ZipRecruiter

Log In

1

Director Of Service Operations Jobs in Texas (NOW HIRING)

InteLogix

Director of Operations

Copperas Cove, TX · On-site

$80K - $120K/yr

We are currently seeking an accomplished Director of Operations to lead our customer service operations for two large, strategic automotive customers in Copperas Cove, Texas. This position is 100 ...

Intelogix

Director of Operations

Copperas Cove, TX · On-site

$80 - $120/hr

Overview We are currently seeking an accomplished Director of Operations to lead our customer service operations for two large, strategic automotive customers in Copperas Cove, Texas. This position ...

Burger King

Director of Operations

Amarillo, TX · On-site

Flexibility, Achievement, Culture of Service, and Leading the Way. We create a family environment ... As a Director of Operations, you will play a crucial role in supporting our team. Your primary ...

Burger King

Director of Operations

Amarillo, TX · On-site

Flexibility, Achievement, Culture of Service, and Leading the Way. We create a family environment ... As a Director of Operations, you will play a crucial role in supporting our team. Your primary ...

American Lumber, Inc.

Director of Operations

Bryan, TX · On-site

The Director of Operations will lead the Plant Manager and other operations leaders while aligning ... Establish and monitor plant-level KPIs for safety, throughput, yield, quality, on-time service ...

American Lumber

Director of Operations

Bryan, TX · On-site

$120 - $180/hr

The Director of Operations will lead the Plant Manager and other operations leaders while aligning ... Establish and monitor plant-level KPIs for safety, throughput, yield, quality, on-time service ...

American Lumber

Director of Operations

Bryan, TX · On-site

The Director of Operations will lead the Plant Manager and other operations leaders while aligning ... Establish and monitor plant-level KPIs for safety, throughput, yield, quality, on-time service ...

Aramark

Regional Director of Operations

Houston, TX · On-site

The Regional Director of Operations is responsible for delivering strong operational performance ... Success in this role requires a proven leader with multi-site hospitality or food service ...

MB2 Dental Solutions

Director of Operations

Carrollton, TX · On-site

$120 - $180/hr

The Director of Operations' primary responsibility is to provide strategic oversight and mentorship ... Model outstanding service to clients, including superior written, verbal, and other communication ...

Aramark

Regional Director of Operations

Houston, TX · On-site

The Regional Director of Operations is responsible for delivering strong operational performance ... Success in this role requires a proven leader with multi-site hospitality or food service ...

Barnsco TX

Director of Operations

Dallas, TX · On-site

... Service Centers, Branch Operations and Post-Tension, Rebar Fabrication/Production. The Director of ... Operations will build and maintain highly function-al departments with strong departmental ...

CCJ & Associates, LLC

Director of Operations

La Porte, TX · On-site

$120 - $180/hr

Director of Operations Reports To: President & CEO Department: Operations Location: La Porte ... Our field services capabilities complement our product and assembly offerings and create additional ...

Barnsco TX

Director of Operations

Dallas, TX

... Service Centers, Branch Operations and Post-Tension, Rebar Fabrication/Production. The Director of ... Operations will build and maintain highly function-al departments with strong departmental ...

previous pagenext page

Showing results 21-40

All JobsOf Service Operations JobsDirector Of Service Operations JobsDirector Of Service Operations Jobs in Texas

Director Of Service Operations information

See Texas salary details

$31.7K

$100.3K

$167.2K

How much do director of service operations jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director of service operations in Texas is $100,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,300.00 and $126,200.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Service Operations vs Service Manager?

AspectDirector Of Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages budgets, and aligns service goals with company objectives.Manages daily service operations, supervises service teams, handles customer issues, and ensures service delivery meets standards.
Required CredentialsBachelor's degree, extensive experience in service management, leadership skills, and industry-specific certifications.Bachelor's degree, experience in service delivery, customer service skills, and relevant certifications.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, team supervision.

The main difference between a Director Of Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with overall business goals, while the Service Manager focuses on daily operations and customer satisfaction. Both roles require relevant experience and certifications, but the Director's role is more strategic and broad in scope.

Is a director of service operations a high position?

A director of service operations is a senior leadership role responsible for overseeing service delivery, managing teams, and ensuring customer satisfaction. It is generally considered a high-level position within an organization, often requiring extensive experience and strategic skills.

What does a director of service operations do?

A director of service operations oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They manage teams, develop processes, and implement strategies to optimize service performance, often using tools like service management software and requiring strong leadership and communication skills.

What are the most commonly searched types of Of Service Operations jobs in Texas?

The most popular types of Of Service Operations jobs in Texas are:

What are popular job titles related to Director Of Service Operations jobs in Texas?

For Director Of Service Operations jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Director Of Service Operations jobs in Texas look for?

The top searched job categories for Director Of Service Operations jobs in Texas are:

What cities in Texas are hiring for Director Of Service Operations jobs?

