Director Of Tech Support Jobs (NOW HIRING)

New York Institute of Technology's six schools and colleges offer undergraduate, graduate, doctoral, and professional degree programs in in-demand disciplines including computer science, data science, and cybersecurity; biology, health professions, and medicine; architecture and design; engineering; IT and digital technologies; management; and energy and sustainability. A nonprofit, independent, private, and nonsectarian institute of higher education founded in 1955, it welcomes nearly 8,000 students worldwide.

The university has campuses in New York City and Long Island, New York; Jonesboro, Arkansas; and Vancouver, British Columbia, as well as programs around the world. More than 120,000 alumni are part of an engaged network of physicians, architects, scientists, engineers, business leaders, digital artists, and healthcare professionals. Together, the university’s community of doers, makers, healers, and innovators empowers graduates to change the world, solve 21st-century challenges, and reinvent the future.

For more information, visit nyit.edu.

The Assistant Director of Academic Technology and Learning Support is a strategic leader responsible for advancing technology-enabled teaching and learning while strengthening user support and engagement across New York Tech. Reporting to the Director of Academic Technology and Client Support Services, this role combines strategy, program development, and operational execution to expand digital fluency, improve the user experience, and support high-quality, accessible, and inclusive learning environments. The Assistant Director partners closely with faculty, staff, and students to enhance academic technology services, support online and hybrid learning, and drive adoption of effective instructional tools and practices. The role also provides holistic training and enablement support for ITS tools across the campus community and leads proactive client outreach to increase awareness, adoption, and effective use of technology services.

This position is eligible for a hybrid/remote work arrangement, with flexibility to work remotely and onsite at our Old Westbury office in accordance with New York Tech’s remote work policy

Lead planning and execution for academic technology and online learning initiatives that strengthen teaching, learning, and service delivery in alignment with university priorities.

Oversee faculty development and instructional design efforts that promote effective use of technology in face-to-face, online, and hybrid courses.

Lead the development and delivery of holistic training, workshops, and support resources for ITS tools used across the campus community; help faculty, staff, and students build confidence and digital fluency.

Provide hands-on management and oversight for the development, implementation, and evaluation of online and blended learning experiences, ensuring quality, accessibility, and academic integrity.

Conduct front-end analysis with faculty to determine academic project needs and coordinate personnel and equipment resources necessary to build and support appropriate solutions; provide guidance to faculty in the selection and use of technologies.

Develop and maintain user-facing communications, guides, tutorials, and knowledge resources that support self-service, technology adoption, and satisfaction across the campus community.

Lead proactive client outreach and engagement efforts to promote awareness of ITS services, strengthen relationships with campus partners, and identify opportunities to improve support and service delivery.

Analyze support trends and user feedback to identify service gaps, recommend improvements, and enhance the effectiveness of academic technology support.

Supervise and develop staff, fostering a high-performing, customer-focused team culture and ensuring responsive, consistent support for faculty, students, and staff.

Partner with academic and administrative stakeholders to advance adoption of emerging instructional technologies and strengthen digital fluency across the university.

Bachelor’s degree in Instructional Technology or a related field and a minimum of five years of experience developing and delivering professional development and technology training for faculty and students. A master’s degree in Instructional Technology, Instructional Design, or a related field and/or at least three years of online teaching experience preferred.

Certification in Quality Matters (QM) and/or the Online Learning Consortium is a plus. Higher education experience preferred.

Demonstrated technical and pedagogical expertise in both physical and virtual learning environments, including the ability to design, implement, and assess effective learning experiences.

Experience supporting faculty in the use of an enterprise learning management system and related teaching and learning technologies.

Strong knowledge of academic technology operations, faculty support services, and best practices in online and blended learning.

Excellent organizational, project management, and time management skills, with the ability to exercise sound judgment, anticipate issues, and respond effectively in a dynamic environment.

Demonstrated ability to manage multiple priorities, resolve problems independently and collaboratively, and deliver successful outcomes in complex or fast-paced settings.

Exceptional interpersonal and written communication skills, with the ability to work effectively with individuals at varying levels of technical proficiency.

Strong customer service orientation, professionalism, and a high degree of integrity in matters of security and confidentiality.

Demonstrated ability to work effectively with students, faculty, and staff from diverse backgrounds in support of a welcoming and inclusive environment.

Ability to travel to NYC campus and work nights/weekends on an as-needed basis is required.

New York Institute of Technology offers numerous opportunities to enhance personal and professional growth and provides employees with a competitive compensation and benefits program inclusive of  generous paid time off, holidays, tuition remission, and retirement plans with employer contributions.

New York Institute of Technology is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

In compliance with local legislation as well as to provide greater transparency to candidates, the annual base salary range for this position is listed. New York Tech considers factors such as (but not limited to) scope and responsibilities of the position, candidate experience/expertise, education/training, key skills, geographic location, internal peer equity as well as market, organizational considerations and/or applicable collective bargaining agreement when extending an offer.