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Director Of Operations Hotels Jobs (NOW HIRING)

Triumph Hotels

Director of Operations

Manhattan, NY · On-site

$120K - $135K/yr

POSITION SUMMARY The Director of Operations is a senior hotel leader responsible for overseeing the day-to-day performance of the property's operational departments. Reporting to the General Manager ...

Triumph Hotels

Director of Operations

Manhattan, NY · On-site

POSITION SUMMARY The Director of Operations is a senior hotel leader responsible for overseeing the day-to-day performance of the property's operational departments. Reporting to the General Manager ...

Triumph Hotels

Director of Operations

Manhattan, NY · On-site

$95K - $110K/wk

POSITION SUMMARYThe Director of Operations is a senior hotel leader responsible for overseeing the day-to-day performance of the property's operational departments. Reporting to the General Manager ...

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$107.7K

$179.5K

How much do director of operations hotels jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director of operations hotels in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a director of operations do in a hotel?

A Director of Operations in a hotel oversees the daily functioning of all operational departments, including housekeeping, front desk, food and beverage, and maintenance. Their main responsibility is to ensure high levels of guest satisfaction, efficient processes, and profitability by managing budgets, staffing, and service delivery. They collaborate with department heads to develop and implement policies, monitor performance, and resolve any operational issues that arise. Additionally, they play a key role in training staff and maintaining brand standards throughout the property.

What are the key skills and qualifications needed to thrive as a director of operations in hotels?

To thrive as a Director of Operations in Hotels, you need expertise in hospitality management, financial acumen, and strategic planning, often backed by a degree in hospitality or business administration and significant industry experience. Familiarity with hotel property management systems (PMS), revenue management tools, and budgeting software is typically required. Exceptional leadership, problem-solving abilities, and strong interpersonal skills help you inspire staff and deliver outstanding guest experiences. These competencies are critical for ensuring smooth operations, maximizing profitability, and maintaining high guest satisfaction in a competitive industry.

What are some common challenges a director of operations in hotels may face, and how can they effectively address them?

Directors of Operations in hotels often encounter challenges such as balancing guest satisfaction with cost control, managing diverse teams across multiple departments, and adapting to fluctuating occupancy rates. Successfully addressing these challenges requires strong leadership, effective communication, and a data-driven approach to decision-making. Building strong relationships with department heads, regularly reviewing performance metrics, and staying updated on industry trends help ensure smooth operations and continuous improvement.

What is the difference between Director Of Operations Hotels vs Hotel General Manager?

AspectDirector Of Operations HotelsHotel General Manager
Primary FocusOversees multiple departments and overall hotel operations at a strategic levelManages daily hotel operations and staff at a single property
ResponsibilitiesDevelops policies, manages budgets, and ensures operational efficiencyEnsures guest satisfaction, manages staff, and handles daily guest issues
Required CredentialsExperience in hotel management, often a hospitality degree, certifications like CMP or CHDMHospitality degree or equivalent, management experience, industry certifications
Work EnvironmentCorporate office and multiple hotel propertiesOn-site at a specific hotel property

While both roles require hospitality experience and management skills, the Director Of Operations Hotels focuses on overseeing multiple properties and strategic planning, whereas the Hotel General Manager handles daily operations and guest relations at a single hotel.

What cities are hiring for Director Of Operations Hotels jobs?

Cities with the most Director Of Operations Hotels job openings:

What states have the most Director Of Operations Hotels jobs?

States with the most job openings for Director Of Operations Hotels jobs include:

What are popular job titles related to Director Of Operations Hotels jobs?

For Director Of Operations Hotels jobs, the most frequently searched job titles are:

Director Of Operations Hotels jobs near you

REGIONAL DIRECTOR OF OPERATIONS (HOTELS)

Victorville, CA • On-site

Greens Operations Inc
See more jobs at Greens Operations Incexternal

$115K - $140K/yr

Full-time

Posted 4 days ago

Job description

Reports to

Vice President, Hotel Operations

Location and Travel

This is a field-based role. Candidates must reside within reasonable driving distance of our portfolio and be willing to travel regularly to each property. Travel is expected to be approximately 70 to 80 percent, including overnight stays. A valid driver's license and reliable transportation are required.