Cities in Texas with the most Director Of Service Operations job openings:

Director Of Service Operations jobs near you
Infographic showing various Director Of Service Operations job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $100,321 per year, or $48.2 per hour.

Director of Operations

InteLogix

Copperas Cove, TX • On-site

$80K - $120K/yr

Full-time

Posted 24 days ago

Key responsibilities

  • Provide direct oversight of the Contact Center and Back Office teams, including staff performance management, training, development, and scheduling.

  • Deliver performance updates to clients and analyze operational metrics to identify opportunities for improvement.

  • Develop and implement operational plans, oversee technology implementations, and manage financial targets including budgets and P&L.

InteLogix rating

5.3

Company rating: 5.3 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

211th of 226 rated it services

Job description

Salary: $80,000-$120,000 per year plus incentive
Who we are:
InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.
Overview:
We are currently seeking an accomplished Director of Operations to lead our customer service operations for two large, strategic automotive customers in Copperas Cove, Texas. This position is 100% onsite. The ideal candidate will have proven success leading contact center operations including customer service and collections, as well as back-office operations such as case management and invoice processing and review. In addition, experience managing various project support functions such as finance, HR and recruiting, and workforce planning is required. Finally, experience leading technological innovation in the contact center / back-office environment (such as implementation of omnichannel communication strategies and self-service options) is highly preferred.
This role requires a multi-talented leader with deep customer care and customer experience progressive work experience to help InteLogix evolve its customer care organization internally and externally, in the United States. The ideal candidate will be obsessive about setting and achieving targets, fostering a strong team environment across agents, and thinking strategically and analytically about how the next shift in performance, efficiency, effectiveness, and strategic tactics will be made. This operations leader will be expected to connect the dots across business targets, user flows and experiences, tools/infrastructure, and operational capabilities.
Responsibilities:
Operational Management:
  • Provide direct oversight of the Contact Center and Back Office teams, including staff performance management, training and development, and scheduling.
  • Deliver weekly, monthly, and quarterly performance updates to clients, encompassing operational metrics, service delivery benchmarks, process improvements, and strategic recommendations to ensure alignment with business objectives and client expectations.
  • Implement and maintain high standards of customer service, ensuring timely and accurate resolution of inquiries and complaints.
  • Analyze call center metrics and identify opportunities for improvement in efficiency, effectiveness, and customer satisfaction.
  • Develop and implement operational plans and procedures for both the Contact Center and Back Office functions.
  • Oversee technology implementations for the Contact Center and Back Office, ensuring smooth integration and user adoption.

Financial Management:
  • Develop and manage annual budgets for the project ensuring all financial targets are achieved.
  • Implement cost-containment strategies while maintaining service excellence.
  • Conduct monthly financial reviews and reforecasts to identify areas for cost savings and revenue optimization.
  • Work closely with field FP&A team to ensure accurate financial reporting for Contact Center and Back Office activities.
  • Constantly collaborate with Workforce Management, Talent Acquisition, and Training teams to ensure quantity and quality of staffing is consistently achieved.
  • Manage P&L for the site/territory.

Program Management & Leadership:
  • Work with key internal and client stakeholders to develop and implement strategic objectives for the program.
  • Develop front line and middle management talent through targeted coaching, performance feedback, and structured development programs to build leadership capability and drive operational excellence.
  • Lead cross-functional teams including finance, HR, marketing, operations, and workforce management to achieve program goals and objectives.
  • Identify and manage risks associated with Contact Center and Back Office operations.
  • Proactively address customer concerns and complaints.
  • Foster a positive and results-oriented work environment for Contact Center and Back Office teams.
  • Provide clear and concise communication to all stakeholders, including senior management.
  • Stay abreast of industry best practices and emerging technologies in the contact center and back-office space.

Qualifications:
  • A minimum of a Bachelors' degree is preferred, or equivalent work experience.
  • 10+ years of customer care, customer service, call center operations, and/or consulting experience
  • 10+ years of experience in a people management role preferred.
  • 15+ years of experience in BPO/customer service/call-center preferred.
  • Experience in the automotive industry preferred.
  • Experience presenting to senior leadership, partnering cross-functionally, and driving change
  • Complete understanding of call center operations, vendor management, operating procedures, and performance metrics; strong knowledge of CRM, call center software tools, and cloud-based telephony.
  • Demonstrated leadership and ability to work independently with minimal direction.
  • Demonstrated ability to establish a positive working environment, coach, and guide teams.
  • Demonstrated ability developing streamlined onboarding and training programs into client programs and campaigns.
  • Established competency in creating and rolling out customer service processes, policies, and procedures.
  • Highly developed problem-solving skills and sound decision-making combined with analytical experience is required; ability to analyze data, identify issues, and implement process improvements.
  • Ability to prioritize and manage multiple priorities successfully; proven ability to manage improvement projects.

What InteLogix employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply