
The main difference is that the Director of Operational Risk typically holds a senior leadership role responsible for setting risk strategies and policies, while the Risk Manager focuses on implementing risk mitigation measures at the operational level. Both roles require relevant certifications and experience, but the Director position involves broader strategic oversight.
Full-time
Posted 2 days ago
New
8.7
Based on 271 frontline employees who took The Breakroom Quiz
15th of 150 rated financial services
Note: Fidelity will not provide immigration sponsorship for this position
**The team is open to hiring a Manager or Senior Manager depending on the qualifications of the selected candidate**
The Role
The Manager, Defined Benefit Operations leads a team of 10-15 Defined Benefit Specialists and is accountable for the quality, accuracy, and productivity of the team's work. This leader plays a key role in WI Client & Participant Services, fostering a highperformance culture and ensuring exceptional client satisfaction. You will manage daily operations for a complex Defined Benefits team (Calculations and/or Employee Resolution), providing strong oversight, process discipline, and partnership with offshore support. Major responsibilities include:
Communicate organizational goals, values, and expectations clearly across the team.
Coach, mentor, and develop team members to support performance, growth, and career development.
Monitor team metrics, addressing performance gaps and driving continuous improvement.
Improve operational processes to increase efficiency and reduce cost per participant.
Manage operational risk by exercising sound judgment and ensuring adherence to legal and compliance requirements.
Oversee capacity planning, resource allocation, budgeting, and succession planning to ensure operational stability.
Collaborate across Defined Benefits business partners to pursue cohesive business goals.
Drive a customerfocused culture and support quality initiatives.
Anticipate and lead organizational and operational change using data and business insight.
The Expertise and Skills You Bring
BS/BA preferred; MBA a plus
5+ years of benefits outsourcing plan administration experience
Proven leadership record with strong communication skills
Strong operations background, especially in process management and improvement
Experience in financial services and/or DB outsourcing, ideally with Fortune 1000 clients
Strong analytical and problemsolving skills, including rootcause analysis
Demonstrated initiative in solving operational challenges and implementing improvements
Ability to lead teams through change and work crossfunctionally
Knowledge of transaction processing systems and participant databases
Proficiency in Microsoft Office
The Manager, Defined Benefit Operations builds strong, influential partnerships across internal teams to ensure high client satisfaction. Core responsibilities include:
Hiring, developing, motivating, and directing staff
Ensuring documentation of standard methodologies and compliance adherence
Maintaining tools and workflows to meet SLAs and support client needs
Monitoring productivity, quality, and volumerelated risk
Implementing process improvements to enhance quality and efficiency
Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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