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Director Of Reservations Jobs (NOW HIRING)

Hawks Cay Resort

Rooms Controller

Marathon, FL · On-site

$15.75 - $19.75/hr

Job Title Reports directly to the Director of Reservations or, in his/her absence, reports to the Reservations Manager, responsibilities and essential job functions include but are not limited to the ...

Hawks Cay Resort

Rooms Controller

Marathon, FL · On-site

$15.75 - $19.75/hr

Reports directly to the Director of Reservations or, in his/her absence, reports to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following.

EOS Hospitality

Rooms Controller

Marathon, FL · On-site

$15.75 - $19.75/hr

Reports directly to the Director of Reservations or, in his/her absence, reports to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following.

Cabot Citrus OPCO LLC

Reservations Agent

Brooksville, FL · On-site

$15 - $16/hr

... aspects of the guest journey.  * Field general inquiries and direct calls to the appropriate ... Block special request reservations VIP reservations and/or room assignments.  * Maintain and ...

Cabot Citrus Farms

Reservations Agent

Brooksville, FL · On-site

$13 - $16.25/hr

... aspects of the guest journey. * Field general inquiries and direct calls to the appropriate ... Block special request reservations VIP reservations and/or room assignments. * Maintain and ...

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Director Of Reservations information

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How much do director of reservations jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for director of reservations in the United States is $19.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

What does a director of reservations do?

A Director of Reservations is responsible for overseeing the reservations department in hotels, resorts, or travel companies. They manage the team that handles booking inquiries, ensure efficient and accurate reservation processes, and often implement strategies to maximize room occupancy and revenue. This role also involves analyzing booking trends, maintaining relationships with travel agents, and ensuring high levels of customer satisfaction. Additionally, they may develop training programs and set departmental goals to increase productivity and service quality.

What are the key skills and qualifications needed to thrive as a director of reservations, and why are they important?

To thrive as a Director Of Reservations, you need strong expertise in hospitality management, revenue optimization, and staff leadership, often supported by a degree in hospitality or business. Familiarity with property management systems (PMS), central reservation systems (CRS), and revenue management tools is typically required. Exceptional communication, analytical thinking, and customer service skills help foster team performance and guest satisfaction. These competencies are essential for maximizing occupancy, streamlining operations, and ensuring a seamless booking experience for guests.

What are some common challenges faced by a director of reservations, and how can they be addressed?

A Director of Reservations often navigates challenges such as managing fluctuating demand, ensuring optimal occupancy rates, and maintaining high service standards across a diverse team. Balancing the needs of guests, coordinating with sales and operations, and implementing effective revenue management strategies are key aspects of the role. Proactively using data analytics, investing in staff training, and fostering clear communication between departments can help address these challenges and drive both guest satisfaction and business success.

What is the difference between Director Of Reservations vs Reservations Manager?

AspectDirector Of ReservationsReservations Manager
ResponsibilitiesOversees reservation strategies, manages teams, and develops policies for large-scale reservation operations.Manages daily reservation activities, supervises staff, and ensures customer satisfaction at the operational level.
CredentialsTypically requires experience in reservations, hospitality, or travel industry; often a bachelor's degree.Requires experience in reservations or customer service; often a high school diploma or associate degree.
Work EnvironmentCorporate offices, large hotels, or travel companies.Front desk, call centers, or hotel reservation departments.

The main difference is that the Director Of Reservations focuses on strategic oversight and leadership, while the Reservations Manager handles daily operations and team supervision. Both roles require industry experience, but the director position involves higher-level planning and policy development.

What cities are hiring for Director Of Reservations jobs?

Cities with the most Director Of Reservations job openings:

What states have the most Director Of Reservations jobs?

States with the most job openings for Director Of Reservations jobs include:

What are popular job titles related to Director Of Reservations jobs?

For Director Of Reservations jobs, the most frequently searched job titles are:

Director Of Reservations jobs near you

Rooms Controller

Marathon, FL • On-site

Hawks Cay Resort
Traveler Accommodation • 201 - 500 employees
Learn more about Hawks Cay Resortexternal

$15.75 - $19.75/hr

Other

Re-posted 23 days ago

Job description

Job Title

Reports directly to the Director of Reservations or, in his/her absence, reports to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following.

  • Consistently provide courteous guest service, responding promptly to guest questions, complaints or requests with a friendly, genuinely hospitable and caring attitude.
  • Be fully competent in the Reservation, Front Desk and Revenue Management department standard operating procedures covering all administrative and mechanical aspects of its operation.
  • Manage guest rooms assignments.
  • Assign room according to guest requests and preferences whenever possible.
  • Conduct and review out of order room plans.
  • Strategize a contingency plan in case out of order room affects in house or arriving guest.
  • Daily, Weekly, and Monthly balance of hotel and villa rooms Inventory.
  • Communicate room availability and other information with appropriate departments.
  • Strategize room plan to ensure maximum selling capacities and efficient check-in for guests.
  • Review all group resumes & ensure all appropriate information is communicated to crew members.
  • Be able to participate proficiently in functions outside one's department when called upon.
  • Perform Reservation Department/office posting and filing procedures as directed.
  • Review and execute all internal reservation requests.
  • Act as administrative support to Reservations Department.
  • Become fully familiar with the Resort's seasonal and various package rates.
  • Complete projects in a timely manner as required by the Reservations Director.
  • Provide accurate information to other departments such as house counts, room status or guest service requirements.
  • Responsible for the integrity of house and guest accounts.
  • Ensure compliance with all resort policies and regulations.
  • Provide training duties as requested by the Reservations Director.
  • Provide other services as requested by Reservations Management or other Management

Qualifications:

  • Must be neat, clean, well-groomed, courteous, and possess a pleasing personality.
  • Must have a good rapport with people and have a genuine concern for the guest's well-being.
  • Applicants must have a high school diploma, preferably with some college or technical training.
  • One year's experience as a Front Desk/Reservations Supervisor, or at least two years' experience as a Front Desk or Reservation Sales Agent to be considered.
  • Knowledge of foreign languages (Spanish, German, and French) will be considered a definite plus.

Physical Requirements:

On a continuous basis, sitting or standing at a desk for long periods of time in front of a computer screen; intermittently twist to reach equipment or supplies surrounding desk; perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis; occasionally lift and carry items weighing up to 50 pounds.

Hawks Cay Resort is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic in accordance with applicable federal, state, and local laws.

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