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Director Of Victim Services Jobs (NOW HIRING)

The State of Arizona

VICTIM ADVOCATE

$36K - $55K/yr

The Arizona Attorney General's Office Criminal Division/Office of Victim Services Section is ... Completes periodic assignments from the Advocate Program Manager and the Director of OVS. This ...

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How much do director of victim services jobs pay per year?

As of Sep 3, 2026, the average yearly pay for director of victim services in the United States is $127,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $150,500.00 per year, depending on experience, location, and employer.

What does a director of victim services do?

A Director of Victim Services oversees programs and staff dedicated to supporting victims of crime or trauma. They are responsible for managing resources, developing policies, and ensuring that victims receive appropriate counseling, advocacy, and assistance. This role often involves collaborating with law enforcement, community organizations, and government agencies to enhance services and secure funding. The director also evaluates program effectiveness and implements improvements to better serve victims’ needs.

What are the key skills and qualifications needed to thrive as a director of victim services, and why are they important?

To thrive as a Director Of Victim Services, you need extensive experience in social work, crisis intervention, and program management, often supported by a relevant degree and advanced certifications in victim advocacy. Familiarity with case management systems, data privacy protocols, and grant management tools is typically required. Exceptional leadership, empathy, cultural competency, and effective communication are critical soft skills for building trust and guiding multidisciplinary teams. These skills and qualifications are essential to ensure effective support for victims, compliance with legal standards, and the successful administration of victim services programs.

What are some common challenges faced by a director of victim services, and how can they be effectively managed?

A Director of Victim Services often faces challenges such as balancing limited resources with high client needs, managing a multidisciplinary team, and ensuring compliance with legal and ethical standards. Navigating secondary trauma among staff and maintaining effective partnerships with law enforcement and community organizations are also key concerns. Successful directors address these challenges by fostering strong communication, prioritizing staff well-being, and implementing clear protocols to ensure consistent, high-quality service delivery.

What is the difference between Director Of Victim Services vs Victim Advocate?

AspectDirector Of Victim ServicesVictim Advocate
CredentialsTypically requires a bachelor’s or master’s degree in social work, psychology, or related fields; certifications in victim advocacy are commonOften requires a high school diploma or associate degree; certifications in victim advocacy enhance prospects
Work EnvironmentLeads teams, manages programs, and collaborates with agencies in government or non-profit sectorsProvides direct support and crisis intervention to victims, often working in community agencies or courts
Employer & IndustryGovernment agencies, non-profits, criminal justice systemNon-profit organizations, legal systems, social services

The Director Of Victim Services oversees victim assistance programs and manages staff, while Victim Advocates provide direct support and crisis intervention to victims. Both roles are vital in the victim services field but differ mainly in scope, responsibilities, and required credentials.

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Director Of Victim Services jobs near you
Infographic showing various Director Of Victim Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $127,543 per year, or $61.3 per hour.

