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Director Of Reservations Jobs (NOW HIRING)

Carneros Resort and Spa

Reservations Sales Agent

Napa, CA · On-site

$21 - $21.50/hr

Director of Reservations Classification: Part time, Non-Exempt POSITION OVERVIEW The Reservation Sales Agent at Carneros Resort and Spa is responsible for managing guest reservations and providing ...

Carneros Resort and Spa

Reservations Sales Agent

Napa, CA · On-site

$21 - $21.50/hr

Director of Reservations Classification: Part time, Non-Exempt POSITION OVERVIEW The Reservation Sales Agent at Carneros Resort and Spa is responsible for managing guest reservations and providing ...

Carneros Resort and Spa

Reservations Sales Agent

Napa, CA · On-site

$19.50 - $25.25/hr

Director of Reservations Classification: Part time, Non-Exempt POSITION OVERVIEW The Reservation Sales Agent at Carneros Resort and Spa is responsible for managing guest reservations and providing ...

The Fifth Avenue Hotel

Reservations Agent

Manhattan, NY · On-site

$31/hr

Support the Director of Reservations with data-gathering and reporting tasks, including room production, revenue tracking, and department performance metrics. * Participate in the pre-arrival emails ...

The Fifth Avenue Hotel

Reservations Agent

Manhattan, NY · On-site

$31/hr

Support the Director of Reservations with data-gathering and reporting tasks, including room production, revenue tracking, and department performance metrics. * Participate in the pre-arrival emails ...

The Fifth Avenue Hotel

Reservations Agent

Manhattan, NY · On-site

$17.75 - $22/hr

Support the Director of Reservations with data-gathering and reporting tasks, including room production, revenue tracking, and department performance metrics. * Participate in the pre-arrival emails ...

Socket.dev

NY · On-site

$14.75 - $19.25/hr

This position is based at Four Seasons Resort Palm Beach and reports to the Senior Director of Reservations, with flexibility required to support all properties within the shared services model. What ...

EOS USA

Rooms Controller

Marathon, FL · On-site

$15.75 - $19.75/hr

Job Title Reports directly to the Director of Reservations or, in his/her absence, reports to the Reservations Manager, responsibilities and essential job functions include but are not limited to the ...

EOS Hospitality

Rooms Controller

Marathon, FL

$15.75 - $19.75/hr

Reports directly to the Director of Reservations or, in his/her absence, reports to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following.

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Director Of Reservations information

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How much do director of reservations jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for director of reservations in the United States is $19.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

What does a director of reservations do?

A Director of Reservations is responsible for overseeing the reservations department in hotels, resorts, or travel companies. They manage the team that handles booking inquiries, ensure efficient and accurate reservation processes, and often implement strategies to maximize room occupancy and revenue. This role also involves analyzing booking trends, maintaining relationships with travel agents, and ensuring high levels of customer satisfaction. Additionally, they may develop training programs and set departmental goals to increase productivity and service quality.

What are the key skills and qualifications needed to thrive as a director of reservations, and why are they important?

To thrive as a Director Of Reservations, you need strong expertise in hospitality management, revenue optimization, and staff leadership, often supported by a degree in hospitality or business. Familiarity with property management systems (PMS), central reservation systems (CRS), and revenue management tools is typically required. Exceptional communication, analytical thinking, and customer service skills help foster team performance and guest satisfaction. These competencies are essential for maximizing occupancy, streamlining operations, and ensuring a seamless booking experience for guests.

What are some common challenges faced by a director of reservations, and how can they be addressed?

A Director of Reservations often navigates challenges such as managing fluctuating demand, ensuring optimal occupancy rates, and maintaining high service standards across a diverse team. Balancing the needs of guests, coordinating with sales and operations, and implementing effective revenue management strategies are key aspects of the role. Proactively using data analytics, investing in staff training, and fostering clear communication between departments can help address these challenges and drive both guest satisfaction and business success.

What is the difference between Director Of Reservations vs Reservations Manager?

