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Director Of Member Relations Jobs in Decatur, IL

VIVA USA INC

Field Case Management Coordinator

Decatur, IL · On-site

$18.75 - $25.25/hr

... of referred member's needs/eligibility and recommends an approach to case resolution and/or meeting ... Using holistic approach consults with case managers, supervisors, Medical Directors and/or other ...

Pacs

Executive Director

Sullivan, IL · On-site

$95K - $115K/yr

... and community relations. Essential Duties * Oversees, with the assistance of the community's health and wellness director and other clinical care personnel, the provision of quality care.

Little Caesars

Crew Member

Decatur, IL

$15/hr

The Crew Member is a valuable and important member of our team. With direction and training ... directed by the management staff. · Practices safety and security procedures as defined in the ...

Little Caesars

Crew Member

Decatur, IL · On-site

$15/hr

The Crew Member is a valuable and important member of our team. With direction and training ... directed by the management staff. · Practices safety and security procedures as defined in the ...

LifeWise Academy

Leadership Board Member

Decatur, IL · On-site

... director as he/she manages the day-to-day operations of the program * Assisting with the 5 L's of ... One member responsible for each of the 5 L's: Leadership, Location, Logistics, Loot and Language.

LifeWise Academy

Leadership Board Member

Decatur, IL · On-site

... director as he/she manages the day-to-day operations of the program * Assisting with the 5 L's of ... One member responsible for each of the 5 L's: Leadership, Location, Logistics, Loot and Language.

Pizza Masters of IL

Crew Member

Decatur, IL

$11.75 - $15.25/hr

The Crew Member is responsible for the following, but not limited to, duties and responsibilities ... Perform the duties of the runner (restock person) or dish person as directed by immediate ...

Pizza Masters of IL

Crew Member

Decatur, IL · On-site

$11.75 - $15.25/hr

The Crew Member is responsible for the following, but not limited to, duties and responsibilities ... Perform the duties of the runner (restock person) or dish person as directed by immediate ...

Pizza Masters of IL

Crew Member

Decatur, IL · On-site

$11.75 - $15.25/hr

The Crew Member is responsible for the following, but not limited to, duties and responsibilities ... Perform the duties of the runner (restock person) or dish person as directed by immediate ...

Pizza Masters of IL

Crew Member

Decatur, IL

$11.75 - $15.25/hr

The Crew Member is responsible for the following, but not limited to, duties and responsibilities ... Perform the duties of the runner (restock person) or dish person as directed by immediate ...

Pizza Masters of IL

Crew Member

Decatur, IL · On-site

$11.75 - $15.25/hr

The Crew Member is responsible for the following, but not limited to, duties and responsibilities ... Perform the duties of the runner (restock person) or dish person as directed by immediate ...

Pizza Masters of IL

Crew Member

Decatur, IL · On-site

$11.75 - $15.25/hr

The Crew Member is responsible for the following, but not limited to, duties and responsibilities ... Perform the duties of the runner (restock person) or dish person as directed by immediate ...

Pizza Masters of IL

Crew Member

Decatur, IL · On-site

$11.75 - $15.25/hr

The Crew Member is responsible for the following, but not limited to, duties and responsibilities ... Perform the duties of the runner (restock person) or dish person as directed by immediate ...

East Lake Management

Regional Manager

Decatur, IL · On-site

$80K - $100K/yr

The Residential Regional Manager will report directly to the Director of Property Management and ... Tenant Relations * Ensure that tenants have a positive living experience by maintaining a clean ...

Pizza Masters of IL

Crew Member

Decatur, IL · On-site

$11.75 - $15.25/hr

The Crew Member is responsible for the following, but not limited to, duties and responsibilities ... Perform the duties of the runner (restock person) or dish person as directed by immediate ...

Northeast Community Fund

Executive Director

Decatur, IL · On-site

$75K - $95K/yr

Board of Directors Status: Full-Time, Exempt Salary: $75,000 - $95,000 Benefits Package: Health ... Community Relations & Advocacy * Serve as NECF's primary spokesperson and public representative.

