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Director Of Reservations Jobs (NOW HIRING)

Four Seasons Hotels Limited

$21.91/hr

Performs and follows up on all extra tasks, actions and responsibilities assigned by the Director of Reservations. Has the ability to be a Public Ambassador for Four Seasons Hotels. What you bring:

Engine

Director of Client Ops, Group Reservations

$17.75 - $22.50/hr

About the Role We're looking for a Director of Client Ops, Group Reservations to lead our Groups Contracts and Groups Bookings teams. This is a hands-on leadership role for someone who thrives in the ...

RAFFLES

Reservations Coordinator

Boston, MA · On-site

$27.81 - $30.90/hr

Ensures reservations are properly detailed and guest profile database is properly maintained ... Support Director of Revenue in proactive and accurate maintenance and management of all systems:

AccorHotel

Reservations Coordinator

Boston, MA · On-site

$27.81 - $30.90/hr

Ensures reservations are properly detailed and guest profile database is properly maintained ... Support Director of Revenue in proactive and accurate maintenance and management of all systems:

Kingsmill Resort

Reservations Agent $15.00

Williamsburg, VA · On-site

$15.25 - $19.25/hr

Perform other duties as assigned by the Director or Reservations, Reservation Manager and Director of Rooms. Qualifications: * Ability to converse coherently in English. * Must be at least 18 years ...

Engine

Director of Client Ops, Group Reservations

$17.75 - $22.50/hr

About the Role We're looking for a Director of Client Ops, Group Reservations to lead our Groups Contracts and Groups Bookings teams. This is a hands-on leadership role for someone who thrives in the ...

Kingsmill Resort

Reservations Agent $15.00

Williamsburg, VA · On-site

$14.50 - $18.25/hr

Perform other duties as assigned by the Director or Reservations, Reservation Manager and Director of Rooms. Qualifications: * Ability to converse coherently in English. * Must be at least 18 years ...

Kingsmill Resort

Reservations Agent $15.00

Williamsburg, VA · On-site

$14.50 - $18.25/hr

Perform other duties as assigned by the Director or Reservations, Reservation Manager and Director of Rooms. Qualifications: * Ability to converse coherently in English. * Must be at least 18 years ...

RAFFLES

Reservations Coordinator

Boston, MA · On-site

Ensures reservations are properly detailed and guest profile database is properly maintained ... Support Director of Revenue in proactive and accurate maintenance and management of all systems:

AccorHotel

Reservations Coordinator

Boston, MA · On-site

$27.81 - $30.90/hr

Ensures reservations are properly detailed and guest profile database is properly maintained ... Support Director of Revenue in proactive and accurate maintenance and management of all systems:

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Director Of Reservations information

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How much do director of reservations jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for director of reservations in the United States is $19.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

What does a director of reservations do?

A Director of Reservations is responsible for overseeing the reservations department in hotels, resorts, or travel companies. They manage the team that handles booking inquiries, ensure efficient and accurate reservation processes, and often implement strategies to maximize room occupancy and revenue. This role also involves analyzing booking trends, maintaining relationships with travel agents, and ensuring high levels of customer satisfaction. Additionally, they may develop training programs and set departmental goals to increase productivity and service quality.

What are the key skills and qualifications needed to thrive as a director of reservations, and why are they important?

To thrive as a Director Of Reservations, you need strong expertise in hospitality management, revenue optimization, and staff leadership, often supported by a degree in hospitality or business. Familiarity with property management systems (PMS), central reservation systems (CRS), and revenue management tools is typically required. Exceptional communication, analytical thinking, and customer service skills help foster team performance and guest satisfaction. These competencies are essential for maximizing occupancy, streamlining operations, and ensuring a seamless booking experience for guests.

What are some common challenges faced by a director of reservations, and how can they be addressed?

A Director of Reservations often navigates challenges such as managing fluctuating demand, ensuring optimal occupancy rates, and maintaining high service standards across a diverse team. Balancing the needs of guests, coordinating with sales and operations, and implementing effective revenue management strategies are key aspects of the role. Proactively using data analytics, investing in staff training, and fostering clear communication between departments can help address these challenges and drive both guest satisfaction and business success.

