Global Director Payment Processing Jobs (NOW HIRING)

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

We are seeking a detail-oriented Payment Processing Specialist to join our Finance & Accounting team. This role provides backup and support to the Payment Processing Coordinator as well as the Finance Director and will require cross-training on daily payment processing, reconciliation, client remittances, NSFs/chargebacks, refunds, invoicing, bank reconciliations, and month-end financial reporting.

The ideal candidate is highly detail-oriented, comfortable working with financial data and Microsoft Excel, and able to reconcile information across multiple systems, payment processors, and bank accounts. Experience in payment processing, accounting, banking, or financial reconciliation is preferred.

This is a deadline-driven role involving consumer/client funds, so accuracy, organization, accountability, and the ability to identify and research discrepancies are extremely important. The individual will need to learn multiple systems and processes and eventually be able to provide reliable backup coverage for the Payment Processing Coordinator.

We are open to candidates with strong accounting, finance, or reconciliation experience who may not have direct payment processing experience, provided they demonstrate strong attention to detail, Excel skills, and the ability to learn complex processes and systems.

Schedule: Monday - Friday, with an ET-based schedule beginning as early as 7:00/7:30 AM ET. No weekend work is required. Occasional weekday overtime may be necessary based on business needs, deadlines, or month-end activity.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Provide backup and support to the Payment Processing Coordinator and Finance Director.
• Support daily payment processing activities and financial transactions.
• Process, review, and validate payment transactions for accuracy.
• Assist with client remittances, NSFs, chargebacks, refunds, and invoicing.
• Complete and assist with bank and financial reconciliations.
• Reconcile information across multiple systems, payment processors, and bank accounts.
• Review financial data and supporting documentation for accuracy and completeness.
• Identify, investigate, research, and resolve discrepancies, variances, and transaction issues.
• Maintain accurate financial records and supporting documentation.
• Enter, update, and validate financial information within relevant systems.
• Use Microsoft Excel to organize, analyze, and reconcile financial data.
• Assist with month-end financial reporting and related activities.
• Provide accounting and financial support to the wider Finance & Accounting team.
• Cross-train on multiple processes and systems to provide reliable backup coverage.
• Meet established deadlines and maintain a high level of accuracy in a high-volume, deadline-driven environment.
• Communicate effectively with team members and management using Microsoft Teams and Zoom.
• Use AI-enabled tools to support research, efficiency, and day-to-day productivity.
• Maintain confidentiality when handling consumer, client, financial, and business information.
• Work occasional weekday overtime when required based on business needs, deadlines, or month-end activity.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Previous experience in payment processing, accounting, finance, banking, reconciliation, or a similar role.
• Experience with bank or financial reconciliations.
• Strong working knowledge of Microsoft Excel.
• Strong numerical skills and data-entry accuracy.
• Ability to identify, investigate, research, and resolve discrepancies.
• Understanding of basic accounting and financial principles.
• Comfortable working with financial systems and learning new technology.
• Ability to work with and reconcile information across multiple systems and data sources.
• Strong attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively in a team environment.
• Experience using virtual communication platforms such as Microsoft Teams and Zoom.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality when handling financial and client information.
• Ability to work Monday–Friday on an ET-based schedule beginning as early as 7:00/7:30 AM ET.
• Flexibility to work occasional weekday overtime when required.

• Experience in a high-volume payment processing, accounting, finance, or transaction-processing environment.
• Experience with payments, client remittances, refunds, chargebacks, or related financial transactions.
• Experience with month-end financial reporting or reconciliation activities.
• Experience working with multiple bank accounts, payment processors, or financial systems.
• Experience supporting multiple accounting or finance functions.
• Experience using AI tools such as Claude or similar platforms.