Director of Victim Services & Volunteer Engagement

The Gay & Lesbian Community Center of Southern Nevada

Las Vegas, NV

$80K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Position Summary
The Director of Victim Services amp; Volunteer Engagement provides strategic and operational leadership for The Center's victim services, advocacy programs, volunteer engagement, and guest services. This position is responsible for ensuring that individuals experiencing violence, crisis, discrimination, or victimization receive compassionate, trauma-informed, and culturally responsive support while developing the systems, staff, and volunteer infrastructure necessary to sustain high-quality services.
The Director oversees all direct victim service operations, including victim service grants, crisis response, volunteer advocate development, and guest services. Working closely with the Senior Manager of Community Learning amp; Engagement, this position ensures a seamless transition from CAN Advocate Training into supervised volunteer advocacy through structured onboarding, shadowing, mentorship, and ongoing quality assurance.
This role requires an experienced leader with a strong clinical foundation in trauma-informed care, crisis intervention, victim advocacy, and program management who can build systems, supervise multidisciplinary staff, respond to complex situations, and ensure excellence in service delivery.
Essential Responsibilities:
Victim Services Leadership
  • Provide strategic leadership for all victim service programs and advocacy initiatives.
  • Ensure services are delivered using trauma-informed, survivor-centered, culturally responsive, and evidence-based practices.
  • Supervise victim services staff and provide coaching, mentorship, and professional development.
  • Respond to complex, high-risk, or crisis situations requiring leadership intervention.
  • Develop policies, procedures, and protocols that ensure quality, consistency, confidentiality, and compliance.
Volunteer Engagement amp; CAN Advocate Program
  • Lead the operational development of The Center's volunteer advocacy program.
  • Build the infrastructure necessary to transition CAN graduates into active volunteer advocates.
  • Develop volunteer onboarding processes, competency assessments, and supervision models.
  • Create structured shadowing opportunities for new advocates.
  • Establish volunteer scheduling systems and performance expectations.
  • Ensure volunteers complete required service hours while receiving ongoing mentorship and support.
  • Develop continuing education opportunities for volunteer advocates in collaboration with the Senior Manager of Community Learning amp; Engagement.
Advocacy Operations
  • Oversee advocacy services provided through victim service grants, including VOCA and other victim service funding opportunities.
  • Ensure compliance with grant requirements, documentation standards, confidentiality laws, and reporting expectations.
  • Monitor program quality through case review, data analysis, and continuous quality improvement.
  • Develop systems that strengthen advocacy effectiveness and client outcomes.
Guest Services amp; Community Access
  • Provide oversight of Guest Services as the primary point of entry into The Center.
  • Develop systems that ensure guests receive welcoming, affirming, and efficient support.
  • Improve front desk operations, referral pathways, service navigation, and electronic tracking systems.
  • Ensure guest services align with advocacy and victim service priorities.
Staff Leadership:
Provide direct supervision to:
  • Volunteer amp; Victim Services Support Manager
    • Oversees Guest Services Specialist
  • Victim Services Coordinator
Responsibilities include:
  • Hiring and onboarding
  • Performance management
  • Professional development
  • Team accountability
  • Budget oversight
  • Workforce planning
Collaboration amp; Program Integration
  • Partner with the Senior Manager of Community Learning amp; Engagement to ensure alignment between advocate education and field practice.
  • Collaborate on the implementation of cross-functional grants and initiatives that include both educational/prevention and victim service components.
  • Collaborate with internal program leaders to strengthen referrals and interdisciplinary support.
  • Build relationships with domestic violence agencies, sexual assault providers, hospitals, law enforcement, behavioral health providers, and other community partners.
  • Represent The Center in collaborative meetings and multidisciplinary teams.
Grant Management amp; Program Evaluation
  • Manage victim service grants, including VOCA, and ensure compliance with all funding requirements.
  • Collaborate with the Senior Manager of Community Learning amp; Engagement on grant implementation and reporting for grants that include both victim service and educational or prevention components.
  • Assist with grant development and proposal writing for victim services and advocacy initiatives.
  • Monitor program outcomes and performance metrics.
  • Prepare reports for funders, leadership, and stakeholders related to victim service programs.
  • Identify opportunities for program growth and sustainability.
Qualifications:
Required
  • Master's degree in Social Work, Counseling, Psychology, Human Services, Public Health, or a closely related field.
  • Minimum three years of leadership experience in victim services, behavioral health, crisis intervention, domestic violence, sexual assault, or related social service programs.
  • Experience working with LGBTQ+ communities.
  • Demonstrated experience supervising professional staff.
  • Experience responding to crisis situations and supporting individuals impacted by trauma.
  • Strong knowledge of trauma-informed care, victim advocacy best practices, and crisis intervention.
  • Experience developing operational systems, policies, and procedures.
  • Experience managing victim service grants, program budgets, and compliance requirements.
  • Excellent organizational, communication, and leadership skills.
Preferred
  • Licensed Clinical Social Worker (LCSW) or Licensed Master Social Worker (LMSW).
  • Experience supervising victim advocates.
  • Experience developing volunteer programs.
  • Experience with VOCA-funded programs or other victim service grants.
  • Experience collaborating with multidisciplinary community partners.
  • Bilingual in English and Spanish.
Knowledge, Skills amp; Abilities
  • Expertise in trauma-informed care and survivor-centered practice
  • Strong crisis intervention and de-escalation skills
  • Clinical judgment and ethical decision-making
  • Staff coaching and leadership
  • Volunteer management
  • Program development and quality improvement
  • Grant compliance and reporting
  • Relationship building and collaboration
  • Data-informed decision making
  • Excellent written and verbal communication
Starting pay: $80,000
Benefits:
  • 403(b) W/Employer percentage match
  • Health Insurance
  • Dental
  • Vision
  • Employee Assistance Program – EAP
  • PTO
  • Paid holidays
  • Floating Holidays
  • Birthday time

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