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Director Of Payment Operations Jobs (NOW HIRING)

Point C

Manager, Payment Operations

$65K - $80K/yr

The Manager, Payment Operations is a finance-owned role responsible for leading all claims funding ... The Manager will lead a team of funding specialists, drive the implementation and adoption of check ...

Tapcheck

Payment Operations Associate

Plano, TX · On-site

$24 - $28/hr

How We Get Things Done Our core values act as a steadfast guide, directing our decisions and ... Humility: We believe in the power of humility. We value team players who are down-to-earth ...

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Director Of Payment Operations information

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$34K

$107.7K

$179.5K

How much do director of payment operations jobs pay per year?

As of Aug 7, 2026, the average yearly pay for director of payment operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a director of payment operations do?

A Director of Payment Operations oversees and manages all aspects of a company's payment processing functions. This role involves ensuring the smooth execution of transactions, maintaining compliance with regulatory standards, and optimizing payment systems for efficiency and security. They often lead teams responsible for payment reconciliation, fraud prevention, and vendor relationships. Additionally, they collaborate with other departments to implement new technologies and improve payment workflows. Their work is crucial in ensuring that financial transactions are timely, accurate, and secure.

What are the key skills and qualifications needed to thrive as a director of payment operations, and why are they important?

To thrive as a Director Of Payment Operations, you need deep expertise in payment processing, financial controls, and regulatory compliance, typically supported by a bachelor’s or master’s degree in finance, accounting, or business. Familiarity with payment platforms, ERP systems, and industry certifications like NACHA or PCI DSS is often required. Strong leadership, problem-solving, and communication skills help in managing teams and collaborating with stakeholders. These capabilities ensure efficient, secure, and compliant payment operations vital to an organization’s financial integrity and customer satisfaction.

What are some common challenges faced by a director of payment operations, and how can they be addressed?

A Director of Payment Operations often encounters challenges such as managing complex payment systems, ensuring compliance with evolving regulations, and handling high transaction volumes without errors. To address these, it’s crucial to implement robust risk management frameworks, stay updated on industry compliance standards (such as PCI DSS), and foster strong relationships with both internal teams and external partners. Continuous process improvement and investing in staff training are also vital strategies to maintain efficiency and accuracy in payment operations.

What is the difference between Director Of Payment Operations vs Payment Processing Manager?

AspectDirector Of Payment OperationsPayment Processing Manager
ResponsibilitiesOversees payment systems, strategy, compliance, and team leadershipManages daily payment processing activities and team operations
Required CredentialsTypically requires a bachelor’s degree, experience in payments, and leadership skillsRequires a bachelor’s degree and experience in payment processing
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, process-focused
Industry UsageCommon in financial services, fintech, and bankingUsed in payment processing companies and financial institutions

The main difference is that the Director Of Payment Operations focuses on strategic oversight and leadership of payment systems, while the Payment Processing Manager handles daily processing activities and team management. Both roles require payment industry experience but differ in scope and seniority.

More about Director Of Payment Operations jobs
What cities are hiring for Director Of Payment Operations jobs? Cities with the most Director Of Payment Operations job openings:
What states have the most Director Of Payment Operations jobs? States with the most job openings for Director Of Payment Operations jobs include:
What job categories do people searching Director Of Payment Operations jobs look for? The top searched job categories for Director Of Payment Operations jobs are:
Director Of Payment Operations jobs near you
Infographic showing various Director Of Payment Operations job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director, Payments Operations

Pitney Bowes

Shelton, CT • On-site

$170K - $180K/yr

Full-time

Re-posted 7 days ago

Pitney Bowes rating

8.1

Company rating: 8.1 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

151st of 487 rated machine equipment manufacturers

Job description

We're hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together...that's The Pitney Bowes way. Here, how we work matters just as much as what we achieve.
We're looking for people who:
  • Act with urgency, accountability, and purpose
  • Deliver high quality work with consistency and pride
  • Collaborate effectively and elevate those around them
  • Focus on outcomes that drive impact and growth

Job Description:
You Are
A Director, Payments Operations who leads the modernization, scaling, and daily performance of Pitney Bowes' end-to-end payments ecosystem. You own customer payment processing and application, postage and shipping funding flows, reconciliation, automation delivery, and the operational relationships with both Citizens Bank and PB Bank. Operating in a matrixed environment, you drive disciplined transformation, operational excellence, and a high-performance culture across a specialist, cross-functional team.
You Will
  • Lead Payments Transformation - Oversee the end-to-end evolution of payments operations, from customer payments into PB to funding of postage and shipping products.
  • Build a Multi-Year Roadmap - Scale payments services with improved speed, reliability, and customer experience across all channels.
  • Deliver Automation & Efficiency - Identify and implement automation opportunities that reduce manual effort and error rates.
  • Serve as Payments SME - Influence product, technology, and commercial decisions with deep payments expertise.
  • Improve Customer Experience - Drive measurable CX improvements across all payments touchpoints, from initiation through reconciliation.
  • Establish CX Metrics - Build feedback loops and KPIs to continuously monitor and enhance the payments journey.
  • Partner Cross-Functionally - Work with Customer Support, Product, and Technology to resolve systemic issues and embed improvements.
  • Oversee Daily Payments Processing - Ensure accuracy, timeliness, and compliance across all payment types.
  • Own Reconciliation - Maintain financial integrity and resolve discrepancies promptly.
  • Define Controls & SLAs - Maintain operational controls, SLAs, and escalation frameworks.
  • Monitor KPIs - Track performance, cash flow metrics, and risks; report to senior leadership.
  • Manage Banking Partnerships - Lead operational relationships with Citizens Bank and PB Bank, ensuring compliance and performance.
  • Run Governance & Issue Resolution - Lead forums, reviews, and escalations with banking partners.
  • Stay Current on Regulation - Ensure operations comply with legal, regulatory, and risk frameworks.
  • Lead a High-Performance Team - Set direction, build capability, and foster an inclusive, accountable culture.
  • Recruit & Develop Talent - Attract and grow specialist payments operations professionals.

You Bring
  • Leadership Experience in Payments - Background in payments operations, financial services, or regulated environments.
  • Transformation Track Record - Proven success delivering automation, process improvement, and scalable capabilities.
  • Deep Payments Knowledge - Expertise in payment rails, reconciliation, funding flows, and banking compliance.
  • Bank/Fintech Partnership Experience - Experience overseeing third-party banking or fintech relationships with regulatory accountability.
  • Strong People Leadership - Ability to lead leaders in a matrixed, cross-functional environment.
  • Executive Communication Skills - Skilled at engaging stakeholders at all levels.
  • Customer-Centric Mindset - Experience embedding CX improvements into operational processes.
  • Operational Agility - Ability to manage multiple priorities in fast-moving, evolving environments.

Preferred
  • B2B Payments Experience - Exposure to B2B payments, postage/shipping funding, or SaaS-adjacent financial operations.
  • Regulatory Familiarity - Understanding of OCC, FDIC, and state-level frameworks relevant to non-bank partners.
  • Platform Experience - Familiarity with ERP or payments platforms (FIS, Fiserv, Stripe, etc.).

Compensation:
The wage range for this position is $170,000-$180,000 per year, with the actual pay dependent on your skills, experience, and location as they relate to the job requirements. This role is eligible for an annual performance bonus.
Location:
We are open to candidates outside daily commuting distance, provided they can be onsite in Shelton, CT 1-2 days per month for key leadership, operational, and banking-partner touchpoints.
We will:
• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally(PB Benefits and Wellbeing Programs)
Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.
All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

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