Our hotels are located in:

  • California: Bakersfield, Big Bear, Bishop, Calexico, La Mesa, Lancaster, Los Angeles (LAX), Needles, Ontario, Riverside, San Bernardino, San Simeon, Thousand Oaks, Twentynine Palms, and Victorville
  • Arizona: Lake Havasu City, Parker, and Yuma
  • Nevada: Las Vegas
Are you the one?

Greens is looking for an accomplished hospitality leader to oversee performance across a portfolio of managed hotels. The Regional Director of Operations (Hotels) is the primary link between corporate leadership and each property's General Manager, driving financial results, guest and associate satisfaction, and brand standards across every hotel in the region. This is a high-visibility role for a proven operator who thrives on accountability, travels comfortably, and knows how to turn a business plan into consistent, measurable results across multiple properties.

Qualifications
  • Minimum of 10 years of progressive hotel leadership experience.
  • At least 3–5 years of multi-property leadership experience as an Area Director of Operations or Regional Director of Operations.
  • Bachelor's degree or higher; equivalent professional experience will be considered.
  • Demonstrated success managing operating budgets, RevPAR performance, and brand quality standards across multiple hotels.
  • Willingness and ability to travel extensively across the region.
Key responsibilities
  • Ensure every Greens hotel maximizes the guest and associate experience.
  • Develop, maintain, and enforce compliance with Greens and brand operating policies and procedures.
  • Coach, motivate, and develop General Managers — setting goals, holding them accountable, and delivering timely feedback, recognition, and rewards.
  • Hold General Managers accountable for engaging and motivating associates while delivering strong financial, guest, and associate satisfaction results.
  • Ensure accurate, timely reporting and record-keeping at both the property and corporate level.
  • Lead with integrity, take ownership of personal and team performance, communicate effectively, and foster a positive, collaborative culture that upholds Greens policies, protocols, and standard operating procedures.
Primary functions
  • Lead the annual business planning process for each hotel, partnering closely with General Managers and corporate leadership.
  • Drive implementation of each hotel's Greens-approved business plan.
  • Manage operations within the Greens-approved budget for every property in the portfolio.
  • Maintain a sharp, current understanding of the competitive landscape and broader industry trends.
  • Monitor operating results against budget, sister-property performance, and industry benchmarks.
Day-to-day duties
  • Submit a weekly end-of-week activity and accomplishments summary to the VP of Hotel Operations, copying corporate leadership.
  • Review and respond promptly to daily correspondence from General Managers.
  • Hold daily one-on-one calls with each General Manager to review flash reports, activities, and performance outcomes.
  • Facilitate monthly meetings with department leaders and General Managers to review results, progress, and accountability.
  • Conduct on-site inspections to verify compliance with quality assurance standards.
  • Deliver regular, timely performance reviews for each General Manager.
Performance metrics tracked
  • Brand and Greens quality assurance scores
  • RevPAR Index
  • Net Operating Income (NOI)
  • Record-keeping and reporting accuracy
  • Supply storage, ordering, and PAR maintenance protocols
  • Brand and Greens guest satisfaction scores
Core competencies
  • Takes ownership and accountability for team results.
  • Presents a polished, professional image.
  • Available to work weekends and holidays as needed.
  • Communicates clearly and listens actively.
  • Leads with empathy and patience.
  • Generous with praise; handles criticism with discretion.
  • Consistent, dependable, and even-keeled under pressure.
  • Rational, prudent, and practical in decision-making.
Performance standards

Performance is measured by:

  • Achievement of business plans across all Greens-managed hotels.
  • Delivery against Greens budgeted NOI targets.
  • Achievement of RevPAR Index goals across the portfolio.
  • Meeting and maintaining brand ranking standards.

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