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Showing results 21-40

All JobsOf Member Relations JobsDirector Of Member Relations JobsDirector Of Member Relations Jobs in Decatur, IL

Director Of Member Relations information

See Decatur, IL salary details

$37.8K

$97.8K

$168.3K

How much do director of member relations jobs pay per year?

As of Aug 11, 2026, the average yearly pay for director of member relations in Decatur, IL is $97,850.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,900.00 and $127,600.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Member Relations vs Member Services Manager?

AspectDirector Of Member RelationsMember Services Manager
Required CredentialsBachelor's degree; experience in member engagement or relationsBachelor's degree; customer service or client management experience
Work EnvironmentStrategic planning, leadership, cross-department collaborationOperational focus, team management, direct member interaction
Employer & Industry UsageNonprofits, associations, professional organizationsMembership organizations, clubs, associations
Common Search & Comparison IntentUnderstanding leadership roles in member engagementManaging day-to-day member interactions

The main difference is that the Director Of Member Relations focuses on strategic leadership, member engagement, and long-term relationship building, while the Member Services Manager handles daily member interactions and service delivery. Both roles require related skills and experience but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a director of member relations, and why are they important?

To thrive as a Director Of Member Relations, you need strong leadership abilities, strategic relationship management skills, and a background in business administration or communications. Familiarity with CRM software, membership management systems, and data analytics tools is typically required. Exceptional interpersonal skills, problem-solving capabilities, and a proactive approach to member engagement set top performers apart. These skills are crucial for building lasting member relationships, driving retention, and supporting organizational growth.

How does a director of member relations typically collaborate with other departments to enhance member engagement?

A Director of Member Relations frequently works cross-functionally with departments such as marketing, communications, and events to develop and execute strategies that increase member satisfaction and retention. This role often involves coordinating with these teams to gather member feedback, analyze engagement metrics, and tailor programs or communications to meet the evolving needs of the membership base. Successful Directors foster strong internal relationships, ensuring all departments are aligned in delivering a consistent and positive member experience.

What does a director of member relations do?

A Director of Member Relations is responsible for overseeing and enhancing the relationship between an organization and its members. This role typically involves managing member services, developing engagement strategies, addressing member concerns, and ensuring member satisfaction. The director may also lead initiatives to attract new members and retain existing ones, coordinate events or programs, and analyze feedback to improve the overall member experience. Strong communication and organizational skills are essential for this position.
What job categories do people searching Director Of Member Relations jobs in Decatur, IL look for? The top searched job categories for Director Of Member Relations jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Director Of Member Relations jobs? Cities near Decatur, IL with the most Director Of Member Relations job openings:
Director Of Member Relations jobs near you
Infographic showing various Director Of Member Relations job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $97,850 per year, or $47 per hour.

Field Case Management Coordinator

VIVA USA INC

Decatur, IL • On-site

$18.75 - $25.25/hr

Contractor

Re-posted 20 days ago

Job description

The Field Case Management Coordinator utilizes a collaborative process of assessment, planning, facilitation and advocacy for options and services to meet an individual's benefit plan and/or health needs through communication and available resources to promote optimal, cost-effective outcomes. Experience with case management is preferred.
Position Summary
Utilizes critical thinking and judgment to collaborate and inform the case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources.
Duties:
Evaluation of Members:
Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member's needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services. Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate.
Coordinates and implements assigned care plan activities and monitors care plan progress.
Enhancement of Medical Appropriateness and Quality of Care:
Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.
Identifies and escalates quality of care issues through established channels.
Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs.
Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
Helps member actively and knowledgably participate with their provider in healthcare decision-making.
Monitoring, Evaluation and Documentation of Care:
Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.
Experience
Case management experience preferred
2 years experience in behavioral health, social services or appropriate related field equivalent to program focus
Managed Care experience preferred
Education
Bachelor's degree in behavioral health or human services REQUIRED (psychology, social work, marriage and family therapy, nursing, counseling, etc.) or non-licensed masters-level clinician.
Field Based Case Managers: Caseloads typically range from 30 to 100 members, depending on market needs and complexity of member's needs.
Notes:
8am to 5pm CST Mon-Fri
Position will require travel to members' homes. Must live near areas listed due to travel requirement and will work at home in between visits. We want someone who is organized, efficient, and can work independently.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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