What is the difference between Director Of Reservations vs Reservations Manager?

AspectDirector Of ReservationsReservations Manager
ResponsibilitiesOversees reservation strategies, manages teams, and develops policies for large-scale reservation operations.Manages daily reservation activities, supervises staff, and ensures customer satisfaction at the operational level.
CredentialsTypically requires experience in reservations, hospitality, or travel industry; often a bachelor's degree.Requires experience in reservations or customer service; often a high school diploma or associate degree.
Work EnvironmentCorporate offices, large hotels, or travel companies.Front desk, call centers, or hotel reservation departments.

The main difference is that the Director Of Reservations focuses on strategic oversight and leadership, while the Reservations Manager handles daily operations and team supervision. Both roles require industry experience, but the director position involves higher-level planning and policy development.

What cities are hiring for Director Of Reservations jobs?

Cities with the most Director Of Reservations job openings:

What states have the most Director Of Reservations jobs?

States with the most job openings for Director Of Reservations jobs include:

What are popular job titles related to Director Of Reservations jobs?

For Director Of Reservations jobs, the most frequently searched job titles are:

Director Of Reservations jobs near you

Reservations Assistant (Part Time)

Asheville, NC

Billy Graham Evangelistic Association
Non-Profits • 501 - 1,000 employees
Learn more about Billy Graham Evangelistic Associationexternal

$16.25 - $20.75/hr

Part-time

Re-posted 18 days ago

Key responsibilities

  • Answer telephone calls, change or cancel guest reservations, and process credit card payments.

  • Enter and maintain guest database information, including reservations, inquiries, and financial records.

  • Prepare reservation summaries and financial reports.

Job description

Description

Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

CHRISTIAN PURPOSE AND EXPECTATIONS:

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

Department Detail – The Reservations department is the first direct contact potential guests have with the Cove about our Programs and property.  Our Team provides speaker, event and lodging availability information. Our core task is to take calls to make and edit reservations guiding guests thru the process until the start of their chosen event.  We provide various structures of reporting to other departments on the number of registered guests that will be attending each event.

Job Summary – The Reservation Assistant is responsible for performing the functions of Reservations/Registrations regarding guest registrations, database maintenance, and interdepartmental reports.

Ministry Requirements

  • Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
  • Faithfully upholds BGEA in prayer
  • Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
  • Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
  • Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Essential Duties and Responsibilities

  • Courteously answers telephone calls
  • Changes or cancels guest reservations
  • Processes credit card payments
  • Answers telephone inquiries about BGTC
  • Implements BGTC policies and procedures as they relate to guest reservations including cancellations or transfers or reservations, and refunds for forfeiture of payments
  • Enters and maintains guest database information including inquiries, seminar and lodging reservations, financial records, and demographic and marketing information.
  • Is responsible for new guest check-in and payment
  • Prepares reservation summaries and financial reports

Marginal Duties and Responsibilities

  • Other duties as assigned by Reservation Manager

Job Specifications

Skills and Knowledge

  • High School graduate, or equivalent
  • Minimum one year experience in a related field
  • Excellent verbal and written communication skills, especially phone and email
  • Good typing skills 40 wpm
  • Knowledge of Visual One property management software and Windows operating system
  • Competent using spreadsheet, word processing and database software
  • Able to work independently
  • Commitment to hospitality and excellence
  • Ability to assess and act on BGTC policies and procedures without supervision

Physical/Mental Demands

  • Sit at workstation for extended periods of time answering phones and entering data
  • Stand at registration desk for extended periods of time during guest check-in
  • Able to lift (20 lbs)
  • Possesses full range of motion including bending, stretching, lifting, reaching
  • Able to work flexible hours including nights and weekends

Working Conditions

  • Conventional office environment in a conference center with high use of technology

Mission Statement

Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

Statement of Faith

These core beliefs make up the foundation upon which all our ministry endeavors are based.

  • We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world.  (1 Thessalonians 2:13; 2 Timothy 3:15-17; John 3:16).
  • We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit.
    (Matthew 28:19; John 10:30; Ephesians 4:4-6).
  • We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of

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