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This Director of Operations role is a senior leadership position with full responsibility for ... Chick-Fil-A Maple Valley, WA 27264 Maple Valley Black Diamond Rd SE, Maple Valley, WA 98038, USA ...

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Director of Operations

Maple Valley, WA

Chick-fil-A
Restaurants • 5 - 10K employees

$25 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago


Chick-fil-A rating

6.3

Company rating: 6.3 out of 10

Based on 7,724 frontline employees who took The Breakroom Quiz


Job description

Chick-fil-A Maple Valley - Immediate Opening for a Dynamic Director of Operations ( General Manager)

Are you ready to run a business, not just manage shifts?

This Director of Operations role is a senior leadership position with full responsibility for restaurant performance. You will lead leaders, own results, and drive operational excellence across all areas of the business.

This is a high-trust, high-accountability role with real authority and performance-based upside.

Key Responsibilities

Operational Leadership

  • Oversee all daily operations across Front of House, Back of House, and Drive-Thru
  • Ensure excellence in speed, accuracy, food quality, and guest experience

Leadership Development

  • Lead, coach, and develop a team of Directors, Managers, and Team Leaders
  • Build a strong leadership pipeline and culture of ownership

Performance Management

  • Drive key business metrics including sales, transaction count, labor, and profitability
  • Analyze performance data and implement improvements

Food Safety & Quality

  • Ensure safe, clean, and compliant operations at all times
  • Maintain high standards for food quality and consistency

Strategic Execution

  • Execute business initiatives aligned with growth and operational goals
  • Continuously improve systems, processes, and team performance
What Makes This Role Different
  • Real authority to lead and make decisions
  • Full ownership of operational outcomes
  • Performance-based bonus tied to results
  • High-trust environment with growth opportunities

Qualifications

  • 3+ years of leadership experience, preferably multi-unit or senior leadership
  • Strong business acumen with excellent decision-making skills
  • Proven ability to lead and inspire leaders
  • Exceptional organizational and analytical skills
  • High ownership and accountability mindset

Benefits & Perks

  • A fun and enthusiastic work environment where you can make a positive impact
  • Closed on Sundays to support work-life balance
  • Competitive pay with bonus opportunities including safety bonuses
  • Flexible schedules including day, night, weekend, and holiday shifts
  • Paid Time Off (PTO) and paid training to support your growth
  • Health, dental, vision, and life insurance coverage
  • 401(k) plan with company matching for your future security
  • Employee discounts, referral programs, and financial counseling
  • Leadership mentorship and educational scholarships for continuous development

Work Schedule & Environment

  • Full-time position with flexible 8 or 10-hour shifts
  • Includes weekend availability, holidays, overtime, and on-call duties
  • On-site role at a locally owned and operated Chick-fil-A restaurant
Bottom Line

You will be responsible for elevating standards, delivering exceptional hospitality, serving safe and high-quality food, and developing people with excellence.

If you perform, you will grow, lead, and be rewarded.

$25.00 - $27.00 per hour

Location: Chick-Fil-A Maple Valley, WA 27264 Maple Valley Black Diamond Rd SE, Maple Valley, WA 98038, USA

Ready to lead a dynamic team and grow your career with Chick-fil-A Maple Valley? Apply today to join our enthusiastic and supportive family!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A Maple Valley is locally owned and operated by independent, franchised Operator who invests in the future of their Team Members and gives back to the local communities.


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About Chick-fil-A

Sourced by ZipRecruiter

Chick-fil-A, based in Atlanta, GA, US, is a well-known company in the quick-service restaurant industry. The company's official website is chick-fil-a.com. Chick-fil-A specializes in freshly prepared chicken sandwiches and other delicious chicken meals. It was founded by Truett Cathy in 1946, initially as a diner named 'The Dwarf Grill'. In 1967, the first Chick-fil-A restaurant was established. Today, Chick-fil-A operates more than 2,400 restaurants across the U.S. The core values of the company include integrity, excellence, continuous improvement, and caring. The mission of Chick-fil-A is to "Be America's best quick-service restaurant." The company prides itself on providing high-quality food and service, fostering a positive dining experience, and giving back to the communities they serve. Notable achievements include pioneering in-mall fast food and introducing the original boneless chicken sandwich.

Industry

Restaurants, food services and drinking places and traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

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