AspectDirector Of ReservationsReservations Manager
ResponsibilitiesOversees reservation strategies, manages teams, and develops policies for large-scale reservation operations.Manages daily reservation activities, supervises staff, and ensures customer satisfaction at the operational level.
CredentialsTypically requires experience in reservations, hospitality, or travel industry; often a bachelor's degree.Requires experience in reservations or customer service; often a high school diploma or associate degree.
Work EnvironmentCorporate offices, large hotels, or travel companies.Front desk, call centers, or hotel reservation departments.

The main difference is that the Director Of Reservations focuses on strategic oversight and leadership, while the Reservations Manager handles daily operations and team supervision. Both roles require industry experience, but the director position involves higher-level planning and policy development.

What cities are hiring for Director Of Reservations jobs?

Cities with the most Director Of Reservations job openings:

What states have the most Director Of Reservations jobs?

States with the most job openings for Director Of Reservations jobs include:

What are popular job titles related to Director Of Reservations jobs?

For Director Of Reservations jobs, the most frequently searched job titles are:

Director Of Reservations jobs near you

Director of Reservations

Panama City Beach, FL • On-site

Panhandle Getaways
Traveler Accommodation • 51 - 200 employees
Learn more about Panhandle Getawaysexternal

$15.25 - $19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Director of Reservations & Guest Experience
Panhandle Getaways | Panama City Beach, FL (On-site)
Full-Time | Pay: Variable based on Experience

Panhandle Getaways is hiring a Director of Reservations & Guest Experience to lead the reservations and front desk team behind 900+ short term vacation rentals across Panama City Beach, 30A, Destin, and the Forgotten Coast. We are one of the Top 50 Vacation Rental Property Management Companies in the World per Rentals United, with an A+ BBB rating and 4.7 stars on Google.

This is a hands on hospitality leadership role leading a team of 20+ reservations agents and front desk staff. You will own how we hire, train, and develop them, and be responsible for the quality of every guest conversation the department has. You will also lead the reservations side of a new property management system rollout and build our guest conversation tracking and reporting from scratch.

You will not be doing it alone. Our Director of Guest Services is your go to partner, sharing team management, handling escalated guests, and putting out day to day fires so you can focus on coaching, quality, and better systems.

Expect to be on site five days a week and, at least initially, spend more than half your time in the queue alongside your team taking guest calls. That shifts as you build supervisor support and raise team capability.

What You'll Own

  • Hiring, onboarding, coaching, performance reviews, and termination decisions for 20+ agents across four markets
  • Department training curriculum and new hire ramp
  • Scheduling, hourly payroll approval, PTO and schedule change approvals, overtime control
  • Guest conversation monitoring, tracking, and training
  • Guest review analysis, root causing reservations specific feedback instead of treating symptoms
  • Reservations workflows and SOPs through our property management system transition. Quarterback automation opportunities and opportunities for improving internal processes
  • Guest conversation tracking and reporting build out
  • KPI set up and reporting to business leadership on speed to answer, call abandonment, response time, booking conversion, guest satisfaction, new hire ramp, and more
  • Liaison between reservations and housekeeping, maintenance, owner services, and revenue management

Qualifications

  • 5+ years in guest support or reservations, with 3+ years leading people
  • Vacation rental, travel, or hospitality background, short term rental strongly preferred
  • Ability to keep a frustrated guest calm while holding to company policy
  • Highly organized and detail oriented, comfortable in reservation systems and property management software
  • Managed a team across multiple locations
  • Built training or QA programs from scratch, a plus
  • Homeowner communication experience, including owner referrals and owner stay changes, a plus

What's Great About Working with Us

  • Work steps from the beautiful beaches of Panama City Beach
  • Family owned and operated business that does not treat employees as just a number, be recognized and rewarded for hard work
  • Frequent company gatherings and team building events
  • Health, dental, and vision insurance
  • Generous 401(k) match
  • Paid time off and holidays
  • Competitive pay with performance raises
  • Lead the reservations function for one of the largest vacation rental portfolios in the area, 900+ homes

Apply Now

If you have led a reservations or guest services team in vacation rentals or hospitality and you want ownership of a department instead of a seat in one, we would love to meet you.