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Director Of Payment Operations Jobs (NOW HIRING)

Zip

Director, Payment Operations

San Francisco, CA · On-site

By orchestrating procurement across teams, tools, and suppliers with the help of AI agents ... Your Role Zip is looking for a strategic and hands-on Director, Payment Operations to lead and ...

Dart Bank

Payment Operations Specialist

Mason, MI · On-site

This individual is responsible for understanding a variety of payment channels utilized by the bank ... Payments Operations Assistant Manager Supervises * None Dart Bank is a community bank, serving our ...

Park State Bank

Payment Operations Lead

Virginia, MN

$24 - $27/hr

The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Payment Operations Lead serves as the ...

Park State Bank

Payment Operations Lead

Hibbing, MN

$24 - $27/hr

The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Payment Operations Lead serves as the ...

Park State Bank

Payment Operations Lead

Virginia, MN · On-site

$24 - $27/hr

The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience. POSITION SUMMARY: The Payment Operations Lead serves as the ...

TrueML

Payment Operations Specialist

$80K - $120K/yr

The Payment Operations Specialist is a vital function within our organization, ensuring the ... The criticality of this position lies in its direct impact on customer experience, revenue ...

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Director Of Payment Operations information

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$34K

$107.7K

$179.5K

How much do director of payment operations jobs pay per year?

As of Jun 13, 2026, the average yearly pay for director of payment operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a Director of Payment Operations do?

A Director of Payment Operations oversees and manages all aspects of a company's payment processing functions. This role involves ensuring the smooth execution of transactions, maintaining compliance with regulatory standards, and optimizing payment systems for efficiency and security. They often lead teams responsible for payment reconciliation, fraud prevention, and vendor relationships. Additionally, they collaborate with other departments to implement new technologies and improve payment workflows. Their work is crucial in ensuring that financial transactions are timely, accurate, and secure.

What are the key skills and qualifications needed to thrive as a Director Of Payment Operations, and why are they important?

To thrive as a Director Of Payment Operations, you need deep expertise in payment processing, financial controls, and regulatory compliance, typically supported by a bachelor’s or master’s degree in finance, accounting, or business. Familiarity with payment platforms, ERP systems, and industry certifications like NACHA or PCI DSS is often required. Strong leadership, problem-solving, and communication skills help in managing teams and collaborating with stakeholders. These capabilities ensure efficient, secure, and compliant payment operations vital to an organization’s financial integrity and customer satisfaction.

What are some common challenges faced by a Director of Payment Operations, and how can they be addressed?

A Director of Payment Operations often encounters challenges such as managing complex payment systems, ensuring compliance with evolving regulations, and handling high transaction volumes without errors. To address these, it’s crucial to implement robust risk management frameworks, stay updated on industry compliance standards (such as PCI DSS), and foster strong relationships with both internal teams and external partners. Continuous process improvement and investing in staff training are also vital strategies to maintain efficiency and accuracy in payment operations.

What is the difference between Director Of Payment Operations vs Payment Processing Manager?

AspectDirector Of Payment OperationsPayment Processing Manager
ResponsibilitiesOversees payment systems, strategy, compliance, and team leadershipManages daily payment processing activities and team operations
Required CredentialsTypically requires a bachelor’s degree, experience in payments, and leadership skillsRequires a bachelor’s degree and experience in payment processing
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, process-focused
Industry UsageCommon in financial services, fintech, and bankingUsed in payment processing companies and financial institutions

The main difference is that the Director Of Payment Operations focuses on strategic oversight and leadership of payment systems, while the Payment Processing Manager handles daily processing activities and team management. Both roles require payment industry experience but differ in scope and seniority.

More about Director Of Payment Operations jobs
What cities are hiring for Director Of Payment Operations jobs? Cities with the most Director Of Payment Operations job openings:
What states have the most Director Of Payment Operations jobs? States with the most job openings for Director Of Payment Operations jobs include:
What job categories do people searching Director Of Payment Operations jobs look for? The top searched job categories for Director Of Payment Operations jobs are:
Director Of Payment Operations jobs near you
Infographic showing various Director Of Payment Operations job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.
Director, Payment Operations

