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Director Of Operations Hotels Jobs in Indiana (NOW HIRING)

ZMC Hotels

Director of Operations (DOO)

Bloomington, IN · On-site

Director of Operations The DOO runs the hotel in the General Manager's absence. You will assist department heads and managers, inspire employees, and engage with guests all while running an efficient ...

Tria Company LLC

Director of Operations

South Bend, IN · On-site

This opportunity is ideal for a high-performing Director of Operations, Area Coach, District Manager, or multi-unit leader with a track record of operational excellence, strong financial performance ...

Tria Company LLC

Director of Operations

Fort Wayne, IN · On-site

This opportunity is ideal for a high-performing Director of Operations, Area Coach, District Manager, or multi-unit leader with a track record of operational excellence, strong financial performance ...

Marathon Health

Director of Operations

Seymour, IN · On-site

The Director of Operations is a senior leader accountable for the overall performance of a defined geographic region within Marathon Health. As a key steward of our mission, this Director of ...

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Director Of Operations Hotels information

What does a director of operations do in a hotel?

A Director of Operations in a hotel oversees the daily functioning of all operational departments, including housekeeping, front desk, food and beverage, and maintenance. Their main responsibility is to ensure high levels of guest satisfaction, efficient processes, and profitability by managing budgets, staffing, and service delivery. They collaborate with department heads to develop and implement policies, monitor performance, and resolve any operational issues that arise. Additionally, they play a key role in training staff and maintaining brand standards throughout the property.

What are the key skills and qualifications needed to thrive as a director of operations in hotels?

To thrive as a Director of Operations in Hotels, you need expertise in hospitality management, financial acumen, and strategic planning, often backed by a degree in hospitality or business administration and significant industry experience. Familiarity with hotel property management systems (PMS), revenue management tools, and budgeting software is typically required. Exceptional leadership, problem-solving abilities, and strong interpersonal skills help you inspire staff and deliver outstanding guest experiences. These competencies are critical for ensuring smooth operations, maximizing profitability, and maintaining high guest satisfaction in a competitive industry.

What are some common challenges a director of operations in hotels may face, and how can they effectively address them?

Directors of Operations in hotels often encounter challenges such as balancing guest satisfaction with cost control, managing diverse teams across multiple departments, and adapting to fluctuating occupancy rates. Successfully addressing these challenges requires strong leadership, effective communication, and a data-driven approach to decision-making. Building strong relationships with department heads, regularly reviewing performance metrics, and staying updated on industry trends help ensure smooth operations and continuous improvement.

What is the difference between Director Of Operations Hotels vs Hotel General Manager?

AspectDirector Of Operations HotelsHotel General Manager
Primary FocusOversees multiple departments and overall hotel operations at a strategic levelManages daily hotel operations and staff at a single property
ResponsibilitiesDevelops policies, manages budgets, and ensures operational efficiencyEnsures guest satisfaction, manages staff, and handles daily guest issues
Required CredentialsExperience in hotel management, often a hospitality degree, certifications like CMP or CHDMHospitality degree or equivalent, management experience, industry certifications
Work EnvironmentCorporate office and multiple hotel propertiesOn-site at a specific hotel property

While both roles require hospitality experience and management skills, the Director Of Operations Hotels focuses on overseeing multiple properties and strategic planning, whereas the Hotel General Manager handles daily operations and guest relations at a single hotel.

What cities in Indiana are hiring for Director Of Operations Hotels jobs?

Cities in Indiana with the most Director Of Operations Hotels job openings:

Director Of Operations Hotels jobs near you

Director of Operations

Jeffersonville, IN • On-site

General Hotels Corporation
Traveler Accommodation • 51 - 200 employees
Learn more about General Hotels Corporationexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 7 days ago

Key responsibilities

  • Conduct operational and brand standard training for staff.

  • Assist with hotel accounting, payroll, and review guest and ledger accounts to ensure timely clearance.

  • Perform administrative duties including onboarding, responding to guest billing inquiries, managing files, and supporting other department needs.

Job description

Director of Operations
We are currently seeking a Director of Operations at the Hilton Garden Inn in Jeffersonville, Indiana. The Director of Operations will provide operational, accounting, administration and human resource assistance to Department Leaders.
Responsibilities
  • Conduct operational and brand standard training.
  • Conduct employee onboarding.
  • Adhere to all Hilton and General Hotels Corp, policies, procedures, and regulations.
  • Participate in the manager on duty program—Covering MOD shifts as Needed.
  • Ability to assist with food and beverage and housekeeping duties as needed in order to ensure guest satisfaction.
  • Review guest ledger, AR ledger, and deposit ledger to ensure all items are cleared in a timely manner.
  • Assist with hotel accounting and payroll.
  • Prepare and submit month end reporting based on the timeline set by the management company.
  • Manage all accounts receivable accounts, including setting up new accounts, sending invoices, posting payments, and making collection calls.
  • Filing all HR and Accounting Files. (physical and digital)
  • Work with the sales department to bill groups accounts accurately and timely.
  • Respond to all guest billing enquiries in a timely manner.
  • Performing administration duties for the Homewood Suites Keystone at the Crossing: answering Phones, replying to emails professionally and timely, effectively communicating with all department and team members.
  • Completing special projects
  • Order office stationery and supplies
  • Maintain a filing system for data on customers and external partners
  • Distribute incoming and outgoing mail
Core Competencies
  • Ability to learn a variety of different hotel property management systems.
  • Must respond quickly to guest as well as internal requests and follow up to ensure satisfaction.
  • Must maintain a high degree of confidentiality
  • Solid knowledge of office procedures
  • Experience with office management software MS Office (MS Excel and MS Word, specifically)
  • Strong organization skills with a problem-solving attitude
  • Excellent written and verbal communication skills
  • Attention to detail
Benefits
  • Medical, Dental, and Vision Insurance Options
  • Company Paid Life Insurance
  • Company Paid Telemedicine
  • Supplemental Life Insurance
  • 401(k) with company match
  • Earned Wage Access (“on demand pay”) through PayActiv
  • Hotel Room Discounts
  • Company Paid Employee Assistance Program
  • Perks through Benefit Hub
  • Generous Time Off Package
Our hotel is managed by General Hotels Corporation. General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.
General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

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