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Director Online Reputation Management Jobs in Indiana

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Leasing Professional

Fort Wayne, IN · On-site

$15.75 - $18.50/hr

To help guide us towards this goal, all members of Carter-Haston team follow a management approach ... review, online reputation building, resident event coordination, and community engagement ...

Wingstop

Wingstop General Manager

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Manage online reputation, including guest reviews and feedback * Execute company promotions and initiatives with consistency Team Leadership & Development * Recruit, hire, and retain a strong ...

Wingstop

Wingstop General Manager

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Manage online reputation, including guest reviews and feedback * Execute company promotions and initiatives with consistency Team Leadership & Development * Recruit, hire, and retain a strong ...

Gray Capital LLC

Property Manager

Granger, IN · On-site

$70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor online reputation and respond to reviews accordingly. Deliver Exceptional Resident ... Knowledge of Fair Housing and property management regulations * Excellent communication ...

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Director Online Reputation Management information

What does a director of online reputation management do?

A Director of Online Reputation Management oversees strategies and initiatives to shape, protect, and enhance a company's or individual’s presence on the internet. This includes monitoring digital channels for brand mentions, managing responses to reviews or negative publicity, and developing campaigns to foster a positive image. They collaborate with marketing, PR, and customer service teams to ensure consistent messaging and address any reputational risks. Their main goal is to maintain a favorable public perception and mitigate any potential damage to the brand’s reputation online.

How does a director of online reputation management typically collaborate with other departments to protect and enhance a company's brand image?

A Director of Online Reputation Management works closely with teams such as marketing, public relations, customer service, and legal to create a unified strategy for monitoring and responding to online feedback. They coordinate with marketing to ensure brand messaging is consistent across all digital platforms, collaborate with PR during crisis situations, and work with customer service to address negative reviews or comments effectively. This role often involves leading cross-functional meetings to align reputation management strategies and ensure all departments are prepared to respond quickly to potential online risks. Such collaboration is vital for maintaining a positive and resilient brand image.

What are the key skills and qualifications needed to thrive as a director of online reputation management, and why are they important?

To thrive as a Director of Online Reputation Management, you need expertise in digital marketing, brand management, crisis communication, and analytics, usually supported by a relevant degree and experience in public relations or communications. Proficiency with social listening tools, SEO platforms, analytics dashboards, and content management systems is typically required. Exceptional leadership, strategic thinking, and strong interpersonal skills set top performers apart in this role. These skills and qualities are essential to proactively safeguard brand reputation, manage crises effectively, and maintain a positive online presence.

What are the most commonly searched types of Online Reputation Management jobs in Indiana?

The most popular types of Online Reputation Management jobs in Indiana are:

What are popular job titles related to Director Online Reputation Management jobs in Indiana?

For Director Online Reputation Management jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Director Online Reputation Management jobs in Indiana look for?

The top searched job categories for Director Online Reputation Management jobs in Indiana are:

What cities in Indiana are hiring for Director Online Reputation Management jobs?

Cities in Indiana with the most Director Online Reputation Management job openings:

Director Online Reputation Management jobs near you

Business Development Representative/Internet Sales

ANDY MOHR

Avon, IN • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 6 days ago

Job description

Andy Mohr Automotive Group is one of the largest volume car dealership groups in the state of Indiana. Mohr’s goal is to Sell and Service in volume. With aggressive advertising campaigns that are value-oriented, car customers are very familiar with the Andy Mohr brand. Andy Mohr dealerships are stocked with large inventories that are priced very competitively. The Andy Mohr Automotive group employs more than 1100 employees throughout central Indiana and the employees are value-oriented. They are honest and straightforward and get customers in and out efficiently.

Looking for motivated individuals

Customer and Internal communications and follow-up are key functions of this position

  • Respond to customer leads generated from incoming calls and internet submissions for sales and service.
  • Answer customer questions promptly with honesty and accuracy.
  • Reach out to targeted customers by phone and e-mail to support promotions and initiatives of Sales and Service.
  • Make calls related to unsold customers or inactive service customers.
  • Generate management reports for use in identifying Sales and Service opportunities.
  • Support staff and clients by handling escalated calls/situations
  • Manage descriptions of inventory displayed on ASAP Website
  • Manage and communicate online reputation through all review sites.
  • Work closely with other department managers and manufacturer representatives.
  • Promote community relations through active participation in events.
  • Maintain/Update customer data base.
  • Cashiering responsibilities for Sales and Service.
  • Values – integrity, drive, team player
  • Customer service skills – excellent interpersonal skills, upbeat personality and strong work ethic.
  • Excellent computer skills and ability to adapt to various dealership systems:
  • Problem Solving skills.
  • Multi-tasking is essential

 BENEFITS: 

  • Extensive training and support
  • 401K
  • All medical, dental benefits, vacation pay

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