Director, Payment Operations

Zip

San Francisco, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

About Zip
Zip is the AI platform for enterprise procurement - built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
The world's most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they've saved over $8 billion and processed over $500 billion in spend. Zip's team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Your Role
Zip is looking for a strategic and hands-on Director, Payment Operations to lead and elevate our Payment Operations function. This is a high-impact leadership role at the heart of Zip's flagship Zip Pay product - a role where you will shape the future of how customers are supported, how incidents are managed, and how our payments platform operates at scale.
You will lead a talented team, directly oversee payment incident management, and serve as an escalation point and white-glove service provider for complex customer issues. You bring equal parts operational rigor, customer empathy, and team-building excellence.
What You'll Do
Team Leadership & People Management
  • Lead, coach, and develop a high-performing Payment Operations team, fostering a culture of accountability, ownership, and continuous improvement.
  • Set clear performance goals, conduct regular 1:1s, and deliver meaningful feedback to support individual career growth.
  • Drive hiring, onboarding, and retention strategies to build a world-class operations team.
  • Create an environment where team members are empowered to make decisions and take ownership of outcomes.
  • Champion people-first leadership, modeling the behaviors and values that define an exceptional team culture.

Payment Operations Management
  • Oversee the day-to-day operations of the payments platform, ensuring all payment flows, and processes run smoothly and on time.
  • Define, document, and continuously refine operational procedures, runbooks, and workflows for the payment operations team.
  • Monitor key operational metrics and SLAs, identifying trends and proactively addressing gaps before they impact customers or the business.
  • Collaborate cross-functionally with Finance, Engineering, Product, Risk, and Legal to drive operational improvements and platform enhancements.
  • Maintain a deep understanding of payment rails, processing systems, and the Zip Pay product ecosystem.

Payment Incident Management
  • Oversee our Payment Incident Manager, owning end-to-end incident response for all payment-related incidents on the Zip Pay platform.
  • Lead real-time triage, escalation, communication, and resolution of payment incidents, minimizing customer and business impact.
  • Facilitate post-incident reviews, root cause analyses, and ensure corrective actions are tracked and completed.
  • Build and maintain a robust incident management framework, including playbooks, escalation paths, and on-call protocols.
  • Proactively identify systemic risks and work with Engineering and Product teams to prevent recurring issues.

Customer Experience & White-Glove Support
  • Roll up your sleeves and work directly on customer tickets and escalations, providing white-glove service to customers with complex payment issues.
  • Set the standard for what exceptional customer support looks like within the payments operations function.
  • Identify patterns in customer issues and advocate for product and process improvements that reduce friction in the customer journey.
  • Partner with the broader Customer Experience team to ensure seamless handoffs and a consistent, empathetic customer experience.

Strategy & Continuous Improvement
  • Help shape the strategic roadmap for how the Payment Operations team supports the next phase of Zip Pay's growth.
  • Drive automation and tooling improvements that scale operations without sacrificing quality or customer experience.
  • Stay current on industry trends, regulatory changes, and best practices in payments and operations management.
Qualifications
We're looking for a candidate who combines operational depth with people leadership excellence. The ideal candidate brings:
  • 10+ years of experience in payment operations, or financial services operations, with at least 2 years in a people leadership role.
  • Demonstrated experience managing payment incident response, with the ability to stay calm and lead effectively under pressure.
  • Strong understanding of payment systems, processing flows, reconciliation, and settlement processes.
  • Proven ability to lead and develop teams - you are known for bringing out the best in the people around you.
  • Experience working directly on customer escalations and delivering exceptional, empathetic customer service.
  • Data-driven mindset with experience tracking operational metrics, and using insights to drive decisions and recommendations, leveraging tools such as Claude.
  • Excellent cross-functional collaboration skills and experience working alongside Engineering, Product, Finance, and Risk teams.
  • Strong written and verbal communication skills, with the ability to communicate complex issues clearly to both technical and non-technical stakeholders.
  • A bias for action combined with a process-oriented mindset - you improve what exists while keeping operations running.

Nice to Have
  • Familiarity with payment platforms with payment methods such as local bank transfers, and wires
  • Background in compliance, fraud operations, or risk management in a payments context.
  • Experience using ticketing systems (e.g., Zendesk) and operational tooling at scale.
  • Bonus point if you have experience working with AI

This role will require you to work outside of business hours from time to time based on business needs.
The salary range for this role is $185,000-$230,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.
Perks & Benefits
At Zip, we're committed to providing our employees with everything they need to do their best work.
  • Start-up equity
  • Full health, vision & dental coverage
  • Catered lunches & dinners for SF employees
  • Commuter benefit
  • Team building events & happy hours
  • Flexible PTO
  • Apple equipment plus home office budget
  • 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
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About Zip

Sourced by ZipRecruiter

We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay. Our journey began in Australia, has taken us to multiple different markets and we're just getting started. We exist to create a world where people can live fearlessly today, knowing they're in control of tomorrow. Focused on product innovation that puts people at the centre, we put the financial well-being of our customers and merchant partners at the heart of everything that we do.

Industry

Software development

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2020

Social media

Twitter

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